Twilio Accounts May Not Be Able to Capture Speech Using <gather>

Incident Report for Twilio

Resolved

We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted May 13, 2026 - 15:10 PDT

Investigating

We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 13, 2026 - 14:25 PDT

This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1), PROGRAMMABLE VOICE AU1 (TwiML AU1), and PROGRAMMABLE VOICE IE1 (TwiML IE1).