The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland is operating normally.
Posted Jul 10, 2026 - 16:14 PDT
Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 10, 2026 - 14:55 PDT
Update
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 10, 2026 - 12:54 PDT
Identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 10, 2026 - 11:52 PDT
Investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 10, 2026 - 11:47 PDT
This incident affected: CARRIER NETWORK (SMS, Europe).