On Call Engineers are Investigating an issue with Identity services

Incident Report for Twilio

Resolved

We have fully investigated the Identity services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Dec 17, 2025 - 10:45 PST

Investigating

Our monitoring systems have detected a potential issue with Identity services are throwing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 17, 2025 - 10:39 PST