The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Posted May 10, 2026 - 09:31 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 10, 2026 - 09:30 PDT
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 10, 2026 - 08:27 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 10, 2026 - 06:22 PDT
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 10, 2026 - 05:21 PDT
This incident affected: CARRIER NETWORK (SMS Short Code, North America).