We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
Posted May 12, 2026 - 07:58 PDT
Monitoring
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Posted May 12, 2026 - 07:50 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted May 12, 2026 - 03:49 PDT
Update
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted May 12, 2026 - 01:43 PDT
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 12, 2026 - 00:41 PDT
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 12, 2026 - 00:03 PDT
This incident affected: ZIPWHIP MESSAGING (SMS Toll-Free, North America).