The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.
Posted Aug 08, 2026 - 10:12 PDT
Monitoring
We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Aug 08, 2026 - 09:23 PDT
Investigating
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 08, 2026 - 09:15 PDT
This incident affected: CARRIER NETWORK (SMS, Latin America).