Canada Account Security Service Partner Maintenance

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.

Posted Aug 11, 2026 - 00:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 10, 2026 - 20:59 PDT

Scheduled

Our service partner is conducting an emergency maintenance from 10 August 2026 at 20:59 PDT until 11 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted Aug 10, 2026 - 12:38 PDT

This scheduled maintenance affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap).