SMS Delivery Delays to Natcom Network in Haiti
Update - We are continuing to experience SMS delivery delays when sending messages to Natcom network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 2024 - 01:23 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2024 - 23:23 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2024 - 22:23 PDT
SMS Delivery Delays to Dish Network in the US for a Subset of Short Codes and Twilio Toll-Free Numbers
Update - We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2024 - 13:47 PDT
Update - We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2024 - 13:42 PDT
Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2024 - 00:45 PDT
Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 12, 2024 - 08:44 PDT
Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 2024 - 00:44 PDT
Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 2024 - 20:44 PDT
Investigating - We are observing recovery in SMS delivery via a subset of Short Codes, however, we are still experiencing SMS delivery delay via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 2024 - 18:23 PDT
Monitoring - We are observing recovery in SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 2024 - 17:32 PDT
Update - We continue to experience SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We have identified that a subset of Short Codes started to be impacted by this situation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 11, 2024 - 09:55 PDT
Update - We continue to experience SMS delivery delay to Dish Network over a subset of Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2024 - 10:10 PDT
Update - We are still experiencing SMS delivery delay to Dish Network via Twilio Toll-Free Numbers and a Subset Of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 09, 2024 - 22:20 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 09, 2024 - 00:17 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 08, 2024 - 22:22 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2024 - 22:23 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2024 - 22:30 PDT
Update - We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
Sep 05, 2024 - 22:30 PDT
Update - We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
Sep 05, 2024 - 21:38 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2024 - 16:12 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 04, 2024 - 23:27 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2024 - 15:27 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 04, 2024 - 11:10 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 04, 2024 - 07:17 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 04, 2024 - 03:21 PDT
Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2024 - 01:26 PDT
Investigating - We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2024 - 00:31 PDT
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 03, 2024 - 13:01 PDT
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



03 September 2024 at 13:00 PDT until 03 September 2024 at 17:00 PDT

09 September 2024 at 13:00 PDT until 09 September 2024 at 17:00 PDT

11 September 2024 at 13:00 PDT until 11 September 2024 at 17:00 PDT

16 September 2024 at 13:00 PDT until 16 September 2024 at 17:00 PDT

18 September 2024 at 13:00 PDT until 18 September 2024 at 17:00 PDT

23 September 2024 at 13:00 PDT until 23 September 2024 at 17:00 PDT

25 September 2024 at 13:00 PDT until 25 September 2024 at 17:00 PDT

30 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT
Sep 3, 2024 13:00 - Sep 30, 2024 17:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification ? Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
Intelligence Operational
Pay Operational
Media Streams Operational
Dialogflow Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify ? Operational
Authy App Operational
Lookup ? Operational
ELASTIC SIP TRUNKING Operational
Origination ? Operational
Termination Operational
FLEX Operational
TaskRouter ? Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
Video Insights Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Partial Outage
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Partial Outage
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Operational
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Operational
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Spain SMS Carrier Maintenance - Yoigo Sep 15, 2024 17:00 - Sep 16, 2024 00:00 PDT
The Yoigo network in Spain is conducting a planned maintenance from 15 September 2024 at 17:01 PDT until 16 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yoigo Spain handsets.
Posted on Sep 10, 2024 - 06:13 PDT
Russia SMS Carrier Maintenance - Megafon Sep 16, 2024 13:00-17:00 PDT
The Megafon network in Russia is conducting an emergency maintenance from 16 September 2024 at 13:00 PDT until 16 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Posted on Sep 10, 2024 - 05:01 PDT
France and Germany Voice Carrier Partner Maintenance Sep 16, 2024 13:00-18:00 PDT
Our Voice carrier partner in France and Germany is conducting a planned maintenance from 16 September 2024 at 13:00 PDT until 16 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France and Germany phone numbers.
Posted on Sep 02, 2024 - 16:35 PDT
US SMS Carrier Maintenance - Small US Carriers Sep 16, 2024 21:00 - Sep 17, 2024 01:00 PDT
A subset of small networks in the US are conducting a planned maintenance from 16 September 2024 at 21:00 PDT until 17 September 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Sep 09, 2024 - 23:55 PDT
United States SMS Carrier Maintenance - Verizon Sep 16, 2024 21:00 - Sep 19, 2024 02:00 PDT
The Verizon network in the United States is conducting a planned maintenance from 16 September 2024 at 21:00 PDT until 19 September 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Sep 13, 2024 - 16:13 PDT
Mexico SMS Carrier Maintenance - AT&T Sep 16, 2024 23:00 - Sep 17, 2024 05:00 PDT
The AT&T network in Mexico is conducting a planned maintenance from 16 September 2024 at 23:00 PDT until 17 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Posted on Sep 13, 2024 - 15:05 PDT
Canada SMS Carrier Partner Maintenance Sep 17, 2024 21:00 - Sep 18, 2024 00:00 PDT
Our SMS carrier partner in Canada is conducting a planned maintenance from 17 September 2024 at 21:00 PDT until 18 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada short codes.
Posted on Sep 13, 2024 - 15:59 PDT
US and Canada SMS Carrier Partner Maintenance Sep 18, 2024 02:00-04:00 PDT
Our SMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 02:00 PDT until 18 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Canada handsets.
Posted on Sep 03, 2024 - 15:40 PDT
Russia SMS Carrier Maintenance - Megafon and Yota Sep 18, 2024 13:00-17:00 PDT
The Megafon and Yota networks in Russia are conducting a planned maintenance from 18 September 2024 at 13:00 PDT until 18 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
Posted on Sep 12, 2024 - 08:50 PDT
UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Sep 18, 2024 14:00-22:00 PDT
The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 18 September 2024 at 14:00 PDT until 18 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
Posted on Sep 10, 2024 - 02:03 PDT
US and Canada SMS and MMS Carrier Partner Maintenance Sep 18, 2024 20:00 - Sep 19, 2024 00:00 PDT
Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 20:00 PDT until 19 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Posted on Sep 01, 2024 - 22:20 PDT
US SMS Carrier Maintenance - Small US Carriers Sep 18, 2024 21:00 - Sep 19, 2024 01:30 PDT
A subset of small networks in the US are conducting a planned maintenance from 18 September 2024 at 21:00 PDT until 19 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Sep 14, 2024 - 00:49 PDT
TaskRouter Scheduled Maintenance Sep 18, 2024 21:00-22:30 PDT
Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically adding new columns to a table. This update is expected to be completed in less than a minute and should not affect your service.

Monitoring: Our team will closely watch the system's performance during and after the update to ensure everything runs smoothly.

Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately.
Posted on Sep 12, 2024 - 02:19 PDT
France SMS Carrier Partner Maintenance Sep 24, 2024 14:00-18:00 PDT
Our SMS carrier partner in France is conducting a planned maintenance from 24 September 2024 at 14:00 PDT until 24 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.
Posted on Sep 04, 2024 - 09:01 PDT
US and Canada SMS and MMS Carrier Partner Maintenance Sep 25, 2024 20:00 - Sep 26, 2024 00:00 PDT
Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 25 September 2024 at 20:00 PDT until 26 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Posted on Sep 01, 2024 - 22:20 PDT
Twilio Voice Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
Twilio is conducting a planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
Posted on Aug 26, 2024 - 16:05 PDT
Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
Twilio is conducting planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
Posted on Aug 26, 2024 - 16:06 PDT
Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
Twilio is conducting planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
Posted on Aug 26, 2024 - 16:06 PDT
Twilio Voice Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
Twilio is conducting a planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
Posted on Aug 26, 2024 - 16:06 PDT
Czech Republic Voice Carrier Partner Maintenance Sep 30, 2024 16:00-20:30 PDT
Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2024 at 16:00 PDT until 30 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Posted on Sep 10, 2024 - 05:07 PDT
Japan SMS Carrier Maintenance - Softbank Oct 2, 2024 06:00-14:00 PDT
The Softbank network in Japan is conducting a planned maintenance from 02 October 2024 at 06:00 PDT until 02 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
Posted on Sep 11, 2024 - 23:56 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Sep 15, 2024
Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark
Resolved - The issue affecting inbound calls to a subset of Twilio phone numbers in Denmark has been resolved, and the service is functioning normally at this time.
Sep 15, 02:21 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Denmark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 00:25 PDT
Update - We are continuing to investigate on the Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 22:25 PDT
Investigating - We are observing Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 21:25 PDT
Italy Account Security Carrier Partner Maintenance - Wind Tre
Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 PDT
Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 14 September 2024 at 14:00 PDT until 15 September 2024 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
Sep 12, 08:51 PDT
Sep 14, 2024
SMS Delivery Delays to AT&T Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
Sep 14, 23:39 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 21:49 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 20:49 PDT
SMS Delivery Delays To Multiple Network In India Via A Subset Of Twilio Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in India via a subset of Twilio short codes. This incident has been resolved.
Sep 14, 10:02 PDT
Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in India via a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 08:47 PDT
Update - We are continuing to investigate this issue.
Sep 14, 08:03 PDT
Investigating - Our monitoring systems have detected a potential issue with outbound (only) SMS Delivery delays to multiple networks In India. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 07:55 PDT
New Zealand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 04:00 PDT
Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 14 September 2024 at 04:00 PDT until 14 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
Sep 8, 22:41 PDT
Sep 13, 2024
SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in the US for a subset of short codes. This incident has been resolved.
Sep 13, 13:15 PDT
Monitoring - We are observing recovery in SMS delivery report delays to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 11:32 PDT
Investigating - We are experiencing SMS delivery report delays to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 10:38 PDT
SMS Delivery Failures to Orange Network in Tunisia
Resolved - We are no longer experiencing SMS delivery failures to Orange Network in Tunisia. This incident has been resolved.
Sep 13, 09:03 PDT
Monitoring - We are observing successful SMS delivery to Orange Network in Tunisia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 06:59 PDT
Update - We continue to experience SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 8 hours or as soon as more information becomes available.
Sep 12, 23:07 PDT
Update - We continue to experience SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
Sep 12, 19:07 PDT
Update - We are still experiencing SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 17:06 PDT
Update - We are experiencing SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 16:19 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to Orange Network in Tunisia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 16:13 PDT
US and Canada SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:01 PDT
Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 12 September 2024 at 20:00 PDT until 13 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Sep 11, 17:05 PDT
Sep 12, 2024
SMS Delivery Reports Delay To Tim Network In Brazil
Resolved - We are no longer experiencing delivery report delays when sending to Tim Network in Brazil. This incident has been resolved.
Sep 12, 22:15 PDT
Monitoring - We are observing recovery in delivery report delays when sending to Tim Network in Brazil. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 20:21 PDT
Update - We are still experiencing delays in receiving message delivery reports when sending to Tim Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 2 hours or as soon as more information becomes available.
Sep 12, 19:27 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Tim Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 18:27 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 September 2024 at 20:00 PDT until 12 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Sep 9, 23:45 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 PDT
Scheduled - Our Voice carrier partner in the Czech Republic is conducting an emergency maintenance from 12 September 2024 at 18:00 PDT until 12 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Sep 12, 07:40 PDT
Portugal SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:30 PDT
Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 11 September 2024 at 17:30 PDT until 11 September 2024 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.
Sep 10, 15:34 PDT
Russia SMS Carrier Maintenance - Megafon
Completed - The scheduled maintenance has been completed.
Sep 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:00 PDT
Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 12 September 2024 at 13:00 PDT until 12 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
Sep 10, 05:00 PDT
SMS Delivery Failures to Evolve Cellular Network in the US
Resolved - We're still experiencing SMS delivery failures to Evolve Cellular network in the US. We are closing this incident and will reach out to the impacted customers individually for further follow-ups.
Sep 12, 13:38 PDT
Update - We continue to experience SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 11, 21:39 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 21:20 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 9, 21:22 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 8, 21:32 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 21:44 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 7, 05:42 PDT
Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 21:49 PDT
Update - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 17:49 PDT
Update - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 15:53 PDT
Investigating - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 14:40 PDT
SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes
Resolved - We have fully investigated the SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Sep 12, 12:22 PDT
Investigating - We are experiencing SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 11:52 PDT
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the identity issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Sep 12, 12:00 PDT
Investigating - Our monitoring systems have detected a potential issue with Identity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 11:40 PDT
SMS Delivery Delays to Altan Redes Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.
Sep 12, 09:40 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 07:45 PDT
Investigating - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 00:11 PDT
Monitoring - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 12, 00:08 PDT
Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 23:53 PDT
Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Sep 11, 21:38 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 20:34 PDT
Twilio Programmable Messaging API
Resolved - The Twilio Programmable Messaging API was partially degraded for 2 minutes on September 12, 2024 between 8:24am PST and 8:26am PST. During this period of time, customers may have received 5xx's in API responses when sending a message. This issue has now been resolved.
Sep 12, 09:20 PDT
Issue with Inbound and Outbound Message Post Processing
Resolved - Inbound and outbound message post processing issue has been resolved and it is operating normally at this time.
Sep 12, 06:47 PDT
Monitoring - Inbound and outbound message post processing is now operating normally. Customers may experience post processing delays with a small proportion of existing messages (for example Status Callbacks). We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
Sep 12, 05:54 PDT
Investigating - Our monitoring systems have detected a potential issue Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 04:50 PDT
US SMS Carrier Maintenance - US Cellular
Completed - The scheduled maintenance has been completed.
Sep 12, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:30 PDT
Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 11 September 2024 at 23:30 PDT until 12 September 2024 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
Sep 11, 04:57 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 12, 01:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 11 September 2024 at 21:00 PDT until 12 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Sep 6, 22:55 PDT
US and Canada SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 PDT
Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 11 September 2024 at 20:00 PDT until 12 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Sep 1, 22:20 PDT
Sep 11, 2024
TaskRouter Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:01 PDT
Scheduled - We will be performing a brief TaskRouter database update in the US1 region, specifically adding new columns to a table. This update is expected to be completed in less than a minute and will not affect your service.

Monitoring: Our team will closely watch the system's performance during and after the update to ensure everything runs smoothly.

Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately.
Sep 5, 08:57 PDT
Canada SMS Carrier Maintenance - Bell
Completed - The scheduled maintenance has been completed.
Sep 11, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:02 PDT
Scheduled - The Bell network in Canada is conducting a planned maintenance from 11 September 2024 at 20:00 PDT until 11 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Canada handsets.
Sep 9, 17:15 PDT
Iraq SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 PDT
Scheduled - Our SMS carrier partner in Iraq is conducting a series of planned maintenances from 05 September 2024 at 20:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Iraq handsets.



Note, the maintenance will be carried out on each of the following dates and times:



06 September 2024 at 20:00 PDT until 06 September 2024 at 22:00 PDT

07 September 2024 at 20:00 PDT until 07 September 2024 at 22:00 PDT

08 September 2024 at 20:00 PDT until 08 September 2024 at 22:00 PDT

09 September 2024 at 20:00 PDT until 09 September 2024 at 22:00 PDT

10 September 2024 at 20:00 PDT until 10 September 2024 at 22:00 PDT
Sep 5, 11:42 PDT
Qatar SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 11, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:00 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 11 September 2024 at 14:00 PDT until 11 September 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Sep 9, 02:47 PDT
Russia SMS Carrier Maintenance - Motiv
Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:00 PDT
Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 11 September 2024 at 15:00 PDT until 11 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
Sep 10, 08:08 PDT
Multiple Destination Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 PDT
Scheduled - Our Voice carrier partner in Germany and France is conducting a planned maintenance from 11 September 2024 at 13:00 PDT until 11 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from Twilio France phone numbers.
Sep 2, 12:21 PDT
Asia and Africa SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:30 PDT
Scheduled - Our SMS carrier partner in Asia and Africa is conducting a planned maintenance from 11 September 2024 at 11:29 PDT until 11 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Asia and Africa.
Sep 10, 08:06 PDT
Kazakhstan SMS Carrier Maintenance - Tele2 and Altel JSC
Completed - The scheduled maintenance has been completed.
Sep 11, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 14:01 PDT
Scheduled - The Tele2 and Altel JSC network in Kazakhstan is conducting a planned maintenance from 11 September 2024 at 14:00 PDT until 11 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel JSC Kazakhstan handsets.
Sep 9, 23:37 PDT
Israel And Morocco SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 15:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 12:00 PDT
Scheduled - Our SMS carrier partner in Israel And Morocco is conducting a planned maintenance from 11 September 2024 at 12:00 PDT until 11 September 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Israel And Morocco handsets.
Sep 10, 00:04 PDT
SMS Delivery Delays to Movistar Network in Chile
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Chile. This incident has been resolved.
Sep 11, 14:39 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 12:48 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 00:50 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 17:54 PDT
Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 13:55 PDT
Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 11:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 10:56 PDT
SMS Delivery Delays to TIM Network in Brazil
Resolved - We are no longer experiencing SMS delivery delays to TIM Network in Brazil. This incident has been resolved.
Sep 11, 14:26 PDT
Monitoring - We are observing recovery with SMS delivery delays to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
Sep 11, 12:36 PDT
Update - We continue experiencing SMS Delivery Delays to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 10:46 PDT
Investigating - We are experiencing SMS Delivery Delays to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 09:52 PDT
Inbound Call Failures to a Subset of Twilio Phone Numbers in Portugal
Resolved - The issue that was affecting inbound call failures to a subset of Twilio Portugal phone numbers has been resolved. The service is functioning normally at this time.
Sep 11, 13:02 PDT
Monitoring - We are observing recovery in subset of call failures to Twilio Portugal phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 11:14 PDT
Update - We continue observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 09:31 PDT
Investigating - We are observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 08:37 PDT
SMS Delivery delays to Yoigo Network in Spain
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. This incident has been resolved.
Sep 11, 12:38 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yoigo Network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 10:49 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Yoigo Network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 10:47 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 08:40 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 04:52 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 02:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 01:51 PDT
Inbound Call Failures To A Subset Of Twilio Phone Numbers In Australia
Resolved - We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Australia.. his incident has been resolved.
Sep 11, 09:41 PDT
Monitoring - We are now seeing recovery for inbound calls to a subset of Twilio phone numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 07:52 PDT
Investigating - We are observing inbound call failures to a subset of Twilio phone numbers in Australia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 07:08 PDT
Inbound Call Failures to a Subset of Twilio Phone Numbers in Portugal
Resolved - We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Portugal. This incident has been resolved.
Sep 11, 07:33 PDT
Monitoring - We have started seeing recovery for inbound call failures to a subset of Twilio phone numbers Portugal We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 05:50 PDT
Investigating - We are observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 04:43 PDT
Customers Receiving Duplicate SENT Status Callbacks for Whatsapp Channel
Resolved - The issue with duplicate SENT status callbacks has been resolved and the WhatsApp channel is operating normally at this time.
Sep 11, 04:58 PDT
Update - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 11, 04:44 PDT
Update - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 11, 04:14 PDT
Monitoring - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 11, 03:43 PDT
Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 05:36 PDT
Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 9, 05:36 PDT
Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 12 hours or as soon as more information becomes available.
Sep 8, 17:45 PDT
Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 17:47 PDT
Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 09:47 PDT
Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 6, 17:48 PDT
Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 09:45 PDT
Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 05:40 PDT
Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 03:55 PDT
Investigating - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 02:53 PDT
Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 02:53 PDT
Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 12 hours or as soon as more information becomes available.
Sep 5, 14:48 PDT
Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 12:51 PDT
Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 09:41 PDT
Monitoring - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 06:18 PDT
Investigating - Our engineers have identified the issue for whatsapp channel where customers may receive duplicate SENT status callbacks and are working to deploy a fix. We expect to provide another update in 1 day or as soon as more information becomes available.
Sep 4, 06:18 PDT
Multiple Destination MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:03 PDT
Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting an emergency maintenance from 10 September 2024 at 21:00 PDT until 11 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets via US, Canada and Puerto Rico long codes.
Sep 10, 20:58 PDT
Sep 10, 2024
Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 PDT
Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 09 September 2024 at 21:00 PDT until 09 September 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and countries: Drei Austria, Three United Kingdom and Wind Tre Italy.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Aug 8, 07:24 PDT
South Africa SMS Carrier Maintenance - Vodacom
Completed - The scheduled maintenance has been completed.
Sep 10, 22:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:01 PDT
Scheduled - The Vodacom network in South Africa is conducting an emergency maintenance from 10 September 2024 at 14:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodacom South Africa handsets.
Sep 10, 04:58 PDT
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:01 PDT
Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 10 September 2024 at 21:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
Sep 9, 08:38 PDT
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:02 PDT
Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 10 September 2024 at 21:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets via Canada short codes.
Sep 6, 09:14 PDT
SMS Delivery Delays to Roshan Network Afghanistan
Resolved - We are no longer experiencing SMS delivery delays to Roshan Network Afghanistan. This incident has been resolved.
Sep 10, 21:17 PDT
Update - We are observing recovery in SMS delivery delays to Roshan Network Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 19:27 PDT
Monitoring - We are observing recovery in SMS delivery delays to Roshan Network Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 10, 18:56 PDT
Update - We are experiencing SMS delivery delays to Roshan Network Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 18:09 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays To Roshan Network Afghanistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 10, 17:56 PDT
Call issues with Voice JS SDK
Resolved - We are no longer experiencing issues related to Voice JS SDK. This incident has been resolved.
Sep 10, 20:45 PDT
Update - We are observing recovery in the issue related to Voice JS SDK. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 20:16 PDT
Monitoring - We are observing recovery in the issue related to Voice JS SDK. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 10, 19:47 PDT
Update - We are experiencing potential issue with Voice JS SDK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 19:15 PDT
Update - We are experiencing potential issue with Voice SDK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 19:12 PDT
Investigating - We've become aware of a potential issue with Voice SDK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 10, 18:47 PDT
Transcript and Operator Results Processing is Delayed in Voice Intelligence
Resolved - We are no longer experiencing delays with transcript and operator results processing in Voice Intelligence.. This incident has been resolved.
Sep 10, 20:08 PDT
Monitoring - Our engineers have fixed the transcript and operator results processing in Voice Intelligence issue and processed all pending transcripts. We are now monitoring the system and will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 18:06 PDT
Update - We are still observing delays with transcript and operator results processing in Voice Intelligence. Our engineers are investigating the issue. We will provide an update in 2 hours or as soon as more information becomes available.
Sep 10, 17:07 PDT
Update - We are observing delays with transcript and operator results processing in Voice Intelligence. Our engineers are investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.
Sep 10, 16:15 PDT
Investigating - Our monitoring systems have detected a potential issue with Voice Intelligence failures processing Open AI operators. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 10, 16:02 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 September 2024 at 16:00 PDT until 10 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 9, 06:49 PDT
SMS Delivery Delays to China Unicom Network in China
Resolved - We are no longer experiencing SMS delivery delays when sending messages to China Unicom Network in China. This incident has been resolved.
Sep 10, 17:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to China Unicom Network in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 15:12 PDT
Update - We continue to experience SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 12:40 PDT
Update - We continue to experience SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 08:40 PDT
Update - We are experiencing SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 06:43 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 05:44 PDT
SMS Delivery Delays to Small Networks in US via Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. This incident has been resolved.
Sep 10, 17:05 PDT
Monitoring - We are observing recovery in SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 15:14 PDT
Update - We continue to experience SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information is available.
Sep 10, 11:31 PDT
Update - We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information is available.
Sep 10, 09:33 PDT
Investigating - We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information is available.
Sep 10, 08:35 PDT
SMS Delivery Delays to Mauritel Network in Mauritania
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mauritel Network in Mauritania. This incident has been resolved.
Sep 10, 17:03 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Mauritel Network in Mauritania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 15:08 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Mauritel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 9, 23:25 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Mauritel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 9, 15:23 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Mauritel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 11:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to Mauritel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 09:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Mauritel Network in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 08:28 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:00 PDT
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 10 September 2024 at 14:00 PDT until 10 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 10, 04:54 PDT
SMS Delivery Delays to ZET-Mobile Network in Tajikistan
Resolved - We are no longer experiencing SMS delivery delays when sending messages to ZET-Mobile Network in Tajikistan. This incident has been resolved.
Sep 10, 15:02 PDT
Monitoring - We are observing recovery with SMS delivery delays when sending messages to ZET-Mobile Network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 13:16 PDT
Update - We are experiencing SMS delivery delays when sending messages to ZET-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 11:22 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to ZET-Mobile Network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 10:24 PDT
SMS Delivery Delays to TelCel Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to TelCel Network in Mexico. This incident has been resolved.
Sep 10, 01:58 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to TelCel network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 00:04 PDT
Update - We are still experiencing SMS delivery delays when sending messages to TelCel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 21:53 PDT
Update - We continue to experience SMS delivery delays when sending messages to TelCel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 20:00 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to TelCel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 19:07 PDT
Sep 9, 2024
Flex Agents Logged out and Cannot Log-in Again
Resolved - The issue affecting Flex agent login has been resolved, and the service is functioning normally at this time.
Sep 9, 23:30 PDT
Monitoring - We have started seeing recovery for Flex agent login issue where it was found to be isolated to multiple carrier networks in APAC region only. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 21:53 PDT
Update - We continue to investigate the Flex issue where agents are logged out and not able to log back in. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 20:56 PDT
Update - We are currently investigating a Flex issue where agents are logged out and not able to log back in. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 19:56 PDT
Investigating - We've become aware of a potential issue with Flex where agents are logged out and not able to log back in. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 9, 19:38 PDT
SMS Delivery Delays to Ooredoo Network in Algeria
Resolved - We are no longer experiencing delivery report delays when sending messages to Ooredoo network in Algeria. This incident has been resolved.
Sep 9, 23:20 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo network in Algeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 21:18 PDT
Update - We continue to experience SMS delivery delays when sending messages to Ooredoo network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 19:26 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo network in Algeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 18:36 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:01 PDT
Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 09 September 2024 at 18:00 PDT until 09 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone
Aug 26, 00:56 PDT
Afghanistan SMS Carrier Maintenance - Etisalat
Completed - The scheduled maintenance has been completed.
Sep 9, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:02 PDT
Scheduled - The Etisalat network in Afghanistan is conducting a planned maintenance from 10 September 2024 at 13:00 PDT until 10 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat Afghanistan handsets.
Sep 3, 01:17 PDT
SMS Carrier Partner Maintenance - Multiple Countries
Completed - The scheduled maintenance has been completed.
Sep 9, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:01 PDT
Scheduled - Our SMS carrier partner is conducting a planned maintenance from 09 September 2024 at 13:00 PDT until 09 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering to the below following carrier and country:



Tunisie Telecom Tunisia

Telmob Onatel Burkina Faso

Etisalat United Arab Emirates
Sep 2, 05:39 PDT
France and Germany Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:00 PDT
Scheduled - Our Voice carrier partner in France and Germany is conducting a planned maintenance from 09 September 2024 at 13:00 PDT until 09 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France and Germany phone numbers.
Sep 2, 16:32 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 09 September 2024 at 15:00 PDT until 09 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 6, 16:03 PDT
SMS Delivery Failures to far EasTone Networks in Taiwan
Resolved - We are no longer experiencing SMS delivery to far EasTone Networks in Taiwan. This incident has been resolved.
Sep 9, 16:24 PDT
Monitoring - We are observing successful SMS delivery to far EasTone Networks in Taiwan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 14:29 PDT
Update - We are experiencing SMS delivery failures to far EasTone Networks in Taiwan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 13:35 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to far Eastone Networks in Taiwan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 9, 13:11 PDT
SMS Delivery Delays to MobiCom Network in Mongolia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MobiCom Network in Mongolia. This incident has been resolved.
Sep 9, 13:37 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MobiCom Network in Mongolia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 11:50 PDT
Update - We are experiencing SMS delivery delays when sending messages to MobiCom Network in Mongolia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 10:47 PDT
Investigating - Our monitoring systems have detected SMS Delivery Delays to MobiCom Network in Mongolia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 9, 10:43 PDT
SMS Delivery Delays to MTN Network in South Africa
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in South Africa. This incident has been resolved.
Sep 9, 09:23 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 07:28 PDT
Update - We continue to experience SMS delivery delays when sending messages to MTN network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 05:49 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 04:51 PDT
Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers
Resolved - The issue affecting inbound calls to Twilio Colombia phone numbers has been resolved, and the service is functioning normally at this time.
Sep 9, 07:50 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Colombia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 05:51 PDT
Update - We continue to observe Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 02:12 PDT
Update - We continue to observe Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 00:16 PDT
Investigating - We are observing Inbound Call Failures to a Subset of Twilio Colombia Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 23:21 PDT
US SMS and MMS Carrier Maintenance - T-mobile
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 PDT
Scheduled - The T-mobile network in the US is conducting a planned maintenance from 08 September 2024 at 20:00 PDT until 09 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-mobile US handsets.
Sep 4, 16:10 PDT
Colombia Voice Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Sep 9, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 PDT
Scheduled - The Telefonica network in Colombia is conducting a planned maintenance from 09 September 2024 at 00:00 PDT until 09 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Colombia phone numbers.
Aug 30, 07:35 PDT
SMS Delivery Delays to Orange Network in Cameroon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. This incident has been resolved.
Sep 9, 01:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 23:56 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 8, 15:28 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 07:42 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 03:48 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 01:46 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 00:46 PDT
Sep 8, 2024
SMS Delivery Delays to MCI Network in Iran
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MCI Network in Iran. This incident has been resolved.
Sep 8, 18:38 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MCI Network in Iran. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 16:46 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MCI Network in Iran. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 15:55 PDT
Failures to Load Active Phone Numbers in IE1 and AU1 Regions
Resolved - This incident has been resolved. Viewing Active phone numbers within Twilio console for non US regions is operating normally at this time.
Sep 8, 15:32 PDT
Monitoring - We are seeing recovery in viewing Active phone numbers within Twilio console for non US regions. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 8, 15:19 PDT
Update - We continue to experience issues where users are unable to view their active phone numbers using Twilio console in non US regions. Our engineering team is looking into the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 10:12 PDT
Update - We continue to experience issues where users are unable to view their active phone numbers using Twilio console in non US regions. Our engineering team is looking into the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 05:23 PDT
Update - We continue to experience issues where users are unable to view their active phone numbers using Twilio console in non US regions. Our engineering team is looking into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 03:23 PDT
Update - We are experiencing issues where users are unable to view their active phone numbers using Twilio console in non US regions. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 02:23 PDT
Investigating - Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 8, 02:16 PDT
Important Notice: Messaging Restrictions During Russian Regional and Municipal Elections
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:00 PDT
Scheduled - Please be informed that from September 6th to 8th, 2024, in accordance with Russian Federal Law, our carrier partners have informed us that messages pertaining to election campaigning may be blocked during the regional and municipal elections in Russia. We apologize in advance for the inconvenience this may cause.
Sep 5, 01:47 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 PDT
Scheduled - Our Service Partner is conducting a planned maintenance from 07 September 2024 at 21:00 PDT until 08 September 2024 at 08:00 PDT. During the maintenance window, there could be intermittent API request failures for the following destination: Canada



Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes
Sep 5, 08:03 PDT
New Zealand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 PDT
Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 08 September 2024 at 04:00 PDT until 08 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
Sep 5, 20:07 PDT
Sep 7, 2024
SMS Delivery Delays to Orange Network in Cameroon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network in Cameroon. This incident has been resolved.
Sep 7, 20:42 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Orange network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 18:46 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 or as soon as more information becomes available.
Sep 7, 17:46 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 13:46 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 11:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 11:00 PDT
Indonesia Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:59 PDT
Scheduled - Our Voice carrier partner in Indonesia is conducting a planned maintenance from 07 September 2024 at 08:59 PDT until 07 September 2024 at 10:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Indonesia phone numbers.
Sep 5, 06:32 PDT
SMS Delivery Delay to Africell Network in Congo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Congo. This incident has been resolved.
Sep 7, 08:42 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 06:51 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 02:55 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 01:01 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 00:10 PDT
SMS Delivery Delays to Subset of Twilio Phone Numbers in Philippines
Resolved - We are no longer experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. This incident has been resolved.
Sep 7, 07:57 PDT
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 06:40 PDT
Update - We are still experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 04:38 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to subset of Twilio phone numbers in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 03:41 PDT
United States Account Security Carrier Partner Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 7, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 06 September 2024 at 21:00 PDT until 07 September 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth
Sep 6, 15:46 PDT
Planned Maintenance for Flex Insights Historical Reporting
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 01:05 PDT
Scheduled - The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, September 7th, 2024, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.
Aug 26, 23:55 PDT
SMS Delivery Delay to Telkomcel Network in Timor Leste
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste. This incident has been resolved.
Sep 7, 01:32 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telkomcel Network in Timor Leste. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 23:42 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 22:31 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 18:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 16:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 16:26 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telkomcel Network in Timor Leste . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 15:25 PDT
Sep 6, 2024
SMS Delivery Delays to Beeline Network in Tajikistan
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. This incident has been resolved.
Sep 6, 16:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Beeline network in Tajikistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 13:59 PDT
Update - We continue to experience SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 09:30 PDT
Update - We continue to experience SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 05:41 PDT
Update - We continue to experience SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 03:43 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Beeline network in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 02:44 PDT
SMS Delivery Delays to AT&T Network in Mexico
Resolved - Twilio SMS delivery to AT&T Network in Mexico was degraded for 4 hours and 25 minutes between 12:50PM and 3:15 PM Pacific Time on 09/06/2024. During this period of time customers may have experienced delays in messaging. The issue has now been resolved.
Sep 6, 12:30 PDT
SMS Delivery Report Delays to Multiple Networks in United Kingdom
Resolved - We have fully investigated the SMS delivery report delays to multiple networks in the United Kingdom, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Sep 6, 10:51 PDT
Investigating - We are experiencing SMS delivery report delays to multiple networks in the United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 09:43 PDT
SMS Delivery Delays to DiGi Network in Malaysia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to DiGi network in Malaysia. This incident has been resolved.
Sep 6, 07:07 PDT
Monitoring - We are observing a recovery in SMS delivery delays when sending messages to DiGi network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 6, 06:42 PDT
Update - We continue to experience SMS delivery delays when sending messages to DiGi network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 05:06 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to DiGi network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 04:04 PDT
Singapore Voice Carrier Partner Maintenance
Completed - We apologize for any inconvenience this may have caused. please be informed that the scheduled maintenance has been cancelled.
Sep 6, 06:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 PDT
Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 06 September 2024 at 05:00 PDT until 06 September 2024 at 08:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
Sep 1, 22:28 PDT
Sep 5, 2024
SMS Delivery Delay To Multiple Network In United States Over A Subset Of Short Code
Resolved - We are no longer experiencing delivery report delays to multiple network in United States over a subset of Short Code. This incident has been resolved.
Sep 5, 22:12 PDT
Monitoring - We are observing recovery in SMS delivery delay to small networks in the United States, Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Sep 5, 21:20 PDT
Update - We are experiencing sms delivery delay to multiple network in United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 20:40 PDT
Update - We are continuing to investigate this issue.
Sep 5, 20:06 PDT
Investigating - We are experiencing sms delivery delay to multiple network in United States over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 19:40 PDT
SMS Delivery Delays To A Subset of Twilio Phone Numbers In Australia and MMS Delivery Delays To and From Australia Handset
Resolved - We are no longer experiencing SMS delivery delays to a subset of Twilio phone numbers in Australia and MMS delivery delays to and from Australia handset. This incident has been resolved.
Sep 5, 21:45 PDT
Update - We are continuing to monitor for any further issues.
Sep 5, 20:51 PDT
Update - We are observing recovery in both SMS delivery delays to a subset of Twilio phone numbers In Australia and MMS delivery delays to and from Australia handset. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 19:53 PDT
Monitoring - We are observing recovery in both SMS delivery delays to a subset of Twilio phone numbers In Australia and MMS delivery delays to and from Australia handset. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 18:06 PDT
Update - We are experiencing SMS delivery delays to a subset of Twilio phone numbers In Australia and MMS delivery delays to and from Australia handset. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 16:02 PDT
Update - We are continuing to investigate this issue.
Sep 5, 15:07 PDT
Investigating - We are experiencing SMS / MMS delivery failures sending to a subset of Twilio numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 15:06 PDT
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:00 PDT
Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 05 September 2024 at 18:00 PDT until 05 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Aug 23, 06:02 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a series of planned maintenances from 03 September 2024 at 23:00 PDT until 04 September 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets via subset of United States long codes.



Note, the maintenance will be carried out on each of the following dates and times:



04 September 2024 at 23:00 PDT until 05 September 2024 at 06:00 PDT
Sep 1, 22:47 PDT
SMS Delivery Delays to AT&T Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
Sep 5, 16:06 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 14:05 PDT
Update - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours. or as soon as more information becomes available.
Sep 5, 13:49 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour. or as soon as more information becomes available.
Sep 5, 12:39 PDT
Malaysia SMS Carrier Maintenance - U Mobile, TuneTalk and Unifi
Completed - The scheduled maintenance has been completed.
Sep 5, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:00 PDT
Scheduled - The U Mobile, TuneTalk and Unifi networks in Malaysia are conducting a planned maintenance from 05 September 2024 at 09:00 PDT until 05 September 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from U Mobile, TuneTalk and Unifi Malaysia handsets.
Aug 29, 06:40 PDT
SMS Delivery Issues in Countries Requiring Sender-Id Pre-Registration
Resolved - The issue of customers using numeric senders to send SMS in countries requiring pre-registered sender ID has been resolved and SMS is operating normally at this time.
Sep 5, 13:57 PDT
Monitoring - We are observing recovery in sending SMS in countries requiring pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 11:56 PDT
Update - Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 4 hours or as soon as we have more information.
Sep 5, 10:36 PDT
Update - Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 2 hours or as soon as we have more information.
Sep 5, 08:46 PDT
Investigating - Customers using numeric senders to send SMS in countries requiring pre-registered sender IDs may observe a small subset of traffic that fails with error code 21612 or is undelivered. We will update in 1 hour or as soon as we have more information.
Sep 5, 07:55 PDT
Port out Requests Cancelled Due to an Internal Action
Resolved - Port out requests cancelled du to an internal action has been resolved and Phone numbers alerts are now operating normally.
Sep 5, 12:45 PDT
Monitoring - Phone numbers in canceling alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 5, 12:21 PDT
Update - Port out requests were cancelled due to an internal action. We are still working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 5, 07:05 PDT
Update - Port out requests were cancelled due to an internal action. We are still working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 5, 03:16 PDT
Update - Port out requests were cancelled due to an internal action. We are working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 01:16 PDT
Update - Port out requests were cancelled due to an internal action. We are working on the cancellation alert notifications. Our ops and engineers have identified the issue and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 00:19 PDT
Investigating - Our monitoring systems have detected a potential issue on number porting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 5, 00:02 PDT
SMS Delivery Delays To Google Voice Network In US Over A Subset Of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Google Voice Network in the US over a subset of short codes. This incident has been resolved.
Sep 5, 12:42 PDT
Monitoring - We are observing a recovery in SMS delivery delays to Google Voice Network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 10:41 PDT
Update - We are continuing to experience SMS delivery delays to Google Voice Network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours as more information becomes available.
Sep 5, 10:21 PDT
Update - We are continuing to experience SMS delivery delays to Google Voice Network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours as more information becomes available.
Sep 5, 08:18 PDT
Investigating - We are experiencing SMS delivery delays to Google Voice Network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.
Sep 5, 07:34 PDT
SMS Delivery Delays to ICE Network in Norway
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the ICE network in Norway. This incident has been resolved.
Sep 5, 12:20 PDT
Monitoring - We are observing a recovery in SMS delivery delays to the ICE network in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 10:12 PDT
Investigating - We are experiencing SMS delivery delays to the ICE network in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 09:13 PDT
HTTP 502 Errors When a Webhook Is Called From Twilio
Resolved - The issue has now been resolved. All systems are operational.
Sep 5, 11:46 PDT
Monitoring - The webhook is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 5, 11:40 PDT
Investigating - We are currently investigating HTTP 502 errors when a webhook is called from Twilio. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 11:20 PDT
United States Account Security Carrier Partner Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:01 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 04 September 2024 at 21:00 PDT until 05 September 2024 at 07:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
Sep 4, 16:46 PDT
US SMS Carrier Maintenance - T-mobile
Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:30 PDT
Scheduled - The T-mobile network in the US is conducting a planned maintenance from 04 September 2024 at 20:30 PDT until 05 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-mobile US handsets.
Aug 30, 15:54 PDT
SMS Delivery Failures to and from Multiple Networks in Mexico via Subset of Domestic Longcodes
Resolved - We are no longer observing SMS delivery failures to and from multiple networks in Mexico via Subset of Domestic Longcodes. The incident has been resolved.
Sep 5, 04:46 PDT
Monitoring - We are observing successful SMS delivery failures to and from multiple networks in Mexico via Subset of Domestic Longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 02:48 PDT
Update - We are still experiencing SMS delivery failures to and from multiple networks in Mexico via Subset of Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 01:09 PDT
Investigating - We are experiencing SMS delivery failures to and from multiple networks in Mexico via Subset of Domestic Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 00:10 PDT
Inbound Call Failures to a Subset of Twilio Denmark Phone Numbers
Resolved - The issue affecting inbound calls to a subset of Twilio phone numbers in Denmark has been resolved, and the service is functioning normally at this time.
Sep 5, 02:00 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Denmark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 00:33 PDT
Investigating - We are observing a subset of call failures to Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 23:39 PDT
Sep 4, 2024
Sep 3, 2024
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

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