Potential Issue Affecting Inbound Calls To A Subset of Toll-Free Numbers in the US

Incident Report for Twilio

Resolved

We have fully investigated the potential issue impacting inbound calls from Canada to subset of US Toll-Free numbers and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Mar 26, 2025 - 12:01 PDT

Investigating

We've become aware of a potential issue with voice calls to a subset of toll-free numbers in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 26, 2025 - 11:21 PDT