On Call Engineers are Investigating an issue with Virtual Agent

Incident Report for Twilio

Resolved

We have fully investigated the Virtual Agent issue triggered by our automated alert, and it was determined that there is no noticeable customer impact at this time. All systems are operational.

Posted Sep 15, 2025 - 17:04 PDT

Investigating

Our monitoring systems have detected a potential issue with Virtual Agent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 15, 2025 - 16:08 PDT