The issue with accessing support tickets in Twilio Console has been resolved, and it is operating normally at this time.
Posted Dec 17, 2025 - 09:54 PST
Monitoring
Accessing support tickets in Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Dec 17, 2025 - 08:54 PST
Update
We are investigating a service interruption with accessing support tickets in Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available
Posted Dec 17, 2025 - 07:25 PST
Investigating
Our monitoring systems have detected a potential issue where Customers Cannot Access Tickets in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Dec 17, 2025 - 07:16 PST
This incident affected: TWILIO PLATFORM (Customer Support Center).