SMS Delivery Delays and Failures to Telus Network in Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. This incident has been resolved.
Posted Dec 14, 2025 - 17:24 PST

Update

We are observing successful SMS delivery Telus network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 08:08 PST

Monitoring

We are observing successful SMS delivery Telus network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 06:13 PST

Update

We are continuing to experience SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 04:58 PST

Update

We are continuing to experience SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 02:59 PST

Update

We are experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 14, 2025 - 02:03 PST

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Posted Dec 14, 2025 - 02:00 PST
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Long Code, North America, SMS Toll-Free, North America).