SMS Delivery Delays from and to Multiple Networks in United States of America via Subset of Shortcode

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. This incident has been resolved.
Posted Oct 13, 2025 - 21:41 PDT

Monitoring

We are observing recovery in SMS Delivery Delays from and to Multiple Networks in the United States of America via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 13, 2025 - 19:47 PDT

Investigating

We are experiencing SMS Delivery Delays from and to Multiple Networks in the United States of America via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 13, 2025 - 18:56 PDT
This incident affected: CARRIER NETWORK (SMS Short Code, North America).