SMS Delivery Delays to Smart Network in Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network. This incident has been resolved.
Posted Dec 17, 2025 - 14:05 PST

Monitoring

We are observing recovery from SMS delivery delays when sending messages to Smart Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 17, 2025 - 12:18 PST

Update

We are still experiencing SMS delivery delays when sending messages to Smart Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Dec 17, 2025 - 10:27 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Smart Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Dec 17, 2025 - 09:17 PST
This incident affected: CARRIER NETWORK (SMS, APAC).