Twilio Flex - Maintenance

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.
Posted Mar 09, 2026 - 22:30 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 09, 2026 - 20:30 PDT

Update

We're conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue for about 1 minute:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Posted Mar 09, 2026 - 08:12 PDT

Update

We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Posted Feb 28, 2026 - 04:52 PST

Scheduled

We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Posted Feb 25, 2026 - 04:17 PST
This scheduled maintenance affected: FLEX (Flex Agent Desktop, Flex Admin Console, Flex Programmable Chat, Proxy).