SMS Delivery Delays from Twilio to MTN Ghana

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Ghana is operating normally.
Posted Mar 07, 2026 - 15:36 PST

Monitoring

We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 14:41 PST

Update

Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 14:35 PST

Update

Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 12:35 PST

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 07, 2026 - 11:39 PST

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 07, 2026 - 10:45 PST
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).