The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
Posted May 16, 2026 - 06:57 PDT
Update
We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted May 16, 2026 - 06:55 PDT
Monitoring
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 16, 2026 - 04:45 PDT
Identified
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 16, 2026 - 04:04 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 16, 2026 - 03:51 PDT
This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes).