User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Posted Jul 08, 2026 - 15:43 PDT

Update

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 08, 2026 - 12:43 PDT

Monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 08, 2026 - 10:37 PDT

Identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 08, 2026 - 06:34 PDT

Update

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 08, 2026 - 01:24 PDT

Monitoring

We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 07, 2026 - 23:17 PDT

Identified

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 07, 2026 - 22:22 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Jul 07, 2026 - 21:21 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 07, 2026 - 17:15 PDT

Update

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 07, 2026 - 15:15 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 07, 2026 - 14:09 PDT
This incident affected: CARRIER NETWORK (Verify Silent Network Auth).