IP Retrieval Failing for EU Regional Customers

Incident Report for Twilio

Resolved

Our engineers have monitored the fix and confirmed the issue with IP Retrieval Failing for EU Regional Customers has been resolved. All services are now operating normally at this time.

Posted Aug 14, 2026 - 09:21 PDT

Update

We are continuing to investigate this issue.

Posted Aug 10, 2026 - 11:37 PDT

Investigating

Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2026 - 11:32 PDT

This incident affected: SendGrid API.