User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

Posted Jun 15, 2026 - 13:11 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 15, 2026 - 11:10 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 15, 2026 - 10:06 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup SIM Swap, Legacy Identity MatchAndAttributes).