SMS Delivery Failures to Google Voice in United States of America via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Google Voice in United States of America via Subset of Shortcodes. This incident has been resolved.
Posted Oct 13, 2025 - 04:54 PDT

Update

We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 13, 2025 - 02:38 PDT

Monitoring

We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 13, 2025 - 00:48 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 12, 2025 - 23:59 PDT
This incident affected: CARRIER NETWORK (SMS Short Code, North America).