Twilio TrustHub / Regulatory Compliance - Maintenance

Scheduled Maintenance Report for Twilio

Completed

The scheduled maintenance has been completed.

Posted Mar 17, 2026 - 16:30 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 17, 2026 - 10:30 PDT

Scheduled

We’re conducting an emergency maintenance in US1 between 10:30 pm 03/17/2026 and 4:30 am on 03/17/2026 Pacific Time. During the maintenance window, a brief database switchover period (approximately 10 minutes), customers may experience degraded performance when:
  -Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
  -Linking phone numbers to these bundles
  -Accessing voice features including SHAKEN/STIR Attestation and Voice Insights

  All services are expected to operate normally outside the switchover window.

Posted Mar 16, 2026 - 08:45 PDT

This scheduled maintenance affected: PROGRAMMABLE VOICE US1 (Voice Insights US1), TWILIO PLATFORM (Trust Hub), and PHONE NUMBERS.