Email Channel of Twilio Verify Affected

Incident Report for Twilio

Resolved

Twilio Verify was degraded for 15 minutes between 15:41 and 15:56 Pacific Time on 03/27/2025. During this period, customers may have experienced increased latencies and 5xx errors when creating verifications with the Email channel of Twilio Verify. The issue has now been resolved.

Posted Mar 27, 2025 - 16:40 PDT

Investigating

Our monitoring systems have detected a potential issue with Verify Email Channel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 27, 2025 - 16:00 PDT

This incident affected: ACCOUNT SECURITY (Verify).