Identified - Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 01, 2025 - 18:52 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Apr 01, 2025 - 18:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 01, 2025 - 14:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 01, 2025 - 12:31 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 01, 2025 - 11:34 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 01, 2025 - 11:34 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 01, 2025 - 17:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 01, 2025 - 16:05 PDT
Update - We continue to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Apr 01, 2025 - 03:49 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 31, 2025 - 04:10 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 30, 2025 - 11:44 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 30, 2025 - 03:44 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 29, 2025 - 23:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 2025 - 21:45 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 2025 - 20:45 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 2025 - 18:45 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 2025 - 16:45 PDT
Update - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 29, 2025 - 14:59 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 2025 - 14:03 PDT
Update - We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 01, 2025 - 17:35 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 01, 2025 - 16:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2025 - 16:15 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 01 April 2025 at 16:15 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes

Apr 1, 2025 16:15-21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2025 - 16:02 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Apr 1, 2025 16:00-21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2025 - 16:01 PDT
Scheduled - Our SMS carrier partner in Nigeria, Mali, Ghana, Côte d'Ivoire, Ethiopia, Uganda, Rwanda, Cameroon, Afghanistan, Benin, Zambia, Liberia, the Republic of the Congo and Swaziland is conducting a planned maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Nigeria, Mali, Ghana, Côte d'Ivoire, Ethiopia, Uganda, Rwanda, Cameroon, Afghanistan, Benin, Zambia, Liberia, Republic of the Congo and Swaziland handsets.
Apr 1, 2025 16:00-20:00 PDT
Update - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 01, 2025 - 15:31 PDT
Update - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Added ZIPWHIP MESSAGING being affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 01, 2025 - 13:35 PDT
Investigating - We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Apr 01, 2025 - 13:18 PDT
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification ? Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
Intelligence Operational
Pay Operational
Media Streams Operational
Dialogflow Operational
ACCOUNT SECURITY Degraded Performance
Authy 2FA Operational
Verify Degraded Performance
Authy App Operational
Lookup ? Operational
ELASTIC SIP TRUNKING Operational
Origination ? Operational
Termination Operational
FLEX Operational
Flex Application Platform Operational
TaskRouter ? Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
Video Insights Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Under Maintenance
MMS Long Code, North America Under Maintenance
SMS Short Code, North America Under Maintenance
MMS Short Code, North America Under Maintenance
SMS Toll-Free, North America Degraded Performance
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Degraded Performance
Voice, APAC Operational
SMS, APAC Degraded Performance
MMS, APAC Operational
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Under Maintenance
Verify Silent Network Auth Under Maintenance
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Under Maintenance
FRONTLINE Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Degraded Performance
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

France SMS Carrier Maintenance - SFR Apr 1, 2025 21:00 - Apr 2, 2025 00:00 PDT

The SFR network in France is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted on Mar 31, 2025 - 23:35 PDT

United States Account Security Carrier Partner Maintenance - AT&T Apr 1, 2025 21:00 - Apr 2, 2025 03:00 PDT

Our carrier partner AT&T United States is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Posted on Apr 01, 2025 - 15:39 PDT

Russia SMS Carrier Maintenance - Tele2 Apr 2, 2025 13:00 - Apr 28, 2025 17:00 PDT

The Tele2 network in Russia is conducting a series of planned maintenances from 02 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT

07 April 2025 at 13:00 PDT until 07 April 2025 at 17:00 PDT

09 April 2025 at 13:00 PDT until 09 April 2025 at 17:00 PDT

14 April 2025 at 13:00 PDT until 14 April 2025 at 17:00 PDT

16 April 2025 at 13:00 PDT until 16 April 2025 at 17:00 PDT

21 April 2025 at 13:00 PDT until 21 April 2025 at 17:00 PDT

23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT

28 April 2025 at 13:00 PDT until 28 April 2025 at 17:00 PDT

Posted on Apr 01, 2025 - 15:37 PDT

United Kingdom SMS Carrier Maintenance - O2 Apr 2, 2025 14:30-22:00 PDT

The O2 network in the United Kingdom is conducting a planned maintenance from 02 April 2025 at 14:30 PDT until 02 April 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Posted on Mar 31, 2025 - 02:05 PDT

TaskRouter scheduled maintenance Apr 2, 2025 21:00-22:00 PDT

Maintenance activity: We would be updating the TaskRouter database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 3 minutes and would incur a downtime of less than 1 minute.

Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.

Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

Posted on Mar 25, 2025 - 09:46 PDT

Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Apr 2, 2025 21:30-23:30 PDT

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 02 April 2025 at 21:30 PDT until 02 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

Posted on Mar 25, 2025 - 07:48 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr 3, 2025 21:00 - Apr 4, 2025 04:00 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 03 April 2025 at 21:00 PDT until 04 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets.
Posted on Mar 28, 2025 - 01:02 PDT

Multiple Destination SMS Carrier Partner Maintenance Apr 3, 2025 21:30 - Apr 4, 2025 06:30 PDT

Our SMS carrier partner in the United States and Canada is conducting a planned maintenance from 03 April 2025 at 21:30 PDT until 04 April 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada handsets via subset of United States and Canada short codes.
Posted on Mar 28, 2025 - 07:20 PDT

United States SMS Carrier Partner Maintenance Apr 7, 2025 23:00 - Apr 8, 2025 03:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 07 April 2025 at 23:00 PDT until 08 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Apr 01, 2025 - 16:44 PDT

US SMS Carrier Maintenance - Small US Carriers Apr 8, 2025 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Mar 21, 2025 - 20:18 PDT

Costa Rica SMS Carrier Maintenance - Kolbi Apr 9, 2025 19:00-23:00 PDT

The Kolbi network in Costa Rica is conducting a planned maintenance from 09 April 2025 at 19:00 PDT until 09 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.
Posted on Mar 28, 2025 - 08:35 PDT

Singapore SMS Carrier Partner Maintenance Apr 10, 2025 05:00-08:00 PDT

Our SMS carrier partner in Singapore is conducting a planned maintenance from 10 April 2025 at 05:00 PDT until 10 April 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets via subset of Singapore short codes.
Posted on Mar 27, 2025 - 18:05 PDT
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Apr 1, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 PDT
Scheduled - The MegaFon network in Russia is conducting an emergency maintenance from 01 April 2025 at 13:00 PDT until 01 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Apr 1, 07:04 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 PDT
Scheduled - The SingTel network in Singapore is conducting a series of planned maintenances from 25 March 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.



Note, the maintenance will be carried out on each of the following dates and times:



25 March 2025 at 10:00 PDT until 25 March 2025 at 14:00 PDT

01 April 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT

Mar 24, 02:05 PDT
Resolved - We are no longer experiencing MMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. This incident has been resolved.
Apr 1, 13:45 PDT
Monitoring - We are observing successful MMS delivery to Verizon Wireless in United States of America via a Subset of Shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 12:05 PDT
Update - It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 09:53 PDT
Update - It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 08:02 PDT
Update - We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 07:54 PDT
Investigating - We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 07:13 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:30 PDT
Scheduled - Our SMS carrier partner in India is conducting a planned maintenance from 01 April 2025 at 09:30 PDT until 01 April 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Apr 1, 08:11 PDT
Resolved - The Twilio Programmable Messaging API was partially degraded for 3 minutes between April 1, 9:01 PST and 9:04 PST. Customers sending a MMS message may receive 5xx's in API responses during this time. This issue has now been resolved.
Apr 1, 09:38 PDT
Resolved - We have fully investigated the dead air calls and increased 404s issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Apr 1, 09:36 PDT
Investigating - We've become aware of a potential issue with customers reporting dead air calls and increased 404s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 09:34 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. This incident has been resolved.
Apr 1, 09:13 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 07:20 PDT
Update - We are continuing to experience SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 31, 23:39 PDT
Update - We are continuing to experience SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 19:39 PDT
Update - We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 17:39 PDT
Investigating - We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 16:41 PDT
Resolved - Issue with subaccount closures failing due to timeouts has been resolved and is operating normally at this time.
Apr 1, 07:41 PDT
Update - Our engineering team continues to investigate an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 4 hours or as soon as more information becomes available.
Apr 1, 07:18 PDT
Update - Our engineering team continues to investigate an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 05:37 PDT
Update - We are investigating an issue with subaccount closures failing in Twilio public API. We expect to provide another update in 1 hour or as soon as more information becomes available.
Apr 1, 04:49 PDT
Investigating - Our monitoring systems have detected a potential issue with subaccount closures failing due to timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 04:33 PDT
Resolved - We are no longer experiencing SMS delivery failures when sending messages to to multiple networks in South Africa. This incident has been resolved.
Apr 1, 03:17 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to to multiple networks in South Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 1, 01:37 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Apr 1, 00:47 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery DLR drops in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Apr 1, 00:39 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 01 April 2025 at 01:00 PDT until 01 April 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Mar 12, 04:24 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.
Apr 1, 01:18 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 23:25 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 31, 16:25 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 31, 12:27 PDT
Update - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:29 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:31 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 21:00 PDT
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 31 March 2025 at 21:00 PDT until 01 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Mar 19, 02:07 PDT
Mar 31, 2025
Resolved - Flex and Programmable Voice is operating normally at this time.
Mar 31, 23:31 PDT
Update - Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
Mar 31, 22:15 PDT
Update - Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update at approximately 10:15 PM Pacific Time.
Mar 31, 17:51 PDT
Update - Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
Mar 31, 13:54 PDT
Update - Flex and Programmable Voice continue to operate normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information is available.
Mar 31, 11:54 PDT
Monitoring - Flex and Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 31, 11:25 PDT
Update - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 2 hours or as soon as more information becomes available.
Mar 31, 10:35 PDT
Identified - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 10:26 PDT
Update - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 10:25 PDT
Update - Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.
Mar 31, 09:55 PDT
Update - Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.
Mar 31, 09:36 PDT
Investigating - Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 08:57 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:00 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 31 March 2025 at 19:00 PDT until 31 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Mar 28, 06:13 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:15 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 31 March 2025 at 17:15 PDT until 31 March 2025 at 22:01 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 31, 09:02 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 13:00 PDT
Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Mar 28, 11:18 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 12:00 PST
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST

10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT

12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT

17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT

19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT

24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT

26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT

31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT

Mar 4, 08:05 PST
Resolved - Programmable Messaging Insights and Programmable Voice Insights are now operating normally.
Mar 31, 15:04 PDT
Monitoring - Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 13:29 PDT
Update - We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 13:14 PDT
Update - We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 12:17 PDT
Investigating - We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 11:50 PDT
Resolved - We are no longer experiencing SMS delivery failures inbound SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. This incident has been resolved.
Mar 31, 14:15 PDT
Update - We continue to observe successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 12:59 PDT
Monitoring - We are observing successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:00 PDT
Update - We are experiencing inbound SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 09:19 PDT
Investigating - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Mar 31, 08:18 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Angola. This incident has been resolved.
Mar 31, 12:51 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:12 PDT
Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:42 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:43 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to UTS Network In Curacao. This incident has been resolved.
Mar 31, 12:48 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to UTS Network In Curacao. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 11:11 PDT
Update - We are experiencing SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 31, 10:45 PDT
Investigating - We are experiencing MMS/SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:50 PDT
Resolved - We have fully investigated the 503s from TaskRouter issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 31, 11:42 PDT
Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with 503s from TaskRouter. We will follow up and provide customer impact details within 2 hours.
Mar 31, 11:28 PDT
Resolved - We are still experiencing issues with Programmable Voice, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/5mbfvb8mzhcn
Mar 31, 10:27 PDT
Update - Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures. Our Engineering team is seeing recovery and are monitoring systems. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 10:13 PDT
Identified - Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 09:03 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
Mar 31, 10:02 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 08:08 PDT
Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 31, 07:13 PDT
Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 06:18 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 31, 06:13 PDT
Resolved - We have fully investigated the failed provisioning for US and Canada numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 31, 09:15 PDT
Investigating - We've become aware of a potential issue with failed provisioning for US and Canada numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 31, 07:48 PDT
Resolved - This incident has been resolved.
Mar 31, 05:23 PDT
Update - Twilio Taskrouter was degraded for 2 minutes between 05:00 and 05:02 Pacific Time on 03/31/2025. During this period of time, customers may have experienced 5xx errors. The issue has now been resolved.
Mar 31, 05:21 PDT
Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.
Mar 31, 05:13 PDT
Mar 30, 2025
Completed - The scheduled maintenance has been completed.
Mar 30, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 29 March 2025 at 00:00 PDT until 30 March 2025 at 06:30 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 28, 16:37 PDT
Mar 29, 2025
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. This incident has been resolved.
Mar 29, 11:33 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 09:49 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:48 PDT
Update - We continue to experience SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 06:03 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 05:13 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.
Mar 29, 10:17 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 08:19 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 07:23 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Myanmar. This incident has been resolved.
Mar 29, 10:11 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 08:15 PDT
Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 28, 18:28 PDT
Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 10:29 PDT
Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 06:26 PDT
Update - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 04:24 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 03:26 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. This incident has been resolved.
Mar 29, 09:41 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Azercell Network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 07:45 PDT
Update - We continue to experience SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 05:50 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 29, 04:51 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telma in Madagascar. This incident has been resolved.
Mar 29, 03:24 PDT
Update - We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 29, 01:26 PDT
Update - We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 23:39 PDT
Monitoring - We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 21:41 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 17:47 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 15:47 PDT
Investigating - During monitoring we have detected continued issues with SMS delivery delays and failures when sending messages to the Telma network in Madagascar. We are reverting the status of this incident back to investigating. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 14:47 PDT
Update - We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available
Mar 28, 10:47 PDT
Monitoring - We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
Mar 28, 08:30 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 06:28 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 05:35 PDT
Mar 28, 2025
Resolved - We are no longer experiencing delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers.This incident has been resolved.
Mar 28, 23:01 PDT
Monitoring - We are observing recovery in delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 21:05 PDT
Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 18:07 PDT
Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 14:07 PDT
Update - We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:07 PDT
Update - We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 11:07 PDT
Investigating - We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 10:57 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 21:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 15:00 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 March 2025 at 15:00 PDT until 28 March 2025 at 21:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Mar 26, 10:37 PDT
Resolved - We continue to investigate the issue causing SMS delivery failures when sending messages from the AT&T Network in the US to a subset of Twilio's numbers. Because we expect this issue may take some time to resolve, we have opted to reach out to impacted customers directly about this issue while we investigate and we'll continue to provide updates through that channel instead of our status page. We will mark this incident resolved on the status page but will send any further updates through the direct communications channel.
Mar 28, 17:23 PDT
Update - We are experiencing SMS delivery failures when sending messages from the AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 28, 15:29 PDT
Update - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 28, 11:29 PDT
Update - We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 09:32 PDT
Investigating - Our monitoring systems have detected a potential issue with MO SMS from AT&T US failing to reach some Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 28, 08:45 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico. This incident has been resolved.
Mar 28, 14:45 PDT
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to the Telefonica network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:45 PDT
Update - We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 12:26 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 11:26 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. This incident has been resolved.
Mar 28, 10:37 PDT
Monitoring - We are observing recovery in SMS delivery delays to Meteor Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
Mar 28, 07:54 PDT
Update - We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 28, 06:27 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 28, 05:32 PDT
Resolved - A short latency spike in Flex resulted in a few errors orchestrating tasks and meetings from 8:51am PST to 8:53 PST. Less than 20 errors were observed.
Mar 28, 09:05 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 27 March 2025 at 19:00 PDT until 28 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 26, 16:22 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 03:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 27 March 2025 at 21:00 PDT until 28 March 2025 at 03:35 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 27, 14:45 PDT
Completed - The scheduled maintenance has been completed.
Mar 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Mar 11, 00:01 PDT
Mar 27, 2025
Resolved - We are no longer seeing SMS delivery report delays to subset of US small networks. This incident has been resolved.
Mar 27, 21:03 PDT
Monitoring - We have observed a recovery from SMS delivery report delays to subset of US small networks. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 19:19 PDT
Update - We are still experiencing SMS delivery report delays to subset of US small networks. Additionally, we have identified that this incident is also causing SMS delivery failures from US small networks to a subset of Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 27, 15:45 PDT
Update - We are still experiencing SMS delivery report delays to subset of US small networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 27, 13:10 PDT
Update - We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 09:11 PDT
Update - We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 07:12 PDT
Update - We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 05:20 PDT
Investigating - We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 04:36 PDT
Resolved - Twilio Verify was degraded for 15 minutes between 15:41 and 15:56 Pacific Time on 03/27/2025. During this period, customers may have experienced increased latencies and 5xx errors when creating verifications with the Email channel of Twilio Verify. The issue has now been resolved.
Mar 27, 16:40 PDT
Investigating - Our monitoring systems have detected a potential issue with Verify Email Channel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 27, 16:00 PDT
Resolved - We experienced calls quality issue to a subset of Twilio Australia Toll free numbers starting at 5:00 PM PST March 26th and ending at 6:00 AM PST March 27th. Users may have experienced call quality issues during this time. The issue has now been resolved.
Mar 27, 09:37 PDT
Resolved - We are no longer observing SMS delivery delays to BSNL Network in India. This incident has been confirmed as resolved.
Mar 27, 07:14 PDT
Monitoring - We are observing recovery in SMS delivery delays to BSNL Network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 03:40 PDT
Update - We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 27, 00:00 PDT
Update - We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 22:00 PDT
Investigating - We are experiencing SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 21:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:00 PDT
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 26 March 2025 at 21:00 PDT until 27 March 2025 at 06:00 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 26, 13:08 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:00 PDT
Scheduled - Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.



Note, the maintenance will be carried out on each of the following dates and times:



24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT

25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT

26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT

Mar 6, 18:26 PST
Resolved - We are no longer experiencing API errors with Account Security towards Verizon Network in US. This incident has been resolved.
Mar 27, 03:20 PDT
Monitoring - We have observed recovery on API errors with Account Security towards Verizon Network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 27, 01:56 PDT
Update - We are continuing to investigate this issue.
Mar 27, 01:19 PDT
Investigating - We are investigating API errors with Account Security towards Verizon Network in US. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 27, 01:06 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:01 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 24, 15:44 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Mar 24, 20:25 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 26 March 2025 at 20:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.
Mar 11, 00:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:30 PDT
Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 26 March 2025 at 22:30 PDT until 27 March 2025 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

Mar 17, 07:04 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 20:00 PST
Scheduled - Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



Note, the maintenance will be carried out on each of the following dates and times:



05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST

12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT

19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT

26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDT



We are aware of the short notice. We are working to provide earlier notification where possible.

Mar 5, 10:06 PST
Mar 26, 2025
Completed - The scheduled maintenance has been completed.
Mar 26, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:45 PDT
Scheduled - Maintenance activity: We would be updating the Proxy database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window of 1.5 hours. The actual database version upgrade, however, is expected to be take approximately 3 minutes.

Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.

Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

Mar 24, 23:05 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:30 PDT
Scheduled - The MTS network in Russia is conducting a planned maintenance from 26 March 2025 at 21:30 PDT until 26 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Mar 25, 13:37 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 19:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:10 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 26 March 2025 at 16:10 PDT until 26 March 2025 at 19:20 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup SIM Swap, Lookup Identity Match



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 26, 08:54 PDT
Resolved - The issue towards Twilio CLI deployment for a subset of customers has now been resolved.
Mar 26, 18:30 PDT
Monitoring - The latest Twilio CLI deployment is now operating normally. We will continue to monitor for system stability. Previously impacted customers may need to reinstall Twilio CLI using the latest version via Homebrew or npm. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 16:54 PDT
Update - Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 26, 15:55 PDT
Identified - Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 14:00 PDT
Update - We are investigating errors with the Twilio CLI deployment for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 13:08 PDT
Investigating - Our monitoring systems have detected a potential issue with Twilio CLI deployment. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 26, 12:46 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 13:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 11:20 PDT
Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 March 2025 at 11:20 PDT until 26 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Mar 23, 23:29 PDT
Resolved - We have fully investigated the potential issue impacting inbound calls from Canada to subset of US Toll-Free numbers and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 26, 12:01 PDT
Investigating - We've become aware of a potential issue with voice calls to a subset of toll-free numbers in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 26, 11:21 PDT
Resolved - We are no longer experiencing SMS delivery delays to Telekom Romania Network in Romania. The incident has been resolved.
Mar 26, 09:52 PDT
Monitoring - We are observing recovery in SMS delivery delays to Telekom Romania Network in Romania. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 07:58 PDT
Update - We continue to experience SMS delivery delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partners to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
Mar 26, 06:49 PDT
Investigating - We are experiencing SMS delivery report delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 05:51 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 PDT
Scheduled - The Vinaphone network in Vietnam is conducting an emergency maintenance from 26 March 2025 at 09:00 PDT until 26 March 2025 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 25, 22:50 PDT
Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in the United States of America via a subset of Short codes and Long codes.. The incident has been resolved.
Mar 26, 06:35 PDT
Monitoring - We are observing recovery in SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 26, 05:12 PDT
Investigating - We are experiencing SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 04:52 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 04:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:01 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 25 March 2025 at 19:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 24, 15:43 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 00:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.
Mar 7, 17:45 PST
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:02 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 25 March 2025 at 19:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 24, 20:24 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:01 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 25 March 2025 at 23:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Mar 20, 19:38 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 01:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.
Mar 12, 04:24 PDT
Resolved - We are no longer experiencing any failures with Twilio account management operations. This incident has been resolved.
Mar 26, 01:08 PDT
Monitoring - We have started seeing recovery in Twilio account management operations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Mar 26, 00:46 PDT
Investigating - We are experiencing failures with Twilio account management operations. Our engineers are actively investigating this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 26, 00:16 PDT
Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 23:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:38 PDT
Scheduled - This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
- There will be delays in regional communication between the databases and other distributed services during the maintenance window. Requests and changes made during this time may not process, or need to be resubmitted, once the maintenance window is completed.

Mar 25, 21:37 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 PDT
Scheduled - The MTS network in Russia is conducting a planned maintenance from 25 March 2025 at 21:30 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Mar 24, 06:43 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 25 March 2025 at 22:00 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Mar 24, 00:42 PDT
Resolved - We are no longer experiencing SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. This incident has been resolved.
Mar 25, 22:44 PDT
Monitoring - We are observing recovery in SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 20:58 PDT
Update - We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 25, 17:03 PDT
Update - We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 25, 09:14 PDT
Update - We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 05:09 PDT
Update - We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 03:16 PDT
Investigating - We are again experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 02:13 PDT
Monitoring - We are observing recovery in SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 00:18 PDT
Update - We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 24, 22:05 PDT
Update - We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 20:05 PDT
Investigating - We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 19:01 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:01 PDT
Scheduled - The life:) network in Ukraine is conducting a planned maintenance from 25 March 2025 at 15:00 PDT until 25 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.
Mar 18, 08:20 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 PDT
Update - This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
-There will be about 1 hour delay in regional communication between the databases and other distributed services. There is potential impact on Studio flows containing phone numbers with missing callback URL. All those issues should self-resolve upon conclusion of the window.

Mar 24, 20:32 PDT
Scheduled - This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.

[Impact]:
-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)

[customer experience]:
-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.
-There will be about 1 hour delay in regional communication between the databases and other distributed services. There is potential impact on Studio flows containing phone numbers with missing callback URL. All those issues should self-resolve upon conclusion of the window.

Mar 20, 20:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:01 PDT
Scheduled - Our SMS carrier partner in Kuwait is conducting a planned maintenance from 25 March 2025 at 17:00 PDT until 25 March 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kuwait handsets.
Mar 24, 07:58 PDT
Resolved - We are no longer experiencing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. This incident has been resolved.
Mar 25, 17:30 PDT
Monitoring - We are now observing successful SMS delivery to Vivo in Brazil via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 15:57 PDT
Update - We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 25, 14:40 PDT
Update - We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 12:41 PDT
Investigating - We are observing SMS Delivery Failures to Vivo in Brazil Via a Subset of Shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 11:42 PDT
Resolved - We are no longer experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console. This incident has been resolved.
Mar 25, 17:26 PDT
Update - We are still observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 16:39 PDT
Monitoring - We are observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 25, 16:09 PDT
Update - We are experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console, functionality is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 15:10 PDT
Investigating - Our monitoring systems have detected a potential issue with connected phone numbers missing for Studio Flows in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 25, 14:23 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 March 2025 at 13:00 PDT until 25 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 21, 15:15 PDT
Resolved - We are no longer experiencing SMS delivery failures towards multiple networks in these destinations:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

This incident has been resolved.

Mar 25, 13:45 PDT
Monitoring - We are observing successful SMS delivery towards multiple networks in these destinations:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 11:58 PDT
Update - We are still experiencing SMS Delivery Failures to multiple networks in the following countries:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Mar 25, 10:38 PDT
Update - We are continuing to investigate this issue.
Mar 25, 09:41 PDT
Investigating - We are experiencing SMS Delivery Failures to multiple networks in the following countries:

Belgium
Liberia
Ecuador
Tunisia
Slovakia
Poland
Madagascar

Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 25, 09:38 PDT
Resolved - The issue affecting Twilio high packet loss on inbound calls to Brazil phone numbers has been resolved, and the service is functioning normally at this time.
Mar 25, 13:40 PDT
Monitoring - We are observing recovery in inbound calls to Brazil phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 11:59 PDT
Update - We are still investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 10:09 PDT
Investigating - We are investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 08:59 PDT
Resolved - We have fully investigated the address SID not visible in our regulatory bundles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Mar 25, 13:12 PDT
Investigating - Our monitoring systems have detected a potential issue with the address SID not visible in our regulatory bundles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 25, 13:10 PDT
Resolved - We are no longer experiencing delivery report delays when sending to US Cellular Corp Network in the United States of America via Toll-Free. This incident has been resolved.
Mar 25, 10:12 PDT
Monitoring - We are observing recovery in delivery report delays To US Cellular Corp Network in the United States of America via Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 08:17 PDT
Update - We are still experiencing delays in receiving message delivery reports To US Cellular Corp Network in the United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 25, 07:40 PDT
Investigating - We are experiencing delays in receiving message delivery reports To US Cellular Corp Network in United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 25, 06:40 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 04:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:01 PDT
Scheduled - The Flex Team is conducting planned maintenance on Tuesday, March 25, 2025 at 04:00am UTC. The maintenance window is planned to take up to 45 minutes. This is a part of Taskrouter database planned module migration. The expected downtime would be around 10 seconds.
Mar 24, 07:30 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 04:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 PDT
Scheduled - Our carrier partner AT&T United States is conducting an emergency maintenance from 24 March 2025 at 20:00 PDT until 25 March 2025 at 04:35 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 24, 11:05 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a series of planned maintenances from 23 March 2025 at 22:00 PDT until 25 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



Note, the maintenance will be carried out on each of the following dates and times:



23 March 2025 at 22:00 PDT until 24 March 2025 at 04:00 PDT

24 March 2025 at 22:00 PDT until 25 March 2025 at 04:00 PDT

Mar 20, 17:24 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:01 PDT
Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 25 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Mar 23, 21:25 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting an emergency maintenance from 24 March 2025 at 09:00 PDT until 25 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Mar 21, 07:59 PDT
Resolved - The issue concerning the incorrect billing country being set during the Multi-Factor Authentication (MFA) configuration for initial account setups for non-U.S. customers has been resolved. The service is now operating normally.
Mar 25, 01:44 PDT
Monitoring - The issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers is now operating normally. Our engineers will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 25, 01:14 PDT
Update - Our engineers are continuing to investigate the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.

The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.

We expect to provide another update in 8 hours or as soon as more information becomes available.

Mar 24, 12:03 PDT
Identified - Our engineers are investigating the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.

The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.

We expect to provide another update in 1 hour or as soon as more information becomes available.

Mar 24, 11:09 PDT
Investigating - We've become aware of a potential issue with billing countries for 1st account setups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Mar 24, 10:48 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 PDT
Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting an emergency maintenance from 24 March 2025 at 23:00 PDT until 25 March 2025 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.
Mar 21, 17:35 PDT
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. This incident has been resolved.
Mar 25, 01:20 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Sercomtel Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 23:47 PDT
Update - We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 24, 22:38 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 21:38 PDT
Mar 24, 2025
Completed - The scheduled maintenance has been completed.
Mar 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 PDT
Scheduled - The Bouygues Telecom network in France is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 24 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Mar 11, 03:43 PDT
Resolved - We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 24, 21:34 PDT
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.