SMS Delivery Failures from Twilio to MTN South Africa

Incident Report for Twilio

Resolved

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 09, 2026 - 03:00 PDT

Update

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 09, 2026 - 00:55 PDT

Monitoring

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 09, 2026 - 00:54 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 08, 2026 - 23:52 PDT
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).