Twilio Status

Elevated Microsoft 365 IP Blocks Causing Delivery Failures for Multiple Users

Monitoring - Beginning Aug 14 2026, ~21:45 UTC, we have observed an increase of 10-15% in blocks from Microsoft 365 impacting all Twilio Sendgrid IPs. We have confirmed with other industry contacts that they are observing similar behavior. The blocks are being observed at many domains hosted by Microsoft 365 and are not confined to a specific subset of recipient domains.

Some users continue to see elevated blocks at Microsoft 365 domains. Microsoft has still not disclosed any outage with the service. The blocks are variation of the following:

550 5.7.511 Access denied, banned sender[x.x.x.x]. To request removal from this list please forward this message to delist@microsoft.com. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410)

Users that are still experiencing these rejections should submit a delisting request per the instructions provided in the bounce message by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com".

Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/

Additionally, we have observed an increase in blocks at Microsoft Outlook Consumer ("OLC") domains (e.g. 'hotmail.com', 'outlook.com'), which is a separate service from Microsoft 365, with syntax similar to the following:

550 5.7.1 Unfortunately, messages from [x.x.x.x] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

Users experiencing these blocks should submit a delisting request to Microsoft here: https://olcsupport.office.com/

We have reached out to Microsoft to request an update on the status and we are still awaiting for a response. Until that time, we advise users to continue to escalate directly to Microsoft and request remediation.
Aug 15, 2026 - 07:16 PDT

SMS Delivery Delays from Twilio to KDDI Japan

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 15, 2026 - 07:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 15, 2026 - 03:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 15, 2026 - 00:59 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 14, 2026 - 23:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 14, 2026 - 23:58 PDT

SMS Delivery Delays from Twilio to Telemat Cel Brazil

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 15, 2026 - 07:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telemat Cel network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 15, 2026 - 05:55 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 15, 2026 - 06:49 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 14, 2026 - 14:43 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 14, 2026 - 06:41 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 14, 2026 - 02:41 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 14, 2026 - 00:40 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 2026 - 23:25 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 13, 2026 - 19:21 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 2026 - 17:21 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 2026 - 16:19 PDT

SMS Delivery Delays from Twilio to Orange/Soci Madagascar

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 15, 2026 - 06:40 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange/Soci network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 15, 2026 - 05:35 PDT

SMS Delivery Failures from Twilio to Malitel Mali

Update - We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 15, 2026 - 06:40 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 15, 2026 - 04:36 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 15, 2026 - 03:34 PDT

SMS Delivery Failures from Twilio to Multiple Networks in Middle East & African Countries

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Affected Networks :
Megacom-Kyrgyzstan
TDCA-Afghanistan
Telecom Cook Islands-Cook Islands
Blue Sky Communications-American Samoa
Annatel-Israel
Aug 15, 2026 - 03:53 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 15, 2026 - 01:47 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 15, 2026 - 00:38 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 14, 2026 - 23:50 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 14, 2026 - 21:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 14, 2026 - 20:47 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Operational

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Operational

SMPP Operational

WhatsApp Messaging Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

99.99 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

99.97 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Operational

Authy 2FA Operational

Verify Operational

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Agent Copilot Operational

Flex Agent Desktop Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Operational

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Operational

Enterprise Knowledge Operational

TWILIO EMAIL Operational

90 days ago

100.0 % uptime

Today

Mailsend: Comms API Operational

Logs Operational

Dedicated IP Address Operational

90 days ago

100.0 % uptime

Today

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Degraded Performance

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Degraded Performance

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Degraded Performance

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Operational

Voice, Europe Operational

SMS, Europe Degraded Performance

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Degraded Performance

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Degraded Performance

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Degraded Performance

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Degraded Performance

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Degraded Performance

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

SendGrid Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

SendGrid Marketing Campaigns Operational

SendGrid Webhooks Operational

Event Webhooks Operational

Parse API Operational

SendGrid API Operational

SendGrid Website Operational

SendGrid Statistics Operational

SendGrid Email Activity Operational

SendGrid Partners Operational

SendGrid Billing Operational

SendGrid Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:48 PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 04:42 PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:54 PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 15, 2026, at 14:00 PDT until August 15, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 04:33 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `16`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 16 August 2026 at 12:00 PDT until 16 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:22 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug `16`, `2026` `14:30`-`21:00` PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 August 2026 at 14:30 PDT until 16 August 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Posted on Jul 28, 2026 - 07:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Aug `16`, `2026` `19:00` - Aug `17`, `2026` `05:00` PDT

The T-Mobile network in the United States is conducting a planned maintenance from 16 August 2026 at 19:00 PDT until 17 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.

Posted on Aug 14, 2026 - 07:29 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `17`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 17 August 2026 at 13:00 PDT until 17 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

Our carrier partner Orange France is conducting a planned maintenance from 17 August 2026 at 22:30 PDT until 18 August 2026 at 02:30 PDT. During the maintenance window, there could be intermittent API request failures for Orange France customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Jul 20, 2026 - 17:02 PDT

United States SMS Carrier Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 August 2026 at 23:00 PDT until 18 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.

Posted on Aug 07, 2026 - 16:06 PDT

Canada Account Security Service Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Our service partner is conducting a planned maintenance from 17 August 2026 at 23:00 PDT until 18 August 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

Posted on Aug 14, 2026 - 13:49 PDT

Indonesia SMS Carrier Maintenance - XL Axiata Aug `18`, `2026` `10:00`-`13:00` PDT

The XL Axiata network in Indonesia is conducting a planned maintenance from 18 August 2026 at 10:00 PDT until 18 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

Posted on Aug 14, 2026 - 04:17 PDT

Russia SMS Carrier Maintenance - MegaFon Aug `18`, `2026` `13:00` - Aug `20`, `2026` `17:00` PDT

The MegaFon network in Russia is conducting a series of planned maintenances from 18 August 2026 at 13:00 PDT until 20 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MegaFon Russia handsets.

Note, the maintenance will be carried out on each of the following dates and times:

18 August 2026 at 13:00 PDT until 18 August 2026 at 17:00 PDT

20 August 2026 at 13:00 PDT until 20 August 2026 at 17:00 PDT
Posted on Aug 14, 2026 - 08:05 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `19`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 19 August 2026 at 13:00 PDT until 19 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:37 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Aug `19`, `2026` `15:00`-`16:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 August 2026 at 15:00 PDT until 19 August 2026 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Posted on Aug 11, 2026 - 12:52 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 19 August 2026 at 20:00 PDT until 20 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:25 PDT

United States MMS Carrier Partner Maintenance Aug `20`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 20 August 2026 at 01:00 PDT until 20 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Jul 30, 2026 - 14:50 PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:41 PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:35 PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:12 PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 21, 2026, at 14:00 PDT until August 21, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:07 PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:09 PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 19:15 PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Posted on Jul 14, 2026 - 05:38 PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 22, 2026, at 14:00 PDT until August 22, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Posted on Jul 14, 2026 - 05:43 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `23`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 23 August 2026 at 12:00 PDT until 23 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:54 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `24`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 24 August 2026 at 13:00 PDT until 24 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 25 August 2026 at 06:00 PDT until 25 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:03 PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

The Rakuten network in Japan is conducting a planned maintenance from 26 August 2026 at 06:00 PDT until 26 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Posted on Jul 23, 2026 - 22:07 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `26`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 26 August 2026 at 13:00 PDT until 26 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 26 August 2026 at 20:00 PDT until 27 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Posted on Jul 06, 2026 - 19:26 PDT

United States MMS Carrier Partner Maintenance Aug `27`, `2026` `01:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 27 August 2026 at 01:00 PDT until 27 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Posted on Jul 30, 2026 - 14:53 PDT

New Zealand Voice Carrier Partner Maintenance Aug `27`, `2026` `03:00`-`05:00` PDT

Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 August 2026 at 03:00 PDT until 27 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to subset of Twilio New Zealand toll free, mobile and landline phone numbers.

Posted on Aug 12, 2026 - 23:53 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `30`, `2026` `12:00`-`14:00` PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 30 August 2026 at 12:00 PDT until 30 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Posted on Jul 30, 2026 - 14:53 PDT

Russia SMS Carrier Maintenance - Tele2 Aug `31`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 31 August 2026 at 13:00 PDT until 31 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Posted on Jul 31, 2026 - 08:38 PDT

United States SMS and MMS Carrier Partner Maintenance Sep `1`, `2026` `02:00`-`03:00` PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 01 September 2026 at 02:00 PDT until 01 September 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States short codes.

Posted on Aug 13, 2026 - 13:40 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `2`, `2026` `20:00` - Sep `3`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 02 September 2026 at 20:00 PDT until 03 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:56 PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep `4`, `2026` `08:00`-`11:00` PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 4 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge2 Switch in the TNX Production SG1 environment.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 05:04 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `9`, `2026` `20:00` - Sep `10`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 09 September 2026 at 20:00 PDT until 10 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:56 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `16`, `2026` `20:00` - Sep `17`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 16 September 2026 at 20:00 PDT until 17 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

Twilio will perform a scheduled maintenance in our SG1 region during a 3-hour window on 18 September 2026 from 08:00 PDT to 11:00 PDT.

During this maintenance, we will perform a Junos OS software upgrade of the SG1 QFX10K Edge1 Switch in the TNX Production SG1 environment. This maintenance represents the second phase of a two-part infrastructure upgrade.

During this time, Voice, Interconnect, and Flex customers with SG1 interconnections may experience a brief interconnection service interruption of up to 90 seconds. If possible, customers are advised to redirect traffic away from the TNX SG1 interconnection during the maintenance window to minimize any potential impact. Services are expected to recover automatically once the maintenance activity is complete.
Posted on Aug 06, 2026 - 03:33 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `23`, `2026` `20:00` - Sep `24`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 23 September 2026 at 20:00 PDT until 24 September 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 30 September 2026 at 20:00 PDT until 01 October 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.

Posted on Aug 12, 2026 - 11:57 PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Twilio will perform scheduled network maintenance in our IE1 region during an 8-hour window from 16 October 2026 at 14:00 PDT to 16 October 2026 at 22:00 PDT.

During this window, customers may experience a brief service interruption of up to 90 seconds affecting the following:

Interconnected Customers: All IE1 interconnected customers will experience a brief interconnection service interruption of up to 90 seconds. During this maintenance, the following Twilio services may be impacted if they are using the IE1 interconnection:SIP Interface,Elastic SIP Trunking,WebRTC Client,SMS,Voice and Verify.

Customers interconnected with Twilio exclusively via IE1 will have no workaround during the brief 90-second interruption. Customers configured for failover to DE1 or alternate regions should experience no service disruption, provided automatic failover is enabled on their end.
Posted on Jul 29, 2026 - 00:27 PDT

System Metrics Month Week Day

API Response Time - North America

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API Response Time - Europe

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Past Incidents

Aug `15`, `2026`

SMS Delivery Delays from Twilio to MEGACOM Kyrgyzstan

Resolved - The incident has been resolved and SMS delivery from Twilio to MEGACOM network subscribers in Kyrgyzstan is operating normally.
Aug 15, 01:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 14, 23:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Megacom network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 14, 22:53 PDT

Aug `14`, `2026`

Elevated errors impacting Interconnect in Frankfurt Edge

Resolved - Elevated errors impacting Interconnect in the Frankfurt edge have been resolved and Interconnect is operating normally at this time.
Aug 14, 21:21 PDT

Monitoring - Interconnect in the Frankfurt edge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug 14, 20:48 PDT

Investigating - We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 14, 19:55 PDT

Twilio Interconnect Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 21:03 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:03 PDT

Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Interconnect Services through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Jul 14, 04:46 PDT

Twilio Messaging Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 21:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:01 PDT

Scheduled - Twilio will conduct infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal. However, there could be intermittent message delivery failures and delivery delays of up to 90 seconds during traffic reconvergence for traffic routing to and from Twilio’s IE1/London edge location.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure a seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service disruption during the switch replacement.
Jul 14, 04:38 PDT

Twilio Voice Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:02 PDT

Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Voice traffic routing through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Jul 14, 04:28 PDT

Twilio Authentication Maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 14:00 PDT

Scheduled - Twilio will conduct planned infrastructure maintenance on the London (IE1) PoP from August 14, 2026, at 14:00 PDT until August 14, 2026, at 21:00 PDT. Overall service impact is expected to be minimal; however, Authentication Services (Verify and/or Lookup) through the IE1/London edge location may experience a brief interruption or intermittent impact of up to 90 seconds during traffic reconvergence.

Customers with redundant connections established across other PoPs are advised to manually redirect their traffic prior to the window to ensure seamless failover. Non-redundant connections routing directly through the affected infrastructure will experience a brief service drop during the switch replacement.
Jul 14, 04:52 PDT

Widespread Microsoft 365 IP Block Causing Delivery Failures for Multiple Users

Resolved - The incident is resolved and block rates are back to normal but customers will see change in block classifications from Microsoft 365. Users that continue to see elevated blocks can submit delisting requests to Microsoft by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com".

Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/
Aug 14, 19:05 PDT

Update - We are seeing reduction in block rates and some customers are indicating improvements. We will continue to monitor for any further updates.
Aug 14, 18:53 PDT

Update - We are continuing to monitor for any further issues.
Aug 14, 18:37 PDT

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States

Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.
Aug 14, 12:52 PDT

Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 14, 10:49 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 13, 23:39 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 13, 15:39 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 13, 11:39 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 09:33 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 08:33 PDT

Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 07:51 PDT

Identified - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 06:43 PDT

Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 06:19 PDT

IP Retrieval Failing for EU Regional Customers

Resolved - Our engineers have monitored the fix and confirmed the issue with IP Retrieval Failing for EU Regional Customers has been resolved. All services are now operating normally at this time.
Aug 14, 09:21 PDT

Update - We are continuing to investigate this issue.
Aug 10, 11:37 PDT

Investigating - Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 11:32 PDT

Voice Call Failures from Twilio Phone Numbers to United Kingdom

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.
Aug 14, 08:15 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 14, 06:19 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 13, 22:11 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 13, 18:06 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 16:05 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 15:46 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 15:37 PDT

SMS Delivery Delays from Twilio to Sky United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to Sky network subscribers in the United Kingdom is operating normally.
Aug 14, 05:54 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 14, 05:09 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 14, 01:09 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 23:08 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 13, 19:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 13, 15:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 13:00 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 12:00 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 11:49 PDT

Aug `13`, `2026`

SMS Delivery Delays from Twilio to Multiple Networks in Colombia

Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Colombia is operating normally.
Aug 13, 23:35 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 22:55 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 21:13 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 20:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 19:20 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to DiGi Malaysia

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia is operating normally.
Aug 13, 21:19 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 13, 20:34 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 18:28 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 17:33 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 16:27 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 15:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 15:37 PDT

Nigeria Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 15:00 PDT

Scheduled -

Our Voice carrier partner in Nigeria is conducting a planned maintenance from 13 August 2026 at 15:00 PDT until 13 August 2026 at 20:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Nigeria phone numbers.

Aug 11, 14:52 PDT

SendGrid product switcher signup unavailable

Resolved - We have deployed a fix to resolve the issue affecting customer signups when switching to SendGrid from Twilio. All signup flows have been verified and are functioning as expected. If you continue to experience issues, please contact support.
Aug 13, 14:02 PDT

Identified - We have identified the root cause of the issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Our engineering team is currently working on applying a fix. We will provide another update as soon as more information becomes available.
Aug 13, 13:32 PDT

Update - We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Aug 13, 12:41 PDT

Investigating - We are aware of an issue affecting the signup page for customers attempting to switch to SendGrid from Twilio. Customers may experience inability to complete the product switcher signup flow. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Aug 13, 12:34 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru are operating normally.
Aug 13, 12:22 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 13, 00:10 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 12, 16:10 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Peru and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 12, 12:10 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 10:09 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 09:16 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 08:01 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 07:56 PDT

Update Lookup Reassigned Number

Completed - The scheduled maintenance has been completed.
Aug 13, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 PDT

Scheduled - Twilio will perform an update on a provider integration for the Lookup Reassigned Number feature during a 30 minute window on 13 August 2026 from 10:00 PDT to 10:30 PDT. During this time customers may receive a 60608 error. These errors will be resolved once the maintenance period ends.
Aug 13, 09:42 PDT

SMS Delivery Failures from Twilio to Aliv Bahamas

Resolved - The incident has been resolved and SMS delivery from Twilio to Aliv network subscribers in the Bahamas is operating normally.
Aug 13, 09:41 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Aliv network subscribers in the Bahamas and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 13, 07:26 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Aliv network subscribers in the Bahamas. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 13, 06:21 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 13, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 12 August 2026 at 19:00 PDT until 13 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Aug 11, 14:52 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 03:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 PDT

Scheduled -

Our MMS carrier partner in the United States is conducting a planned maintenance from 13 August 2026 at 01:00 PDT until 13 August 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to United States handsets via subset of United States short codes.

Jul 30, 14:50 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes and Toll-Free Numbers to Verizon United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States is operating normally.
Aug 13, 00:44 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 22:43 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 21:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 21:32 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 12 August 2026 at 20:00 PDT until 13 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to United States and Canada handsets when sending via subset of long codes and short codes.
Jul 6, 20:19 PDT

Aug `12`, `2026`

Voice Call Post Dial Delay and Failures From a Subset of Twilio Phone Numbers to Verizon United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.
Aug 12, 22:54 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 22:54 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Mobile Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 22:25 PDT

User Authentication Identity Gateway API Failure Increase for Bell in Canada

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for Bell in Canada is operating normally.
Aug 12, 22:36 PDT

Update - We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 12, 22:01 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 19:55 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 12, 19:13 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 17:07 PDT

Identified - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 16:06 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 15:55 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Aug 12, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:59 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 August 2026 at 15:15 PDT until 12 August 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 12, 16:56 PDT

SMS Delivery Failures from Twilio to Zong Pakistan

Resolved - The incident has been resolved and SMS delivery from Twilio to Zong network subscribers in Pakistan is operating normally.
Aug 12, 17:26 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Zong network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 15:22 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 12, 13:49 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 12, 09:49 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 07:48 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 06:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Zong network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 06:38 PDT

Spain SMS Carrier Maintenance - Telefonica

Completed - The scheduled maintenance has been completed.
Aug 12, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 15:00 PDT

Scheduled -

The Telefonica network in Spain is conducting a planned maintenance from 12 August 2026 at 15:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.

Aug 9, 19:58 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 12 August 2026 at 13:00 PDT until 12 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Jul 31, 08:37 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 12, 16:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:50 PDT

Scheduled -

The MegaFon network in Russia is conducting an emergency maintenance from 12 August 2026 at 13:50 PDT until 12 August 2026 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 12, 03:20 PDT

SMS Delivery Failures from a Subset of Toll Free Numbers to AT&T Network in the United States

Resolved - Twilio experienced SMS delivery failures from a subset of toll free numbers to AT&T Network in the United States for 219 minutes between 5:45 and 9:24 Pacific Time on 08/09/2026. The issue has now been resolved.
Aug 12, 15:19 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV

Completed - The scheduled maintenance has been completed.
Aug 12, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 11:20 PDT

Scheduled -

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 12 August 2026 at 11:20 PDT until 12 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Aug 10, 04:52 PDT

Phone Number Configuration Failures

Resolved - The failures with Phone Number configuration has been resolved and is operating normally at this time.
Aug 12, 13:24 PDT

Update - Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug 12, 13:11 PDT

Monitoring - Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug 12, 12:41 PDT

Identified - The issue causing failures with Phone Number configuration has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 11:55 PDT

Update - We continue to experience failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 10:05 PDT

Investigating - We are experiencing failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 09:10 PDT

Voice Caller ID Verification Failures

Resolved - This incident will be resolved as the issue is related to the Phone Number Configuration Failures status page.

Please follow this status post for further updates:

https://status.twilio.com/incidents/358nbbp7zs3l
Aug 12, 11:51 PDT

Update - We are continuing to experience failures with Voice Caller ID verification. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 12, 10:00 PDT

Investigating - We are experiencing failures with Voice Caller ID verification. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 12, 09:08 PDT

Malaysia SMS Carrier Maintenance - Red One

Completed - The scheduled maintenance has been completed.
Aug 12, 10:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:01 PDT

Scheduled -

The Red One network in Malaysia is conducting a planned maintenance from 12 August 2026 at 07:00 PDT until 12 August 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Red One Malaysia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 11, 12:48 PDT

Malaysia SMS Carrier Maintenance - Celcom

Completed - The scheduled maintenance has been completed.
Aug 12, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:00 PDT

Scheduled -

The Celcom network in Malaysia is conducting a planned maintenance from 12 August 2026 at 07:00 PDT until 12 August 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Celcom Malaysia handsets.

Aug 11, 06:26 PDT

Twilio Flex Affected

Resolved - Twilio Flex authentication was degraded for approximately 180 minutes (3 hours) between 11:27 AM and 2:27 PM Pacific Time on 08/11/2026. During this period of time, customers may have experienced failed or interrupted single sign-on (SSO) login attempts when authenticating into Flex. The issue has now been resolved.
Aug 12, 07:00 PDT

New Zealand Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 12, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:00 PDT

Scheduled - Our Voice carrier partner in New Zealand is conducting a planned maintenance from 12 August 2026 at 03:00 PDT until 12 August 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Jul 23, 01:11 PDT

User Authentication Identity Gateway API Failure Increase for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.
Aug 12, 01:00 PDT

Monitoring - We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 23:03 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 11, 20:48 PDT

Update - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 18:46 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 17:44 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:01 PDT

Scheduled -

The AT&T network in the United States is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 12 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

Aug 7, 16:24 PDT

Aug `11`, `2026`

Italy SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 11, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:00 PDT

Scheduled -

Our SMS carrier partner in Italy is conducting a planned maintenance from 11 August 2026 at 21:00 PDT until 11 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Italy handsets.

Aug 9, 23:08 PDT

Russia SMS Carrier Maintenance - MTS

Completed - The scheduled maintenance has been completed.
Aug 11, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 PDT

Scheduled -

The MTS network in Russia is conducting a planned maintenance from 11 August 2026 at 20:00 PDT until 11 August 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 11, 12:50 PDT

Kazakhstan SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 11, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 15:00 PDT

Scheduled -

The Tele2 network in Kazakhstan is conducting a planned maintenance from 11 August 2026 at 15:00 PDT until 11 August 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 11, 06:23 PDT

Phone Numbers Database Upgrade

Completed - The scheduled maintenance has been completed.
Aug 11, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:30 PDT

Scheduled - Twilio will conduct a planned maintenance to upgrade the Numbers Database for two hours on 11 August 2026 at 4:30 PM PDT until 6:30 PM PDT.

During this maintenance window, customers may experience intermittent issues with the following:

1. Phone Number Purchasing (US1): Requests to purchase long code numbers may fail intermittently. Affected requests will return an HTTP 400 status code and Error Code 21422 (Number not available).
2. Number Configuration (IE1/AU1): Configuration updates for phone numbers purchased or transferred during this maintenance window will fail. These requests will return an HTTP 404 status code.
Aug 10, 10:28 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 11, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:01 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 7, 16:05 PDT

Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in Europe

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in affected countries in Europe are operating normally.
Aug 11, 15:15 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 13:12 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 11, 09:16 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 07:10 PDT

Investigating - Twilio customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers to network subscribers in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 06:10 PDT

Bangladesh SMS Carrier Maintenance - Banglalink

Completed - The scheduled maintenance has been completed.
Aug 11, 15:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 11:00 PDT

Scheduled -

The Banglalink network in Bangladesh is conducting a planned maintenance from 11 August 2026 at 11:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Banglalink Bangladesh handsets.

Aug 9, 23:11 PDT

Russia SMS Carrier Maintenance - UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational

Completed - The scheduled maintenance has been completed.
Aug 11, 15:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:00 PDT

Scheduled -

The UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to UralTel/U-Tel/Ermak RMS, Win Mobile, Volna mobile and Personnal Communicational Russia handsets.

Aug 6, 03:45 PDT

Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Germany

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.
Aug 11, 14:43 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 11, 09:13 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telefonica network subscribers in Germany, and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 08:49 PDT

Update - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 06:43 PDT

Identified - Twilio customers may be experiencing voice call failures from a subset Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 05:41 PDT

Investigating - Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 05:24 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 11, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:02 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 11 August 2026 at 13:00 PDT until 11 August 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 6, 04:09 PDT

Voice Call Audio Quality Degradation From Network Subscribers to Twilio Colombia Landline Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to Twilio Colombia Landline Numbers are operating normally.
Aug 11, 14:20 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Colombia Landline Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 12:15 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 10, 23:35 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 10, 15:35 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 10, 11:34 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 09:34 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 08:28 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 10, 07:04 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 05:04 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia and the Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 04:03 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 9, 20:23 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 8, 20:20 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 7, 20:19 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 7, 04:19 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 6, 16:17 PDT

Update - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 14:14 PDT

Identified - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 13:12 PDT

Investigating - Twilio customers may be experiencing voice call audio quality degradation from network subscribers to Twilio Colombia Landline Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 13:09 PDT

SMS Delivery Delays From a Subset of Twilio Long Codes to Lebara France

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Lebara network subscribers in France is operating normally.
Aug 11, 12:34 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Lebara network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 10:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Lebara network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 09:31 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Lebara network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 08:31 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 07:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 11, 07:30 PDT

SMS Delivery Delays from Twilio to Claro Dominican Republic

Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in the Dominican Republic is operating normally.
Aug 11, 09:51 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 07:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 11, 06:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 11, 02:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 11, 00:26 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 23:26 PDT

United States Account Security Carrier Partner Maintenance - T-Mobile US

Completed - The scheduled maintenance has been completed.
Aug 11, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:19 PDT

Scheduled -

Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 10 August 2026 at 23:15 PDT until 11 August 2026 at 00:00 PDT.

Unfortunately, this was received on very short notice, and it did not include specific details on the potential service impact. Despite our proactive outreach efforts, we have been unable to obtain comprehensive impact details at this time. We therefore recommend treating the upcoming maintenance as potentially service impacting. We understand the importance of keeping you informed and will provide updates as soon as the relevant information becomes available.

Thank you for your continued trust in our services.
Aug 10, 23:16 PDT

Canada Account Security Service Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:59 PDT

Scheduled -

Our service partner is conducting an emergency maintenance from 10 August 2026 at 20:59 PDT until 11 August 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 10, 12:38 PDT

Aug `10`, `2026`

MMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States

Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
Aug 10, 22:35 PDT

Update - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 10, 21:44 PDT

Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 19:38 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 17:50 PDT

Identified - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 16:50 PDT

Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 16:45 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Aug 10, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 PDT

Scheduled -

The Sberbank Mobile network in Russia is conducting a planned maintenance from 10 August 2026 at 14:00 PDT until 10 August 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 10, 04:52 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 10, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 7, 16:05 PDT

SMS Delivery Delays and Failures from Twilio Phone Numbers to National Telecom and True Thailand

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand is operating normally.
Aug 10, 17:00 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 14:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 10, 12:55 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 11:55 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to National Telecom and True network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 11:45 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Aug 10, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:01 PDT

Scheduled -

The Tele2 network in Russia is conducting a planned maintenance from 10 August 2026 at 13:00 PDT until 10 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.

Jul 31, 08:37 PDT

Dialogflow Virtual Agent Degraded

Resolved - The issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents has been resolved and it is operating normally at this time.
Aug 10, 14:10 PDT

Monitoring - Latency, error rates for integrations using to bridge to Dialogflow CX agents are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Aug 10, 13:14 PDT

Update - We are still investigating issue. We will provide an update within two hours or sooner.
Aug 10, 11:59 PDT

Update - We are continuing to investigate this issue.
Aug 10, 11:01 PDT

Investigating - We are currently invetigating an issue observing elevated latency, error rates for integrations using to bridge to Dialogflow CX agents. We will provide updates in an hour or as soon as more information becomes avalible.
Aug 10, 10:59 PDT

400 Error on Plan Downgrades and Cancellations for Accounts with Dedicated IPs

Resolved - Our engineers have monitored the fix and confirmed the issue with plan downgrades and cancellations for accounts with dedicated IPs has been resolved. All services are now operating normally at this time.
Aug 10, 10:45 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers with a dedicated IP should now be able to successfully cancel or downgrade their plan without encountering a 400 error. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 10, 10:04 PDT

Identified - Our engineers have identified the issue (identified at 9:58 AM PDT) and are working toward a fix. Customers attempting to cancel or downgrade a SendGrid plan that has a dedicated IP are currently receiving a 400 error. If you need to downgrade or cancel, the current workaround is to reach out to Support to request an IP removal. We will provide another update in 1 hour or as soon as more information becomes available. Mail sending is not impacted, and any downgrades or cancellations currently in progress remain unaffected.
Aug 10, 09:21 PDT

Japan SMS Carrier Maintenance - NTT docomo

Completed - The scheduled maintenance has been completed.
Aug 10, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:00 PDT

Scheduled -

The NTT docomo network in Japan is conducting a planned maintenance from 10 August 2026 at 03:00 PDT until 10 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT docomo Japan handsets.

Aug 5, 20:17 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Aug 10, 00:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:00 PDT

Scheduled -

Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 August 2026 at 09:00 PDT until 10 August 2026 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Jul 31, 13:21 PDT

Aug `9`, `2026`

Republic of the Congo SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 17:00 PDT

Scheduled -

Our SMS carrier partner in the Republic of the Congo is conducting an emergency maintenance from 09 August 2026 at 17:00 PDT until 09 August 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Republic of the Congo handsets.

Aug 7, 16:09 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone

Completed - The scheduled maintenance has been completed.
Aug 9, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 11:00 PDT

Scheduled -

The Grameenphone network in Bangladesh is conducting a planned maintenance from 09 August 2026 at 11:00 PDT until 09 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

Aug 2, 18:30 PDT

United States SMS Carrier Maintenance - AT&T

Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 14:00 PDT

Scheduled -

The AT&T network in the United States is conducting an emergency maintenance from 07 August 2026 at 14:00 PDT until 09 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Aug 7, 07:12 PDT

Philippines SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 PDT

Scheduled -

Our SMS carrier partner in the Philippines is conducting a planned maintenance from 09 August 2026 at 12:00 PDT until 09 August 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.

Jul 30, 11:42 PDT

Voice Call Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio United States Phone Numbers are operating normally.
Aug 9, 13:18 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 13:17 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 11:02 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 08:56 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Landline Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 07:56 PDT

SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico are operating normally.
Aug 9, 12:59 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 9, 06:07 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 8, 14:06 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 06:01 PDT

Update - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 01:59 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 23:56 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 6, 23:50 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 3, 07:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 2, 23:31 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 2, 19:29 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 2, 17:26 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 2, 16:26 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
Jul 30, 12:46 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 30, 04:03 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Components: SMS, Latin America
Jul 29, 20:03 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 29, 16:00 PDT

Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 29, 14:00 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:59 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 29, 12:53 PDT

SMS Delivery Delays and Failures from Twilio Long Codes to Multiple Networks in South Africa

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to affected networks in South Africa is operating normally.
Aug 9, 09:45 PDT

Update - We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 08:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 06:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 06:51 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 23:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 19:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 17:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 16:39 PDT

SMS Delivery Delays and Failures from Twilio to Rakuten Japan

Resolved - The incident has been resolved and SMS delivery from Twilio to Rakuten network subscribers in Japan is operating normally.
Aug 9, 06:32 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 05:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:25 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:21 PDT

SMS Delivery Failures from Twilio to Airtel India

Resolved - The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
Aug 9, 06:08 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 9, 05:20 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:19 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 9, 03:09 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 02:07 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 9, 01:58 PDT

Aug `8`, `2026`

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Verizon United States

Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.
Aug 8, 21:00 PDT

Update - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 17:19 PDT

Monitoring - We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 15:18 PDT

Update - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 15:17 PDT

Identified - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 14:11 PDT

Investigating - Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 13:52 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Aug 8, 20:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:30 PDT

Scheduled -

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 08 August 2026 at 15:30 PDT until 08 August 2026 at 20:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Aug 7, 05:24 PDT

SMS Delivery Delays and Failures from Twilio to Multiple Networks in Portugal

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.
Aug 8, 13:45 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 12:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 8, 12:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 08:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 06:24 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 05:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 04:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 03:47 PDT

SMS Delivery Delays and Failures from Twilio Long Codes to Cellularone NE Arizona United States

Resolved - The incident has been resolved and SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States is operating normally.
Aug 8, 12:26 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 11:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 09:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 08:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 8, 07:35 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 05:29 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to Cellularone NE Arizona network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 04:29 PDT

SMS Delivery Receipt Delays from a Subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota Colombia

Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia are operating normally.
Aug 8, 10:12 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 8, 09:23 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Phone Numbers to Tigo and Empresa de Telecomunicaciones de Bogota network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 8, 09:15 PDT

Aug `7`, `2026`

Saudi Arabia SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 PDT

Scheduled -

Our SMS carrier partner in Saudi Arabia is conducting an emergency maintenance from 07 August 2026 at 18:00 PDT until 07 August 2026 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Saudi Arabia handsets.

Aug 6, 06:44 PDT

SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to Orange Guinea

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Senders and Long Codes to Orange network subscribers in Guinea is operating normally.
Aug 7, 15:12 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 13:26 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:25 PDT

Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:06 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 10:05 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 10:02 PDT

Voice Call Failures from Twilio Phone Numbers to Chile

Resolved - The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Chile are operating normally.
Aug 7, 15:06 PDT

Update - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 13:43 PDT

Monitoring - We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 11:42 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 7, 10:24 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 09:23 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 7, 09:17 PDT

On Call Engineers are Investigating

Resolved - We have fully investigated the Twilio MCP Docs issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Aug 7, 09:05 PDT

Investigating - Our monitoring systems have detected a potential issue with customers receiving errors when trying to access Twilio MCP Docs . Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Aug 7, 07:54 PDT

SMS Delivery Failures from Twilio to Robi/Axoata Bangladesh

Resolved - The incident has been resolved and SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh is operating normally.
Aug 7, 04:14 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 7, 01:42 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Robi/Axoata network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 23:39 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 6, 14:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 5, 22:43 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 5, 14:42 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 4 hours or as soon as more information becomes available.
Aug 5, 10:40 PDT

Update - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 5, 08:35 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 07:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt failures from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 5, 07:21 PDT

Elevated 500 Errors on Multiple Twilio APIs

Resolved - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
Aug 7, 04:01 PDT

Update - We are no longer seeing an increase in API failures on multiple Twilio APIs. This incident has been resolved.
Aug 4, 10:02 PDT

Investigating - As of 16:13 UTC, we're seeing an increase in API failures on multiple Twilio APIs. The failures have tapered down to pre-event levels at 16:20 UTC. We're still monitoring our services and finding the root cause for the elevated failures.

We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 4, 09:45 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Aug 7, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:30 PDT

Scheduled -

The T-Mobile network in the United States is conducting a planned maintenance from 06 August 2026 at 19:30 PDT until 07 August 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Aug 4, 13:07 PDT

Aug `6`, `2026`

United Kingdom SMS Carrier Maintenance - O2

Completed - The scheduled maintenance has been completed.
Aug 6, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 13:30 PDT

Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 03 August 2026 at 13:30 PDT until 06 August 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O2 United Kingdom handsets.
Jul 24, 04:08 PDT

Multiple Destination SMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 PDT

Scheduled -

Our SMS carrier partner in Germany, Mexico, the United Kingdom and Spain is conducting a planned maintenance from 06 August 2026 at 15:00 PDT until 06 August 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2, Spusu, Group 3G UMTS, Telcel and Telefonica Germany, Mexico, United Kingdom and Spain handsets.

Jul 30, 14:21 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 6, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 13:01 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 13:00 PDT until 06 August 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 3, 14:28 PDT

Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Resolved - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.
Aug 6, 16:59 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 5, 17:27 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Aug 4, 17:17 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jul 18, 00:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jul 17, 16:34 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jul 17, 12:33 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 10:28 PDT

Identified - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 09:26 PDT

Update - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jul 17, 09:01 PDT

Investigating - Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 17, 08:54 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Aug 6, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 10:00 PDT

Scheduled -

The MegaFon network in Russia is conducting a planned maintenance from 06 August 2026 at 10:00 PDT until 06 August 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Aug 4, 16:29 PDT

SMS Delivery Delays from Twilio to Tigo Honduras

Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
Aug 6, 13:38 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 10:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 08:34 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 07:34 PDT

Japan SMS Carrier Maintenance - Rakuten

Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:00 PDT

Scheduled - The Rakuten network in Japan is conducting a planned maintenance from 06 August 2026 at 06:00 PDT until 06 August 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Rakuten Japan handsets.
Jul 23, 22:02 PDT

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
Aug 6, 12:30 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 10:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 10:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 09:52 PDT

User Authentication Identity SNA Missing Redirects for Three in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
Aug 6, 08:08 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Aug 6, 08:08 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 6, 07:58 PDT

Related

Scheduled Maintenance

Twilio Interconnect Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 15, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 15, 2026 14:00-21:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 16, 2026 12:00-14:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug 16, 2026 14:30-21:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Aug 16, 2026 19:00 - Aug 17, 2026 05:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 17, 2026 13:00-17:00 PDT

France Account Security Carrier Partner Maintenance - Orange Aug 17, 2026 22:30 - Aug 18, 2026 02:30 PDT

United States SMS Carrier Partner Maintenance Aug 17, 2026 23:00 - Aug 18, 2026 03:00 PDT

Canada Account Security Service Partner Maintenance Aug 17, 2026 23:00 - Aug 18, 2026 03:00 PDT

Indonesia SMS Carrier Maintenance - XL Axiata Aug 18, 2026 10:00-13:00 PDT

Russia SMS Carrier Maintenance - MegaFon Aug 18, 2026 13:00 - Aug 20, 2026 17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 19, 2026 13:00-17:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Aug 19, 2026 15:00-16:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 19, 2026 20:00 - Aug 20, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Aug 20, 2026 01:00-03:30 PDT

Twilio Messaging Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 21, 2026 14:00-21:00 PDT

Twilio Interconnect Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Authentication Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Voice Maintenance Aug 22, 2026 14:00-21:00 PDT

Twilio Messaging Maintenance Aug 22, 2026 14:00-21:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 23, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 24, 2026 13:00-17:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 25, 2026 06:00-13:00 PDT

Japan SMS Carrier Maintenance - Rakuten Aug 26, 2026 06:00-13:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 26, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Aug 26, 2026 20:00 - Aug 27, 2026 00:00 PDT

United States MMS Carrier Partner Maintenance Aug 27, 2026 01:00-03:30 PDT

New Zealand Voice Carrier Partner Maintenance Aug 27, 2026 03:00-05:00 PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug 30, 2026 12:00-14:00 PDT

Russia SMS Carrier Maintenance - Tele2 Aug 31, 2026 13:00-17:00 PDT

United States SMS and MMS Carrier Partner Maintenance Sep 1, 2026 02:00-03:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 2, 2026 20:00 - Sep 3, 2026 00:00 PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep 4, 2026 08:00-11:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 9, 2026 20:00 - Sep 10, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 16, 2026 20:00 - Sep 17, 2026 00:00 PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep 18, 2026 08:00-11:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 23, 2026 20:00 - Sep 24, 2026 00:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 30, 2026 20:00 - Oct 1, 2026 00:00 PDT

Interconnection Infrastructure Upgrade (IE1) Oct 16, 2026 14:00-22:00 PDT

Past Incidents

Aug 15, 2026

Aug 14, 2026

Aug 13, 2026

Aug 12, 2026

Aug 11, 2026

Aug 10, 2026

Aug 9, 2026

Aug 8, 2026

Aug 7, 2026

Aug 6, 2026

Aug 5, 2026

Aug 4, 2026

Aug 3, 2026

Aug 2, 2026

Aug 1, 2026

Twilio Interconnect Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `15`, `2026` `14:00`-`21:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `16`, `2026` `12:00`-`14:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - EE Aug `16`, `2026` `14:30`-`21:00` PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Aug `16`, `2026` `19:00` - Aug `17`, `2026` `05:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `17`, `2026` `13:00`-`17:00` PDT

France Account Security Carrier Partner Maintenance - Orange Aug `17`, `2026` `22:30` - Aug `18`, `2026` `02:30` PDT

United States SMS Carrier Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Canada Account Security Service Partner Maintenance Aug `17`, `2026` `23:00` - Aug `18`, `2026` `03:00` PDT

Indonesia SMS Carrier Maintenance - XL Axiata Aug `18`, `2026` `10:00`-`13:00` PDT

Russia SMS Carrier Maintenance - MegaFon Aug `18`, `2026` `13:00` - Aug `20`, `2026` `17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `19`, `2026` `13:00`-`17:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Aug `19`, `2026` `15:00`-`16:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `19`, `2026` `20:00` - Aug `20`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Aug `20`, `2026` `01:00`-`03:30` PDT

Twilio Messaging Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `21`, `2026` `14:00`-`21:00` PDT

Twilio Interconnect Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Authentication Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Voice Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Twilio Messaging Maintenance Aug `22`, `2026` `14:00`-`21:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `23`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `24`, `2026` `13:00`-`17:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `25`, `2026` `06:00`-`13:00` PDT

Japan SMS Carrier Maintenance - Rakuten Aug `26`, `2026` `06:00`-`13:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `26`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Aug `26`, `2026` `20:00` - Aug `27`, `2026` `00:00` PDT

United States MMS Carrier Partner Maintenance Aug `27`, `2026` `01:00`-`03:30` PDT

New Zealand Voice Carrier Partner Maintenance Aug `27`, `2026` `03:00`-`05:00` PDT

Philippines SMS Carrier Maintenance - Globe Telecom Aug `30`, `2026` `12:00`-`14:00` PDT

Russia SMS Carrier Maintenance - Tele2 Aug `31`, `2026` `13:00`-`17:00` PDT

United States SMS and MMS Carrier Partner Maintenance Sep `1`, `2026` `02:00`-`03:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `2`, `2026` `20:00` - Sep `3`, `2026` `00:00` PDT

Interconnection Infrastructure Upgrade (SG1 – Edge2 Switch) Sep `4`, `2026` `08:00`-`11:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `9`, `2026` `20:00` - Sep `10`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `16`, `2026` `20:00` - Sep `17`, `2026` `00:00` PDT

Interconnection Infrastructure Upgrade (SG1 – Phase 2) Sep `18`, `2026` `08:00`-`11:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `23`, `2026` `20:00` - Sep `24`, `2026` `00:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Sep `30`, `2026` `20:00` - Oct `1`, `2026` `00:00` PDT

Interconnection Infrastructure Upgrade (IE1) Oct `16`, `2026` `14:00`-`22:00` PDT

Aug `15`, `2026`

Aug `14`, `2026`

Aug `13`, `2026`

Aug `12`, `2026`

Aug `11`, `2026`

Aug `10`, `2026`

Aug `9`, `2026`

Aug `8`, `2026`

Aug `7`, `2026`

Aug `6`, `2026`

Aug `5`, `2026`

Aug `4`, `2026`

Aug `3`, `2026`

Aug `2`, `2026`

Aug `1`, `2026`