SMS Delivery Failures to Telefonica O2 in Germany via Subset of Twilio Alphanumeric Sender ID's

Incident Report for Twilio

Resolved

We have fully investigated the SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric Sender ID's, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 17, 2024 - 08:37 PST

Investigating

We are experiencing SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric sender ID's. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 17, 2024 - 07:37 PST

This incident affected: CARRIER NETWORK (SMS, Europe).