Messages delayed on RCS and WhatsApp

Incident Report for Twilio

Resolved

The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.
Posted May 12, 2026 - 20:36 PDT

Update

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted May 12, 2026 - 19:55 PDT

Update

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 12, 2026 - 19:02 PDT

Investigating

We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 12, 2026 - 18:57 PDT
This incident affected: PROGRAMMABLE MESSAGING (RCS Messaging).