Outbound SMS & Voice Failures for Australian Phone Numbers

Incident Report for Twilio

Update

Our engineers have identified the issue causing ported out Australia Numbers to not appear in Console and are working to deploy a fix. Outbound SMS & Voice services will be affected for impacted numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 15, 2025 - 07:44 PDT

Identified

Our engineers have identified the issue causing ported out Australia Numbers to not appear in Console and are working to deploy a fix. Outbound SMS & Voice services will be affected for impacted numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 15, 2025 - 03:44 PDT

Update

We continue to investigate an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 15, 2025 - 01:51 PDT

Update

We are investigating an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 15, 2025 - 01:01 PDT

Investigating

Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Sep 15, 2025 - 00:40 PDT
This incident affects: PHONE NUMBERS.