The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telefonica network subscribers in Mexico is operating normally.
Posted Mar 10, 2026 - 04:12 PDT
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Mar 09, 2026 - 15:16 PDT
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Mar 08, 2026 - 15:16 PDT
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 23:26 PST
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 15:31 PST
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 11:43 PST
Update
Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Mar 07, 2026 - 09:46 PST
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 07, 2026 - 08:48 PST
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Mar 07, 2026 - 07:50 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).