The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
Posted Jun 11, 2026 - 04:42 PDT
Monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 11, 2026 - 02:40 PDT
Update
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jun 11, 2026 - 00:37 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jun 10, 2026 - 23:32 PDT
This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Legacy Identity MatchAndAttributes).