SMS Delivery Delays and Failures Between Twilio Phone Numbers and AT&T in Mexico
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 16, 2026 - 22:46 PDT
Update - Twilio customers may be experiencing SMS delivery failures and delays between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 15, 2026 - 22:45 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 15, 2026 - 06:44 PDT
Update - Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 14, 2026 - 22:37 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 14, 2026 - 18:34 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 2026 - 16:34 PDT
Update - Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 2026 - 15:33 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 2026 - 15:01 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 2026 - 13:58 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 2026 - 13:50 PDT
SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 16, 2026 - 21:00 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 15, 2026 - 21:00 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 14, 2026 - 20:59 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 13, 2026 - 20:59 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 12, 2026 - 20:59 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 11, 2026 - 20:52 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 10, 2026 - 20:50 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 09, 2026 - 20:50 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 08, 2026 - 20:44 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 07, 2026 - 20:44 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 06, 2026 - 20:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 05, 2026 - 20:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 05, 2026 - 04:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 04, 2026 - 20:42 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 04, 2026 - 16:41 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 04, 2026 - 14:41 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 04, 2026 - 13:40 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 04, 2026 - 13:40 PDT
Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED
Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 16, 2026 - 16:45 PDT
Update - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
May 15, 2026 - 16:45 PDT
Update - We are continuing to investigate an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 15, 2026 - 14:51 PDT
Identified - Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 15, 2026 - 13:51 PDT
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2026 - 13:00 PDT
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 13 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



13 May 2026 at 13:00 PDT until 13 May 2026 at 17:00 PDT

18 May 2026 at 13:00 PDT until 18 May 2026 at 17:00 PDT

20 May 2026 at 13:00 PDT until 20 May 2026 at 17:00 PDT

25 May 2026 at 13:00 PDT until 25 May 2026 at 17:00 PDT

27 May 2026 at 13:00 PDT until 27 May 2026 at 17:00 PDT
May 13, 2026 13:00 - May 27, 2026 17:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
99.99 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
90 days ago
100.0 % uptime
Today
RCS Messaging Operational
90 days ago
100.0 % uptime
Today
Programmable Messaging API Operational
90 days ago
99.98 % uptime
Today
Intelligent Alerts Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE US1 Operational
90 days ago
100.0 % uptime
Today
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
90 days ago
100.0 % uptime
Today
Intelligence US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
90 days ago
100.0 % uptime
Today
Voice REST API US1 Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE AU1 Operational
90 days ago
100.0 % uptime
Today
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
90 days ago
100.0 % uptime
Today
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
90 days ago
100.0 % uptime
Today
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
90 days ago
100.0 % uptime
Today
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
CONVERSATIONS Operational
Conversation Orchestrator Operational
Conversation Intelligence Operational
Conversation Memory Operational
Enterprise Knowledge Operational
TWILIO EMAIL Operational
Mailsend: Comms API Operational
Logs Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
90 days ago
100.0 % uptime
Today
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
90 days ago
100.0 % uptime
Today
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Degraded Performance
Billing Operational
Customer Support Center Operational
Other Degraded Performance
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Degraded Performance
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Operational
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Operational
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Degraded Performance
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Philippines SMS Carrier Maintenance - Globe Telecom May 17, 2026 12:00-14:00 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 17 May 2026 at 12:00 PDT until 17 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on May 11, 2026 - 05:00 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May 17, 2026 20:00 - May 18, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 17 May 2026 at 20:00 PDT until 18 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Posted on May 14, 2026 - 13:52 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile May 18, 2026 07:00-16:00 PDT

The SoftBank Mobile network in Japan is conducting a planned maintenance from 18 May 2026 at 07:00 PDT until 18 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.
Posted on Apr 30, 2026 - 02:07 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE May 18, 2026 08:00 - May 19, 2026 01:00 PDT

Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 May 2026 at 08:00 PDT until 19 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on May 08, 2026 - 06:53 PDT

Philippines SMS Carrier Maintenance - Globe Telecom May 18, 2026 09:00-09:30 PDT

The Globe Telecom network in the Philippines is conducting a planned maintenance from 18 May 2026 at 09:00 PDT until 18 May 2026 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
Posted on May 12, 2026 - 02:43 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three May 18, 2026 14:00-19:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 18 May 2026 at 14:00 PDT until 18 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on May 13, 2026 - 07:25 PDT

Russia SMS Carrier Maintenance - MTT May 18, 2026 14:00-17:00 PDT

The MTT network in Russia is conducting a planned maintenance from 18 May 2026 at 14:00 PDT until 18 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on May 13, 2026 - 00:38 PDT

South Africa SMS Carrier Maintenance - MTN May 18, 2026 15:00-19:00 PDT

The MTN network in South Africa is conducting a planned maintenance from 18 May 2026 at 15:00 PDT until 18 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTN South Africa handsets.
Posted on May 08, 2026 - 23:36 PDT

France SMS Carrier Maintenance - Bouygues Telecom May 18, 2026 16:00-23:00 PDT

The Bouygues Telecom network in France is conducting a planned maintenance from 18 May 2026 at 16:00 PDT until 18 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bouygues Telecom France handsets.
Posted on May 03, 2026 - 22:29 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile May 18, 2026 20:00 - May 19, 2026 04:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 18 May 2026 at 20:00 PDT until 19 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Posted on May 15, 2026 - 13:10 PDT

United States MMS Carrier Partner Maintenance May 18, 2026 21:00 - May 19, 2026 01:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 18 May 2026 at 21:00 PDT until 19 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on May 11, 2026 - 20:48 PDT

Twilio Voice Maintenance May 19, 2026 00:00-01:30 PDT

Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:26 PDT

Twilio Interconnect Maintenance May 19, 2026 00:00-01:30 PDT

Twilio will conduct planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 1:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:31 PDT

Twilio Messaging Maintenance May 19, 2026 00:00-01:30 PDT

Twilio will conduct a planned maintenance on the San Jose Twilio edge location from 19 May 2026 at 00:00 PDT until 19 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 16, 2026 - 18:30 PDT

US SMS Carrier Maintenance - Small US Carriers May 19, 2026 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 19 May 2026 at 02:00 PDT until 19 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on May 08, 2026 - 16:07 PDT

Russia SMS Carrier Maintenance - Beeline May 19, 2026 10:00-13:00 PDT

The Beeline network in Russia is conducting a planned maintenance from 19 May 2026 at 10:00 PDT until 19 May 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on May 14, 2026 - 03:32 PDT

Russia SMS Carrier Maintenance - Beeline May 19, 2026 14:00-18:00 PDT

The Beeline network in Russia is conducting a planned maintenance from 19 May 2026 at 14:00 PDT until 19 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on May 08, 2026 - 00:07 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three May 19, 2026 21:00-23:00 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 19 May 2026 at 21:00 PDT until 19 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on May 12, 2026 - 11:01 PDT

Italy SMS Carrier Maintenance - Vodafone May 20, 2026 14:00-17:00 PDT

The Vodafone network in Italy is conducting a planned maintenance from 20 May 2026 at 14:00 PDT until 20 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Italy handsets.
Posted on May 15, 2026 - 03:56 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three May 20, 2026 14:30-17:15 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 17:15 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on May 14, 2026 - 12:06 PDT

France SMS Carrier Partner Maintenance May 20, 2026 14:30-16:00 PDT

Our SMS carrier partner in France is conducting a planned maintenance from 20 May 2026 at 14:30 PDT until 20 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange France handsets via France long codes.
Posted on May 11, 2026 - 16:25 PDT

United States and Canada Twilio SMS Maintenance May 20, 2026 20:00 - May 21, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 20 May 2026 at 20:00 PDT until 21 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

Twilio Voice Maintenance May 21, 2026 00:00-01:30 PDT

Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:06 PDT

Twilio Interconnect Maintenance May 21, 2026 00:00-01:30 PDT

Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:15 PDT

Twilio Authentication Maintenance May 21, 2026 00:00-01:30 PDT

Twilio will conduct planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:17 PDT

Twilio Messaging Maintenance May 21, 2026 00:00-01:30 PDT

Twilio will conduct a planned maintenance on the Ashburn Twilio edge location from 21 May 2026 at 00:00 PDT until 21 May 2026 at 01:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 20, 2026 - 17:09 PDT

Germany SMS Carrier Partner Maintenance May 21, 2026 15:00-19:00 PDT

Our SMS carrier partner in Germany is conducting a planned maintenance from 21 May 2026 at 15:00 PDT until 21 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via Germany long codes and short codes.
Posted on May 01, 2026 - 12:53 PDT

Japan SMS Carrier Maintenance - SoftBank Mobile May 25, 2026 07:00-16:00 PDT

The SoftBank Mobile network in Japan is conducting a planned maintenance from 25 May 2026 at 07:00 PDT until 25 May 2026 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SoftBank Mobile Japan handsets.
Posted on May 15, 2026 - 08:05 PDT

Twilio Voice Maintenance May 25, 2026 13:00-14:30 PDT

Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 16:52 PDT

Twilio Interconnect Maintenance May 25, 2026 13:00-14:30 PDT

Twilio will conduct planned maintenance on the Germany Twilio network from 25 May 2026 at 13:00 PDT until 25 May 2026 at 14:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 16:58 PDT

Italy SMS Carrier Maintenance - Vodafone May 26, 2026 14:00-17:00 PDT

The Vodafone network in Italy is conducting a planned maintenance from 26 May 2026 at 14:00 PDT until 26 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Italy handsets.
Posted on May 15, 2026 - 03:56 PDT

Japan SMS Carrier Maintenance - NTT docomo May 27, 2026 05:00-06:00 PDT

The NTT docomo network in Japan is conducting a planned maintenance from 27 May 2026 at 05:00 PDT until 27 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to NTT docomo Japan handsets.
Posted on May 13, 2026 - 04:58 PDT

Twilio Voice Maintenance May 27, 2026 06:00-07:30 PDT

Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 17:05 PDT

Twilio Interconnect Maintenance May 27, 2026 06:00-07:30 PDT

Twilio will conduct planned maintenance on the Japan Twilio edge location from 27 May 2026 at 6:00 PDT until 27 May 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Apr 23, 2026 - 17:07 PDT

United States and Canada Twilio SMS Maintenance May 27, 2026 20:00 - May 28, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Apr 14, 2026 - 00:13 PDT

United States and Canada Twilio SMS and MMS Maintenance Jun 3, 2026 20:00 - Jun 4, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 03 June 2026 at 20:00 PDT until 04 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on May 01, 2026 - 00:51 PDT

Russia SMS Carrier Maintenance - Volna mobile, Win Mobile and Personnal Communicational Jun 5, 2026 12:00-17:00 PDT

The Volna mobile, Win Mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 05 June 2026 at 12:00 PDT until 05 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Volna mobile, Win Mobile and Personnal Communicational Russia handsets.
Posted on Apr 30, 2026 - 14:59 PDT

Peru SMS Carrier Partner Maintenance Jun 9, 2026 20:30-21:30 PDT

Our SMS carrier partner in Peru is conducting a planned maintenance from 09 June 2026 at 20:30 PDT until 09 June 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Peru handsets via subset of Peru short codes.
Posted on May 05, 2026 - 11:42 PDT

United States and Canada Twilio SMS and MMS Maintenance Jun 10, 2026 20:00 - Jun 11, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 10 June 2026 at 20:00 PDT until 11 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on May 01, 2026 - 00:52 PDT

Twilio Voice Maintenance Jun 15, 2026 07:00-08:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 15, 2026 - 11:01 PDT
Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
May 15, 2026 - 11:00 PDT

Twilio Interconnect Maintenance Jun 15, 2026 07:00-08:30 PDT

Twilio will conduct planned maintenance on the Singapore Twilio network from 15 Jun 2026 at 7:00 PDT until 15 Jun 2026 at 8:30 PDT During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on May 15, 2026 - 11:31 PDT

United States and Canada Twilio SMS and MMS Maintenance Jun 17, 2026 20:00 - Jun 18, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 17 June 2026 at 20:00 PDT until 18 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on May 01, 2026 - 00:52 PDT

United States and Canada Twilio SMS and MMS Maintenance Jun 24, 2026 20:00 - Jun 25, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on May 01, 2026 - 00:52 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
May 17, 2026

No incidents reported today.

May 16, 2026
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 16, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:20 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 16 May 2026 at 13:20 PDT until 16 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
May 15, 05:19 PDT
Russia SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
May 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:00 PDT
Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 16 May 2026 at 14:00 PDT until 16 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
May 12, 05:04 PDT
Voice Call Failures from Network Subscribers to a Subset of Twilio El Salvador Phone Numbers
Resolved - The incident has been resolved and voice calls from network subscribers to a subset of Twilio El Salvador Phone Numbers are operating normally.
May 16, 18:05 PDT
Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 16:01 PDT
Update - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 14:56 PDT
Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 13:56 PDT
Identified - Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 13:55 PDT
SMS Delivery Delays from Twilio to Zain Jordan
Resolved - The incident has been resolved and SMS delivery from Twilio to Zain network subscribers in Jordan is operating normally.
May 16, 17:58 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Zain network subscribers in Jordan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 16:03 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 15:28 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Zain network subscribers in Jordan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 14:28 PDT
SMS Delivery Delays From a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on affected networks in Colombia is operating normally.
May 16, 17:55 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 15:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 16, 14:24 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 12:24 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 11:24 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 10:11 PDT
User Authentication Identity Gateway API High Latency in Multiple Countries
Resolved - The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
May 16, 06:57 PDT
Update - We have observed a recovery in User Authentication Identity Gateway API high latency in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 16, 06:55 PDT
Monitoring - We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 16, 04:45 PDT
Identified - Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 04:04 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 16, 03:51 PDT
May 15, 2026
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 15, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:40 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 15 May 2026 at 14:40 PDT until 15 May 2026 at 21:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 15, 03:02 PDT
SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy
Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.
May 15, 19:03 PDT
Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 15, 14:59 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 12:58 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 15, 11:04 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 09:03 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 08:03 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 07:37 PDT
SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand
Resolved - The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Thailand is operating normally.
May 15, 15:17 PDT
Update - We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
May 15, 14:03 PDT
Update - We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 15, 10:03 PDT
Monitoring - We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 08:02 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 15, 05:04 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 02:55 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 15, 01:54 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 00:20 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 23:20 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 14 May 2026 at 23:00 PDT until 15 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes.
May 13, 00:44 PDT
SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam
Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Brunei Darussalam is operating normally.
May 15, 01:40 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 15, 00:15 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 14, 20:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 14, 16:55 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 14:49 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 13:47 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 14, 11:11 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 09:10 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 08:10 PDT
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 21:00 PDT
Scheduled - Our service partner is conducting a planned maintenance from 14 May 2026 at 21:00 PDT until 15 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
May 7, 14:03 PDT
SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to affected networks in the United States is operating normally.
May 15, 00:04 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 22:11 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 21:09 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 20:54 PDT
May 14, 2026
Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to United States
Resolved - The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
May 14, 22:43 PDT
Monitoring - We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 20:36 PDT
Identified - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 20:25 PDT
Investigating - Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 20:01 PDT
Egypt SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 14, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 PDT
Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
May 12, 02:42 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 14, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 14, 06:29 PDT
Egypt SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 14, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:01 PDT
Scheduled - The Vodafone network in Egypt is conducting a planned maintenance from 14 May 2026 at 15:00 PDT until 14 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.
May 12, 05:05 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
May 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 13:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 14 May 2026 at 13:00 PDT until 14 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 8, 13:23 PDT
Twilio Messaging Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 15:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:02 PDT
Scheduled - Twilio will conduct a planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 14, 13:57 PDT
Twilio Authentication Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 15:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:01 PDT
Scheduled - Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 14, 11:00 PDT
Twilio Interconnect Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 15:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:03 PDT
Scheduled - Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 14, 09:59 PDT
Twilio Voice Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 15:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 PDT
Scheduled - Twilio will conduct planned maintenance on the Ireland Twilio network from 14 May 2026 at 14:00 PDT until 14 May 2026 at 15:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 14, 10:18 PDT
SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico
Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico is operating normally.
May 14, 14:16 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to AT&T network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 14:16 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 14:10 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to AT&T network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 14:07 PDT
Conversation Intelligence (Classic) is Unavailable in the new Console
Resolved - The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
May 14, 04:52 PDT
Update - We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
May 14, 04:48 PDT
Monitoring - We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
May 14, 04:17 PDT
Update - We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.
May 14, 02:18 PDT
Investigating - We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
May 14, 01:25 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 May 2026 at 21:00 PDT until 14 May 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States long codes.
May 12, 12:57 PDT
SMS Delivery Delays from a Subset of Twilio to SCO Mobile Pakistan
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio to SCO Mobile network subscribers in Pakistan is operating normally.
May 14, 01:03 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 23:15 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 22:42 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 21:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to SCO Mobile network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 21:40 PDT
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:01 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 13 May 2026 at 21:00 PDT until 14 May 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 13, 15:00 PDT
United States and Canada Twilio SMS Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 PDT
Scheduled - Twilio is conducting a planned maintenance from 13 May 2026 at 20:00 PDT until 14 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Apr 14, 00:12 PDT
May 13, 2026
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
May 13, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:01 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 13 May 2026 at 19:00 PDT until 13 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
May 7, 06:48 PDT
United Kingdom SMS Carrier Maintenance - O2
Completed - The scheduled maintenance has been completed.
May 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:57 PDT
Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 13 May 2026 at 14:46 PDT until 13 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 13, 14:55 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
May 13, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 12:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 13 May 2026 at 12:00 PDT until 13 May 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 8, 07:12 PDT
Kazakhstan SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
May 13, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 PDT
Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 13 May 2026 at 15:00 PDT until 13 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 13, 07:25 PDT
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
Resolved - The incident has been resolved and SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde is operating normally.
May 13, 16:21 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde and are monitoring service stability. Other affected countries across Europe have now recovered and returned to normal operations. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 14:16 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.
May 13, 09:19 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
May 12, 09:17 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
May 11, 16:40 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 11, 09:16 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 10, 09:14 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
May 9, 09:12 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.
May 8, 09:08 PDT
Update - Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and
 Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal
 operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within
16 hours, or sooner if additional information becomes available.
May 7, 17:03 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 7, 08:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 04:58 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 02:58 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 01:52 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 01:07 PDT
Twilio Accounts May Not Be Able to Capture Speech Using <gather>
Resolved - We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.
May 13, 15:10 PDT
Investigating - We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 13, 14:25 PDT
Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T-Mobile in United States
Resolved - The incident has been resolved and voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States are operating normally.
May 13, 14:11 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
May 13, 00:00 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
May 12, 16:00 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 11:59 PDT
Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 09:58 PDT
Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 08:58 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio United States Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
May 12, 06:55 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
May 11, 22:55 PDT
Update - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 18:49 PDT
Monitoring - We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 16:43 PDT
Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 11, 16:31 PDT
Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 12:31 PDT
Update - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 10:30 PDT
Identified - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 09:27 PDT
Investigating - Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 09:04 PDT
Malaysia SMS Carrier Maintenance - Tune Talk
Completed - The scheduled maintenance has been completed.
May 13, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 PDT
Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 13 May 2026 at 09:00 PDT until 13 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
Apr 27, 07:45 PDT
Russia SMS Carrier Maintenance - Gazprombank Mobile
Completed - The scheduled maintenance has been completed.
May 13, 13:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:01 PDT
Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 13 May 2026 at 13:00 PDT until 13 May 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
May 12, 11:07 PDT
Issues Retrieving Transcripts
Resolved - Issue Retrieving Transcripts has been resolved and is operating normally at this time.
May 13, 09:43 PDT
Monitoring - Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 13, 09:10 PDT
Investigating - Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
May 13, 08:54 PDT
Twilio Interconnect Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 08:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 PDT
Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 10, 13:19 PDT
Twilio Voice Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:01 PDT
Scheduled - Twilio will conduct planned maintenance on the Singapore Twilio network from 13 May 2026 at 7:00 PDT until 13 May 2026 at 8:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 10, 13:11 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
May 13, 07:40 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 07:39 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 06:53 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 06:36 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 06:27 PDT
SMS Delivery Delays from Twilio to Tigo Honduras
Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.
May 13, 06:02 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 13, 04:18 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 13, 03:15 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:01 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 12 May 2026 at 20:00 PDT until 13 May 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
May 11, 07:30 PDT
Customer Low Balance Notification and Automatic Recharge of Balance Is Not Working
Resolved - The issue affecting low balance notifications and the automatic balance recharge feature has been resolved and is operating normally at this time.
May 13, 04:23 PDT
Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 8 hours or as soon as more information becomes available.
May 13, 01:54 PDT
Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
May 12, 21:54 PDT
Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
May 12, 18:03 PDT
Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
May 12, 16:02 PDT
Update - Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
May 12, 14:01 PDT
Monitoring - Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
May 12, 12:05 PDT
Identified - Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
May 12, 11:24 PDT
Update - We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
May 12, 11:05 PDT
Update - Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
May 12, 10:29 PDT
Investigating - Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
May 12, 10:09 PDT
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 12 May 2026 at 20:00 PDT until 13 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via United States long codes, long codes and short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 12, 05:55 PDT
May 12, 2026
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
May 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 May 2026 at 19:00 PDT until 12 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
May 5, 12:04 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
May 12, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:30 PDT
Scheduled - Our carrier partner Three United Kingdom is conducting an emergency maintenance from 12 May 2026 at 21:30 PDT until 12 May 2026 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
May 8, 08:19 PDT
United Kingdom SMS Carrier Maintenance - O2
Completed - The scheduled maintenance has been completed.
May 12, 22:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:30 PDT
Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 12 May 2026 at 14:30 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 12, 12:55 PDT
El Salvador SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 22:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:01 PDT
Scheduled - Our SMS carrier partner in El Salvador is conducting a planned maintenance from 12 May 2026 at 21:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to El Salvador handsets.
May 11, 16:06 PDT
United Kingdom SMS Carrier Maintenance - Virgin
Completed - The scheduled maintenance has been completed.
May 12, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:31 PDT
Scheduled - The Virgin network in the United Kingdom is conducting a planned maintenance from 12 May 2026 at 14:30 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Virgin United Kingdom handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
May 12, 11:07 PDT
South Sudan SMS Carrier Maintenance - MTN
Completed - The scheduled maintenance has been completed.
May 12, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:01 PDT
Scheduled - The MTN network in South Sudan is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
May 8, 01:44 PDT
South Sudan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:00 PDT
Scheduled - Our SMS carrier partner in South Sudan is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN South Sudan handsets.
May 7, 14:04 PDT
Germany SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 12, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:02 PDT
Scheduled - The Vodafone network in Germany is conducting a planned maintenance from 12 May 2026 at 16:00 PDT until 12 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Germany handsets.
May 11, 05:01 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
May 12, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:15 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 12 May 2026 at 13:15 PDT until 12 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
May 11, 05:02 PDT
Messages delayed on RCS and WhatsApp
Resolved - The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.
May 12, 20:36 PDT
Update - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 12, 19:55 PDT
Update - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 12, 19:02 PDT
Investigating - We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 12, 18:57 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
May 12, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:02 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 12 May 2026 at 13:00 PDT until 12 May 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
May 8, 00:08 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
May 12, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 12 May 2026 at 13:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
May 8, 13:09 PDT
France SMS Carrier Maintenance - LEGOS
Completed - The scheduled maintenance has been completed.
May 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 PDT
Scheduled - The LEGOS network in France is conducting a planned maintenance from 12 May 2026 at 14:00 PDT until 12 May 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
Apr 23, 06:32 PDT
SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.
May 12, 16:16 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 14:20 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 12:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 10:31 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 09:30 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 09:24 PDT
Malaysia SMS Carrier Maintenance - Tune Talk
Completed - The scheduled maintenance has been completed.
May 12, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 PDT
Scheduled - The Tune Talk network in Malaysia is conducting a planned maintenance from 12 May 2026 at 09:00 PDT until 12 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.
May 6, 14:28 PDT
Twilio Docs & Code Exchange - Maintenance
Completed - The maintenance window for Twilio Docs & Code Exchange scheduled between 9:00 am and 11:00 am Pacific Time on 05/13/2026 has been cancelled. There won't be any expected degradation during this time.
May 12, 10:56 PDT
Scheduled - We’re conducting a planned maintenance in all regions between 9:00 am and 11:00 am  Pacific Time on 05/13/2026. During the maintenance window, customers will experience docs and code-exchange user site degradation. These will still be usable.
May 7, 14:46 PDT
United Kingdom SMS Carrier Maintenance - Three
Completed - The scheduled maintenance has been completed.
May 12, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 PDT
Scheduled - The Three network in the United Kingdom is conducting an emergency maintenance from 11 May 2026 at 14:00 PDT until 12 May 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
May 8, 23:35 PDT
SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
Resolved - We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
May 12, 07:58 PDT
Monitoring - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 12, 07:50 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 03:49 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 01:43 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 00:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Toll-Free Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 00:03 PDT
SMS Delivery Delays and Failures from Twilio to Djibouti Telecom (Evatis), Djibouti
Resolved - The incident has been resolved and SMS delivery from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti is operating normally.
May 12, 07:47 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Djibouti Telecom network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 06:20 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 12, 02:44 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 00:39 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 23:38 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 11, 19:07 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 14:59 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 12:58 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 11:58 PDT
Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers
Resolved - The incident has been resolved and voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers are operating normally.
May 12, 07:33 PDT
Monitoring - We have observed a recovery in voice calls from network subscribers in Peru to a subset of Twilio Peru Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 12, 06:16 PDT
Investigating - Twilio customers may be experiencing voice call failures from network subscribers in Peru to a subset of Twilio Peru Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 12, 05:49 PDT
Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods
Resolved - Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.
May 12, 06:41 PDT
United States MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 11 May 2026 at 20:00 PDT until 12 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 7, 19:41 PDT
DLR Degradation for a Subset of SMPP API Customers.
Resolved - A small set of SMPP API Customers were affected by issues with DLR deliveries between 2026-05-07 23:53 UTC and 2026-05-11 13:46 UTC. During this time some DLRs may not have been delivered to the end customer. All systems are fully operational
May 12, 02:32 PDT
SMS Delivery Delays from Twilio to Vodafone Germany
Resolved - The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Germany is operating normally.
May 12, 00:00 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 21:57 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 20:30 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 19:29 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 19:25 PDT
Outage on messaging insights
Resolved - Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.
May 12, 00:00 PDT
United States Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:00 PDT
Scheduled - Our service partner is conducting a planned maintenance from 11 May 2026 at 19:00 PDT until 12 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
May 4, 15:50 PDT
May 11, 2026
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to U Mobile Malaysia
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia is operating normally.
May 11, 23:36 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 22:19 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 20:18 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 11, 17:31 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 13:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 11:30 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 10:30 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to U Mobile network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 10:22 PDT
France SMS Carrier Maintenance - Bouygues Telecom
Completed - The scheduled maintenance has been completed.
May 11, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 16:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 11 May 2026 at 16:00 PDT until 11 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bouygues Telecom France handsets.
May 3, 22:28 PDT
Germany SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:30 PDT
Scheduled - Our SMS carrier partner in Germany is conducting a planned maintenance from 11 May 2026 at 15:30 PDT until 11 May 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Germany handsets via Germany long codes and short codes.
May 5, 08:48 PDT
United Kingdom SMS Carrier Maintenance - O2
Completed - The scheduled maintenance has been completed.
May 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:30 PDT
Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 11 May 2026 at 14:30 PDT until 11 May 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
May 1, 08:34 PDT
SMS Delivery Delays from Twilio to Tigo Bolivia
Resolved - The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.
May 11, 21:13 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 17:39 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 15:38 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 14:39 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 12:38 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 11:38 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 11:11 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
May 11, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:31 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 11 May 2026 at 14:30 PDT until 11 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
May 5, 06:57 PDT
SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States is operating normally.
May 11, 18:04 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 15:53 PDT
Update - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 12:23 PDT
Update - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 10:22 PDT
Identified - Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 09:21 PDT
Update - Twilio customers may be experiencing SMS delivery report delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 09:16 PDT
Update - We are continuing to investigate this issue.
May 11, 08:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 07:14 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 06:05 PDT
RCS Message Delivery Delays via AT&T
Resolved - The issue with delays in RCS message delivery to ATT devices has been resolved and RCS message delivery is operating normally at this time.
May 11, 15:54 PDT
Monitoring - RCS message delivery to ATT devices is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 11, 15:23 PDT
Update - We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 4 hours or as soon as more information becomes available.
May 11, 12:17 PDT
Update - We are still experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 10:18 PDT
Identified - Customers might be experiencing delays in RCS message delivery to ATT devices. Customers who have fallback to sms enabled could be experiencing higher rate of messages falling back to sms for ATT recipients. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 11, 09:17 PDT
Malaysia SMS Carrier Maintenance - DiGi
Completed - The scheduled maintenance has been completed.
May 11, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 PDT
Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 11 May 2026 at 09:00 PDT until 11 May 2026 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.
May 8, 23:52 PDT
SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States
Resolved - The incident has been resolved and SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States is operating normally.
May 11, 09:28 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 09:10 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 07:08 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 06:12 PDT
Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality
Resolved - Issue with Conversations Classic has been resolved and delivery receipts functionality is operating normally at this time.
May 11, 09:26 PDT
Monitoring - Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
May 11, 08:54 PDT
Update - We are continuing to work on a fix for this issue.
May 11, 08:42 PDT
Identified - Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
May 11, 08:17 PDT
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon is operating normally.
May 11, 09:22 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 07:29 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 07:14 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 05:06 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 04:06 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 04:04 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 02:04 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 00:39 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 23:38 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 22:37 PDT
SMS Delivery Receipt Delays from Twilio to Axiata in Bangladesh, Indonesia, and Cambodia
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia are operating normally.
May 11, 08:27 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 11, 07:46 PDT
Monitoring - We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 11, 05:46 PDT
Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 05:18 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
May 11, 05:14 PDT
Twilio Voice Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 06:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 12:53 PDT
Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 8, 19:02 PDT
Twilio Interconnect Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:01 PDT
Scheduled - Twilio will conduct planned maintenance on the Australia Twilio network from 11 May 2026 at 5:00 PDT until 11 May 2026 at 6:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Apr 9, 12:54 PDT
One Console Billing Insights Usage Summary Page Is Broken
Resolved - Twilio Billing insights usage Summary page in Twilio new Console was degraded for 90 minutes between 10:58 and 12:28 Pacific Time on 05/11/2026. During this period of time customers may have experienced a broken page. The issue has now been resolved.
May 11, 06:09 PDT
United States MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 10 May 2026 at 20:00 PDT until 11 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
May 7, 19:44 PDT
Intelligent Alerts Currently Unavailable
Resolved - The issue with Intelligent Alerts has been resolved and the service is operating normally at this time. We will continue to ensure system stability.
May 11, 02:26 PDT
Monitoring - We are seeing recovery for Intelligent Alerts and the service is now operating normally. We will continue to monitor the service for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 00:41 PDT
Investigating - We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.
May 11, 00:27 PDT
May 10, 2026
Phone Numbers Porting are failing in both Twilio Console and API
Resolved - We are no longer experiencing phone numbers porting in both Twilio console and our API. This incident has been resolved.
May 10, 21:27 PDT
Monitoring - We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 19:22 PDT
Investigating - Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
May 10, 19:06 PDT
Spain SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
May 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 PDT
Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 10 May 2026 at 16:00 PDT until 10 May 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
May 7, 06:51 PDT
Netherlands SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 19:00 PDT
Scheduled - Our SMS carrier partner in the Netherlands is conducting an emergency maintenance from 10 May 2026 at 19:00 PDT until 10 May 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to KPN Netherlands handsets.
May 8, 16:39 PDT
SMS Delivery Delays from Twilio to Digitel Venezuela
Resolved - The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.
May 10, 18:39 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
May 10, 17:54 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 15:46 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 10, 15:09 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 10, 11:03 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 08:57 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 07:50 PDT
SMS Delivery Failures from Twilio to Orange Madagascar
Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Madagascar is operating normally.
May 10, 16:51 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 14:46 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 9, 14:44 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
May 8, 14:41 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
May 7, 22:40 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
May 7, 14:40 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
May 7, 10:36 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 08:35 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 07:33 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 7, 07:21 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 7, 06:15 PDT
Philippines SMS Carrier Maintenance - Globe Telecom
Completed - The scheduled maintenance has been completed.
May 10, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT
Scheduled - The Globe Telecom network in the Philippines is conducting an emergency maintenance from 10 May 2026 at 12:00 PDT until 10 May 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
May 5, 06:02 PDT
SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
May 10, 09:31 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 09:30 PDT
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 08:27 PDT
Update - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
May 10, 06:22 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 10, 05:21 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
May 10, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:00 PDT
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 09 May 2026 at 14:00 PDT until 10 May 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
May 7, 14:03 PDT
May 9, 2026
May 8, 2026
May 7, 2026
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

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