SMS Delivery Delays Multiple Networks in Malaysia and African Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. This incident has been resolved.
Posted Sep 14, 2025 - 05:45 PDT

Update

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network
Posted Sep 14, 2025 - 03:54 PDT

Monitoring

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network
Posted Sep 14, 2025 - 02:05 PDT

Update

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Posted Sep 14, 2025 - 01:23 PDT

Investigating

We are experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Posted Sep 14, 2025 - 01:15 PDT
This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Middle East & Africa).