Issues Retrieving Transcripts

Incident Report for Twilio

Resolved

Issue Retrieving Transcripts has been resolved and is operating normally at this time.

Posted May 13, 2026 - 09:43 PDT

Monitoring

Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 13, 2026 - 09:10 PDT

Investigating

Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted May 13, 2026 - 08:54 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Intelligence US1).