The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.
Posted Aug 13, 2026 - 21:19 PDT
Update
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Aug 13, 2026 - 20:34 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 13, 2026 - 18:28 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 13, 2026 - 17:33 PDT
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 13, 2026 - 16:27 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 13, 2026 - 16:25 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 13, 2026 - 15:43 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 13, 2026 - 15:37 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).