Maintenance for the Primary Phone numbers Database

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.
Posted Mar 25, 2025 - 20:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 25, 2025 - 17:00 PDT

Update

This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
-There will be about 1 hour delay in regional communication between the databases and other distributed services. There is potential impact on Studio flows containing phone numbers with missing callback URL. All those issues should self-resolve upon conclusion of the window.
Posted Mar 24, 2025 - 20:32 PDT

Scheduled

This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
-There will be about 1 hour delay in regional communication between the databases and other distributed services. There is potential impact on Studio flows containing phone numbers with missing callback URL. All those issues should self-resolve upon conclusion of the window.
Posted Mar 20, 2025 - 20:00 PDT
This scheduled maintenance affected: SERVERLESS (Studio), PROGRAMMABLE VOICE (SIP Interface), PHONE NUMBERS, and PROGRAMMABLE MESSAGING (MMS, SMS).