SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.

Posted Jul 16, 2026 - 02:38 PDT

Monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2026 - 01:11 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 16, 2026 - 00:27 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).