Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods

Incident Report for Twilio

Resolved

Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.
Posted May 12, 2026 - 06:41 PDT
This incident affected: PROGRAMMABLE MESSAGING (Notify).