MMS Delivery Failures to Multiple Networks in the US From Small Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. This incident has been resolved.
Posted Sep 15, 2025 - 09:33 PDT

Update

We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 15, 2025 - 02:09 PDT

Monitoring

We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 15, 2025 - 00:26 PDT

Update

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Posted Sep 14, 2025 - 18:44 PDT

Update

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Sep 14, 2025 - 02:44 PDT

Update

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Sep 13, 2025 - 18:55 PDT

Update

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Sep 13, 2025 - 14:55 PDT

Update

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 13, 2025 - 13:00 PDT

Investigating

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 13, 2025 - 12:01 PDT
This incident affected: CARRIER NETWORK (MMS Short Code, North America).