SMS Delivery Failures to Multiple Networks In Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Multiple Networks in Latin America, APAC and Europe. This incident has been resolved.

Posted Sep 15, 2025 - 14:44 PDT

Monitoring

We are observing successful SMS delivery sending to Multiple Networks in Latin America, APAC and Europe. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 15, 2025 - 12:43 PDT

Investigating

We are experiencing SMS delivery failures sending to Multiple Networks in Latin America, APAC and Europe. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 15, 2025 - 11:53 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, APAC, SMS, Europe).