SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates
Identified - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 17, 2026 - 23:49 PDT
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 16, 2026 - 23:49 PDT
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 15, 2026 - 23:49 PDT
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 14, 2026 - 23:49 PDT
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 13, 2026 - 23:49 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 12, 2026 - 23:49 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 11, 2026 - 23:49 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 10, 2026 - 23:58 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 09, 2026 - 23:14 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 08, 2026 - 23:24 PDT
Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 07, 2026 - 23:24 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 06, 2026 - 23:27 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 05, 2026 - 23:32 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 04, 2026 - 23:32 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 02, 2026 - 23:32 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 01, 2026 - 23:33 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 28, 2026 - 23:39 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 27, 2026 - 23:46 PST
Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 26, 2026 - 23:48 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 25, 2026 - 23:55 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 24, 2026 - 23:40 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 23, 2026 - 23:41 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 22, 2026 - 23:41 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 21, 2026 - 23:41 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 20, 2026 - 23:54 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 19, 2026 - 23:50 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 18, 2026 - 23:59 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 18, 2026 - 00:03 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 17, 2026 - 00:10 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 16, 2026 - 00:10 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Feb 15, 2026 - 09:17 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Feb 14, 2026 - 17:17 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Feb 14, 2026 - 09:15 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Feb 14, 2026 - 05:14 PST
Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Feb 14, 2026 - 03:24 PST
Investigating - We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Feb 14, 2026 - 02:31 PST
SMS Delivery Delays from Twilio to Orange Cameroon
Identified - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 17, 2026 - 23:36 PDT
Update - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 17, 2026 - 15:36 PDT
Update - Twilio customers are still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 17, 2026 - 11:00 PDT
Update - Twilio customers may still be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 2026 - 09:01 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 2026 - 08:02 PDT
Twilio Voice has detected some customers in India receiving 480 for Outbound Calls
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 17, 2026 - 14:52 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 16, 2026 - 14:58 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 16, 2026 - 14:58 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We Still currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 15, 2026 - 15:00 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 14, 2026 - 14:46 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 13, 2026 - 14:42 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 12, 2026 - 14:43 PDT
Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
Mar 11, 2026 - 14:40 PDT
Identified - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will try to provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 2026 - 22:36 PDT
Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 2026 - 15:02 PDT
Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 10, 2026 - 11:02 PDT
Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 2026 - 09:03 PDT
Investigating - Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 10, 2026 - 08:06 PDT
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 02, 2026 - 12:00 PST
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 March 2026 at 12:00 PST until 30 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



02 March 2026 at 12:00 PST until 02 March 2026 at 16:00 PST

04 March 2026 at 12:00 PST until 04 March 2026 at 16:00 PST

11 March 2026 at 13:00 PDT until 11 March 2026 at 17:00 PDT

16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT

18 March 2026 at 13:00 PDT until 18 March 2026 at 17:00 PDT

23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT

25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT

30 March 2026 at 13:00 PDT until 30 March 2026 at 17:00 PDT
Mar 2, 2026 12:00 - Mar 30, 2026 17:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification Operational
90 days ago
100.0 % uptime
Today
RCS Messaging Operational
90 days ago
100.0 % uptime
Today
Programmable Messaging API Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE US1 Operational
90 days ago
100.0 % uptime
Today
PSTN US1 Operational
SIP Interface US1 Operational
Client Web US1 Operational
Client Mobile US1 Operational
Conference US1 Operational
Recording US1 Operational
Queue US1 Operational
Text-to-Speech US1 Operational
Recording Transcriptions US1 Operational
TwiML US1 Operational
Voice Insights US1 Operational
Speech Recognition (Gather Speech) US1 Operational
Realtime Transcriptions US1 Operational
90 days ago
100.0 % uptime
Today
Intelligence US1 Operational
Pay US1 Operational
Media Streams US1 Operational
Dialogflow US1 Operational
ConversationRelay US1 Operational
90 days ago
100.0 % uptime
Today
Voice REST API US1 Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE AU1 Operational
90 days ago
100.0 % uptime
Today
PSTN AU1 Operational
SIP Interface AU1 Operational
Client Web AU1 Operational
Client Mobile AU1 Operational
Conference AU1 Operational
Recording AU1 Operational
Queue AU1 Operational
Text-to-Speech AU1 Operational
Recording Transcriptions AU1 Operational
TwiML AU1 Operational
Voice Insights AU1 Operational
Speech Recognition (Gather Speech) AU1 Operational
Realtime Transcriptions AU1 Operational
90 days ago
100.0 % uptime
Today
Pay AU1 Operational
Media Streams AU1 Operational
ConversationRelay AU1 Operational
Voice REST API AU1 Operational
PROGRAMMABLE VOICE IE1 Operational
90 days ago
100.0 % uptime
Today
PSTN IE1 Operational
SIP Interface IE1 Operational
Client Web IE1 Operational
Client Mobile IE1 Operational
Conference IE1 Operational
Recording IE1 Operational
Queue IE1 Operational
Text-to-Speech IE1 Operational
Recording Transcriptions IE1 Operational
TwiML IE1 Operational
Voice Insights IE1 Operational
Speech Recognition (Gather Speech) IE1 Operational
Realtime Transcriptions IE1 Operational
90 days ago
100.0 % uptime
Today
Pay IE1 Operational
Media Streams IE1 Operational
ConversationRelay IE1 Operational
Voice REST API IE1 Operational
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup Operational
ELASTIC SIP TRUNKING US1 Operational
Origination US1 Operational
Termination US1 Operational
ELASTIC SIP TRUNKING AU1 Operational
Origination AU1 Operational
Termination AU1 Operational
ELASTIC SIP TRUNKING IE1 Operational
Origination IE1 Operational
Termination IE1 Operational
TaskRouter Operational
FLEX Operational
Flex Application Platform Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
90 days ago
100.0 % uptime
Today
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service Operational
Go Rooms Operational
Video Insights Operational
Realtime Transcriptions Operational
90 days ago
100.0 % uptime
Today
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Short Code, North America Operational
MMS Short Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Degraded Performance
SMS, APAC Operational
MMS, APAC Operational
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Operational
SMS Long Code, North America Operational
MMS Long Code, North America Operational
SMS Toll-Free, North America Operational
MMS Toll-Free, North America Operational
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Frontline Support Live Chat & inbound Personalized Support IVR Phone Calls _ Maintenance Mar 18, 2026 17:00-19:00 PDT

We’re conducting a planned maintenance on our Customer Support Systems between 17:00 and 19:00 Pacific Time on 3/18/2026. During this time, live chat and personalized support phone line will be unavailable. Please submit a support ticket on https://help.twilio.com/ for assistance, or leave a voicemail if you call the Personalized Support phone lines.
Posted on Mar 13, 2026 - 10:14 PDT

El Salvador SMS Carrier Partner Maintenance Mar 18, 2026 19:00-22:00 PDT

Our SMS carrier partner in El Salvador is conducting a planned maintenance from 18 March 2026 at 19:00 PDT until 18 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to El Salvador handsets.
Posted on Mar 16, 2026 - 14:15 PDT

United States and Canada Twilio SMS and MMS Maintenance Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:33 PST

Canada Account Security Service Partner Maintenance Mar 18, 2026 21:00 - Mar 19, 2026 03:00 PDT

Our service partner is conducting a planned maintenance from 18 March 2026 at 21:00 PDT until 19 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Mar 11, 2026 - 15:40 PDT

United States SMS Carrier Partner Maintenance Mar 18, 2026 22:00 - Mar 19, 2026 01:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 18 March 2026 at 22:00 PDT until 19 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to US Cellular Corp. United States handsets via subset of United States short codes.
Posted on Mar 13, 2026 - 12:35 PDT

Germany Account Security Carrier Partner Maintenance - T-Mobile Mar 18, 2026 23:00 - Mar 19, 2026 01:00 PDT

Our carrier partner T-Mobile Germany is conducting a planned maintenance from 18 March 2026 at 23:00 PDT until 19 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Posted on Mar 13, 2026 - 02:26 PDT

United States MMS Carrier Partner Maintenance Mar 19, 2026 02:00-02:15 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 02:00 PDT until 19 March 2026 at 02:15 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Posted on Mar 05, 2026 - 15:08 PST

Australia Voice Carrier Partner Maintenance Mar 19, 2026 05:00-07:00 PDT

Our Voice carrier partner in Australia is conducting a planned maintenance from 19 March 2026 at 05:00 PDT until 19 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
Posted on Mar 11, 2026 - 18:58 PDT

Philippines Voice Carrier Partner Maintenance Mar 19, 2026 06:00-07:00 PDT

Our Voice carrier partner in the Philippines is conducting an emergency maintenance from 19 March 2026 at 06:00 PDT until 19 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Philippines mobile and landline phone numbers.
Posted on Mar 18, 2026 - 01:40 PDT

Russia SMS Carrier Maintenance - MegaFon Mar 19, 2026 13:00-17:00 PDT

The MegaFon network in Russia is conducting a planned maintenance from 19 March 2026 at 13:00 PDT until 19 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Mar 17, 2026 - 07:40 PDT

Russia SMS Carrier Maintenance - Beeline Mar 19, 2026 15:00-21:00 PDT

The Beeline network in Russia is conducting a planned maintenance from 19 March 2026 at 15:00 PDT until 19 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Mar 13, 2026 - 08:35 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Mar 19, 2026 17:10-22:00 PDT

Our carrier partner Three United Kingdom is conducting an emergency maintenance from 19 March 2026 at 17:10 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Mar 18, 2026 - 02:35 PDT

Canada Account Security Service Partner Maintenance Mar 19, 2026 19:30-22:00 PDT

Our service partner is conducting a planned maintenance from 19 March 2026 at 19:30 PDT until 19 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



Impacted Product: Verify Silent Network Auth
Posted on Mar 17, 2026 - 15:05 PDT

United States SMS and MMS Carrier Partner Maintenance Mar 19, 2026 20:00 - Mar 20, 2026 04:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 20:00 PDT until 20 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to United States handsets via subset of United States long codes, long codes and short codes.
Posted on Mar 13, 2026 - 08:37 PDT

Planned Maintenance for Flex Insights Historical Reporting Mar 21, 2026 02:00-05:00 PDT

The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, March 21st, 2026, at 02:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
Posted on Mar 12, 2026 - 02:30 PDT

India SMS Carrier Maintenance - Idea Cellular Mar 21, 2026 11:00-17:00 PDT

The Idea Cellular network in India is conducting a planned maintenance from 21 March 2026 at 11:00 PDT until 21 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Idea Cellular India handsets.
Posted on Mar 17, 2026 - 05:04 PDT

Ireland SMS Carrier Maintenance - Three Mar 23, 2026 15:00-23:00 PDT

The Three network in Ireland is conducting a planned maintenance from 23 March 2026 at 15:00 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets.
Posted on Mar 11, 2026 - 06:54 PDT

Twilio Flex TaskRouter - Maintenance Mar 23, 2026 21:30-23:30 PDT

We're conducting a planned maintenance in US1 between 9:30 PM and 11:30 PM Pacific Time on 03/23/2026. During the maintenance window, the Flex TaskRouter APIs may return 5xx errors for about 1 minute and a delay in reservation creation during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
Posted on Mar 12, 2026 - 02:53 PDT

Bangladesh SMS Carrier Maintenance - Grameenphone Mar 23, 2026 22:00 - Mar 24, 2026 02:00 PDT

The Grameenphone network in Bangladesh is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.
Posted on Mar 16, 2026 - 03:34 PDT

Pakistan SMS Carrier Maintenance - Telenor Mar 23, 2026 22:00 - Mar 24, 2026 02:00 PDT

The Telenor network in Pakistan is conducting a planned maintenance from 23 March 2026 at 22:00 PDT until 24 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.
Posted on Mar 15, 2026 - 08:20 PDT

US SMS Carrier Maintenance - Small US Carriers Mar 24, 2026 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 24 March 2026 at 02:00 PDT until 24 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Mar 14, 2026 - 14:12 PDT

Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational Mar 24, 2026 13:00-19:00 PDT

The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 24 March 2026 at 13:00 PDT until 24 March 2026 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Posted on Mar 18, 2026 - 04:40 PDT

Russia SMS Carrier Maintenance - MTT Mar 24, 2026 13:59-18:00 PDT

The MTT network in Russia is conducting a planned maintenance from 24 March 2026 at 13:59 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on Mar 05, 2026 - 07:02 PST

Proxy Aurora Prod-us1 - LTS version upgrade Mar 24, 2026 21:30-23:30 PDT

We're conducting a planned maintenance in US1 between 9:30 pm and 11:30 pm Pacific Time on 24/03/2026. During the maintenance window, the Proxy APIs may return 5xx errors for about 1 minute during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations
Posted on Mar 15, 2026 - 23:49 PDT

Hong Kong SMS Carrier Maintenance - China Unicom Mar 25, 2026 03:00-07:00 PDT

The China Unicom network in Hong Kong is conducting a planned maintenance from 25 March 2026 at 03:00 PDT until 25 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to China Unicom Hong Kong handsets.
Posted on Mar 11, 2026 - 07:56 PDT

United States and Canada Twilio SMS and MMS Maintenance Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
Posted on Feb 09, 2026 - 21:33 PST

Argentina SMS Carrier Maintenance - Telefonica Mar 25, 2026 20:00-23:00 PDT

The Telefonica network in Argentina is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 25 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Argentina handsets.
Posted on Mar 13, 2026 - 12:42 PDT

Twilio Flex Plugins Database in US1 region - Maintenance Mar 28, 2026 19:45-21:15 PDT

We are upgrading the Flex Plugins database in the US1 region. This requires additional preparation and validation steps, which is why the overall maintenance window is longer. The actual database cut-over will take approximately 2 minutes.

Customer Impact: During the switchover, the following operations may fail and may return 5xx errors for up to 2 minutes: Plugin management actions such as create, update, install, uninstall
Plugin rendering: fetching/serving plugins

Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.

Contingency Plan: If any issues are detected, we will immediately roll back the changes. A rollback, if triggered, may result in an additional ~5 minutes of downtime.
Posted on Mar 15, 2026 - 23:25 PDT

Russia SMS Carrier Maintenance - MTT Mar 29, 2026 13:59-18:00 PDT

The MTT network in Russia is conducting a planned maintenance from 29 March 2026 at 13:59 PDT until 29 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
Posted on Mar 05, 2026 - 07:03 PST

United States SMS and MMS Carrier Partner Maintenance Mar 29, 2026 20:00-22:00 PDT

Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 29 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
Posted on Mar 09, 2026 - 07:07 PDT

United States MMS Carrier Partner Maintenance Mar 30, 2026 01:00-03:00 PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 30 March 2026 at 01:00 PDT until 30 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Posted on Mar 12, 2026 - 12:40 PDT

United States and Canada Twilio SMS Maintenance Apr 1, 2026 20:00 - Apr 2, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 01 April 2026 at 20:00 PDT until 02 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:29 PDT

United States SMS Carrier Maintenance - Verizon Apr 3, 2026 01:00-07:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 03 April 2026 at 01:00 PDT until 03 April 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Mar 18, 2026 - 01:50 PDT

United States and Canada Twilio SMS Maintenance Apr 8, 2026 20:00 - Apr 9, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States and Canada Twilio SMS Maintenance Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:33 PDT

United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Mar 12, 2026 - 00:34 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Mar 18, 2026
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Mar 18, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:01 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 17 March 2026 at 22:00 PDT until 18 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Mar 13, 08:38 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 17 March 2026 at 22:00 PDT until 18 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
Mar 11, 23:24 PDT
Mar 17, 2026
United Kingdom SMS Carrier Maintenance - Three
Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 15:00 PDT
Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 15:00 PDT until 17 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
Mar 10, 08:00 PDT
United Kingdom SMS Carrier Maintenance - Three
Completed - The scheduled maintenance has been completed.
Mar 17, 22:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:00 PDT
Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 14:00 PDT until 17 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
Mar 10, 08:16 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Mar 17, 22:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 14:30 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 17 March 2026 at 14:30 PDT until 17 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 16, 04:27 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Mar 17, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 PDT
Scheduled - The MTS network in Russia is conducting a planned maintenance from 17 March 2026 at 20:00 PDT until 17 March 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Mar 12, 07:48 PDT
On Call Engineers are Investigating
Resolved - We have fully investigated the RCS Delivery Failure issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 17, 18:51 PDT
Investigating - Our monitoring systems have detected a potential issue with RCS Delivery Failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 17, 18:23 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Mar 17, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 17 March 2026 at 13:00 PDT until 17 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 13, 02:24 PDT
SMS Delivery Failures from Twilio to Datora Brazil
Resolved - We are no longer experiencing MMS/SMS delivery failures toto Datora network subscribers in Brazil. This incident has been resolved.
Mar 17, 16:47 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 14:33 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 16, 15:04 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 16, 14:36 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 15, 16:59 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 14, 17:32 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 13, 17:27 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 12, 17:12 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 11, 17:13 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 10, 17:15 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 9, 17:14 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 8, 17:14 PDT
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 7, 17:24 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 6, 17:25 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 5, 17:41 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 4, 17:40 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 4, 01:28 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 3, 17:39 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 3, 13:43 PST
Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 3, 11:45 PST
Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 3, 10:45 PST
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 3, 10:19 PST
SMS Delivery Delays from a Subset of Twilio Short Codes to ISP Telecom United States
Resolved - We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 17, 16:41 PDT
Update - Twilio customers may be still experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 15:10 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 14:24 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 14:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 14:07 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 13:55 PDT
Twilio TrustHub / Regulatory Compliance - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:30 PDT
Scheduled - We’re conducting an emergency maintenance in US1 between 10:30 pm 03/17/2026 and 4:30 am on 03/17/2026 Pacific Time. During the maintenance window, a brief database switchover period (approximately 10 minutes), customers may experience degraded performance when:
  -Creating, viewing, or editing Twilio KYC bundles (TrustHub, Regulatory Compliance)
  -Linking phone numbers to these bundles
  -Accessing voice features including SHAKEN/STIR Attestation and Voice Insights

  All services are expected to operate normally outside the switchover window.
Mar 16, 08:45 PDT
User Authentication Identity SNA Missing Redirects for Verizon in United States
Resolved - The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.
Mar 17, 14:56 PDT
Monitoring - We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 12:43 PDT
Update - Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 12:17 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 11:06 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - Maintenance has been canceled
Mar 17, 11:47 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 16, 14:24 PDT
SMS Delivery Delays From a Subset of Twilio Short Codes to AT&T United States
Resolved - We have fully investigated the SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 17, 09:06 PDT
Update - We continue experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 08:25 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 07:25 PDT
SMS Delivery Delays to Entel in Chile
Resolved - The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Chile is operating normally.
Mar 17, 07:46 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Entel in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 05:46 PDT
Update - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 17, 04:23 PDT
Update - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 17, 02:23 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 17, 01:23 PDT
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:01 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 17 March 2026 at 01:00 PDT until 17 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
Feb 25, 15:02 PST
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Mar 17, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:00 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 11, 04:51 PDT
United Kingdom SMS Carrier Maintenance - T-Mobile / EE
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 09:01 PDT
Scheduled - The T-Mobile / EE network in the United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile / EE United Kingdom handsets.
Mar 11, 07:20 PDT
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Mar 17, 01:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 PDT
Scheduled - A subset of small networks in the US are conducting an emergency maintenance from 16 March 2026 at 21:00 PDT until 17 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 16, 15:33 PDT
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 16 March 2026 at 22:00 PDT until 17 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
Feb 25, 15:04 PST
Mar 16, 2026
Chile SMS Carrier Maintenance - Entel
Completed - The scheduled maintenance has been completed.
Mar 16, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:30 PDT
Scheduled - The Entel network in Chile is conducting a planned maintenance from 16 March 2026 at 21:30 PDT until 16 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Entel Chile handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 16, 14:20 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Mar 16, 21:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:30 PDT
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 March 2026 at 17:30 PDT until 16 March 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 9, 06:54 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Mar 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 13:01 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 12, 04:02 PDT
SMS Delivery Delays and Failures to Algar Telecom in Brazil
Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. This incident has been resolved.
Mar 16, 15:05 PDT
Monitoring - We are observing successful SMS Delivery to Algar Telecom in Brazil without any delays or failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 13:06 PDT
Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 16, 10:16 PDT
Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 08:21 PDT
Update - We are experiencing SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 07:18 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Algar Telecom in Brazil. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 16, 07:17 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Mar 16, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 11:50 PDT
Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting an emergency maintenance from 16 March 2026 at 11:50 PDT until 16 March 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 15, 23:25 PDT
Japan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 PDT
Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 16 March 2026 at 06:00 PDT until 16 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Feb 17, 22:26 PST
Conversations Errors
Resolved - We are no longer experiencing reported errors for Conversations. This incident has been resolved.
Mar 16, 12:27 PDT
Monitoring - We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 11:37 PDT
Update - Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.
Mar 16, 10:29 PDT
Investigating - Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.
Mar 16, 09:53 PDT
Issues with Status CallBack Webhooks for WhatsApp
Resolved - We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Our issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.
Mar 16, 12:19 PDT
Monitoring - We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Mar 16, 12:00 PDT
Update - Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.
Mar 16, 11:33 PDT
Investigating - Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.
Mar 16, 10:54 PDT
Errors Accessing Pages in Console
Resolved - The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.
Mar 16, 11:45 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance on accessing various pages in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 10:02 PDT
Investigating - Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigating. We will post another update in 30 minutes.
Mar 16, 09:38 PDT
SMS Delivery Delays and Failures from Twilio to Celcom Malaysia
Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. This incident has been resolved.
Mar 16, 06:33 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 06:33 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Celcom network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 16, 05:37 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 15 March 2026 at 20:00 PDT until 16 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Mar 12, 12:38 PDT
SMS Delivery Receipt Delays from Twilio to Mobitel Sri Lanka
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka are operating normally.
Mar 16, 03:17 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Mobitel network subscribers in Sri Lanka and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 02:01 PDT
Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is continuing to investigate this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 16, 00:19 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Mobitel network subscribers in Sri Lanka. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 15, 23:20 PDT
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 15 March 2026 at 23:00 PDT until 16 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
Mar 12, 16:35 PDT
Australia Voice Carrier Partner Maintenance
Completed - This planned maintenance has been cancelled, and a rescheduled date has been posted on our Statuspage. Thank you for your understanding
Mar 16, 02:30 PDT
Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 17 March 2026 at 05:00 PDT until 17 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
Mar 11, 18:58 PDT
Mar 15, 2026
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Mar 15, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:00 PDT
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 15 March 2026 at 14:00 PDT until 15 March 2026 at 22:35 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 15, 12:27 PDT
United Kingdom Account Security Carrier Partner Maintenance - Three
Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:00 PDT
Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 14 March 2026 at 15:00 PDT until 15 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Mar 13, 12:39 PDT
Mar 14, 2026
Mar 13, 2026
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico is operating normally.
Mar 13, 16:01 PDT
Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Multiple Networks in the United States and Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 14:36 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon, AT&T, and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 14:09 PDT
Update - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon, T-Mobile and AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 13:53 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 13:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 13:32 PDT
SMS Delivery Delays from Twilio to Vodacom Tanzania
Resolved - The incident has been resolved and SMS delivery from Twilio to Vodacom network subscribers in Tanzania is operating normally.
Mar 13, 12:48 PDT
Update - We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 12:35 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Vodacom network subscribers in Tanzania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 10:27 PDT
Update - Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 12, 22:22 PDT
Update - Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 12, 14:22 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 12, 10:26 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 08:30 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 07:31 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 07:27 PDT
SMS Delivery Delays from Twilio to MTN Zambia
Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Zambia is operating normally.
Mar 13, 11:52 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 10:10 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is continuing to actively investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 08:32 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 07:40 PDT
PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment
Resolved - Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.
Mar 13, 11:46 PDT
Monitoring - Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 09:54 PDT
Investigating - Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.
Mar 13, 09:04 PDT
SMS Delivery Failures from Twilio to Malitel Mali
Resolved - The incident has been resolved and SMS delivery from Twilio to Malitel network subscribers in Mali is operating normally.
Mar 13, 06:57 PDT
Monitoring - We are observing successful SMS delivery from Twilio to Malitel network subscribers in Mali. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 05:07 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 13, 01:43 PDT
Update - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 23:45 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 22:44 PDT
SMS Delivery Delays From a Subset of Twilio Registered Sender IDs to Telenor Serbia
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. This incident has been resolved.
Mar 13, 06:55 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 13, 05:05 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Registered Sender IDs to Telenor network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 13, 04:20 PDT
Mar 12, 2026
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:00 PDT
Scheduled - Our service partner is conducting a planned maintenance from 12 March 2026 at 20:00 PDT until 12 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Telus Canada, Bell Canada, Rogers Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Mar 11, 13:40 PDT
Twilio Conversations API getListMessages Affected
Resolved - Twilio Conversations was degraded for 8 minutes between 22:44 and 22:52 Pacific Time on 03/26/2026. During this period of time customers may have experienced error 5xx for their API getListMessages requests. The issue has now been resolved.
Mar 12, 16:21 PDT
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone Vietnam
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender ID to MobiFone network subscribers in Vietnam is operating normally.
Mar 12, 14:09 PDT
Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 12:14 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 12, 11:35 PDT
Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 10:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 10:40 PDT
SMS Delivery Delays from Twilio to Telefonica O2 Germany
Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica O2 network subscribers in Germany is operating normally.
Mar 12, 11:55 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica O2 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 10:00 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 12, 00:23 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 11, 00:27 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 10, 00:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 9, 00:33 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 8, 08:23 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 7, 23:29 PST
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 7, 19:25 PST
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 17:39 PST
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 17:09 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 7, 01:23 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 6, 17:24 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 6, 13:26 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 11:25 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 09:33 PST
Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 07:31 PST
Monitoring - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 05:38 PST
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 6, 01:44 PST
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Mar 5, 23:51 PST
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 5, 22:51 PST
SMS Delivery Delays from Twilio to Airtel Nigeria
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages from Twilio to Airtel Nigeria. This incident has been resolved.
Mar 12, 10:45 PDT
Update - We are continuing to observe recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 08:47 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 06:55 PDT
Update - We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 12, 05:01 PDT
Investigating - We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 12, 04:11 PDT
Singapore Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 PDT
Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 12 March 2026 at 07:00 PDT until 12 March 2026 at 09:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Singapore phone numbers.
Mar 5, 18:32 PST
Australia Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 06:00 PDT
Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 12 March 2026 at 06:00 PDT until 12 March 2026 at 08:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 11, 16:17 PDT
Australia Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 PDT
Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 12 March 2026 at 05:00 PDT until 12 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 11, 16:17 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:01 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 11 March 2026 at 21:00 PDT until 12 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
Mar 6, 05:44 PST
Germany Account Security Carrier Partner Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 23:00 PDT
Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 11 March 2026 at 23:00 PDT until 12 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 9, 06:27 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 PDT
Scheduled - Twilio is conducting a planned maintenance from 11 March 2026 at 20:00 PDT until 12 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Feb 9, 21:34 PST
Mar 11, 2026
New Zealand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 21:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:00 PDT
Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 11 March 2026 at 13:00 PDT until 11 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Zealand handsets via New Zealand short codes.
Mar 5, 07:01 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Mar 11, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 15:00 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 March 2026 at 15:00 PDT until 11 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Mar 5, 02:32 PST
User Authentication Identity API Errors for XL Axiata in Indonesia
Resolved - Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.
Mar 11, 19:24 PDT
Update - Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 19:10 PDT
Monitoring - Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 17:11 PDT
Investigating - Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 11, 16:12 PDT
Automated Alert: Minimal Customer Impact
Resolved - We have fully investigated the Twilio Accounts not reactivating after successfully adding funds to the Account issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 11, 16:55 PDT
Investigating - Our monitoring systems have detected a potential issue with Twilio Accounts not reactivating after successfully adding funds to the Account. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 11, 16:37 PDT
SMS Delivery Delays to Telekom in South Africa
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telekom in South Africa. This incident has been resolved.
Mar 11, 16:05 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 14:10 PDT
Update - We are still experiencing SMS delivery delays to Telekom in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 11, 10:28 PDT
Update - We continue to experience SMS Delivery Delays to Telekom in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 08:29 PDT
Investigating - We are experiencing SMS Delivery Delays to Telekom in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 11, 07:36 PDT
Indonesia Account Security Carrier Partner Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Mar 11, 14:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 PDT
Scheduled - Our carrier partner XL Axiata Indonesia is conducting a planned maintenance from 11 March 2026 at 08:00 PDT until 11 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent API request failures for XL Axiata Indonesia customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 11, 04:04 PDT
France SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 PDT
Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 11 March 2026 at 12:00 PDT until 11 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets via subset of France long codes.
Feb 27, 14:44 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Mar 11, 13:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:01 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 March 2026 at 13:00 PDT until 11 March 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 11, 06:48 PDT
Account Suspension Error
Resolved - All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.
Mar 11, 10:52 PDT
Monitoring - All accounts affected by the suspension error have been reactivated. We will continue to monitor for system stability and provide another update in 2 hours, or sooner if more information becomes available.
Mar 11, 09:17 PDT
Update - A small subset of accounts were suspended in error. We are still working to resolve this as quickly as possible. We will provide another update in 2 hours or sooner if more information becomes available.
Mar 11, 08:35 PDT
Update - A small subset of accounts were suspended in error. We continue to work to resolve this as quickly as possible. We will provide another update in 1 hour or sooner if more information becomes available.
Mar 11, 07:37 PDT
Investigating - A small subset of accounts were suspended in error. We are working to resolve this as quickly as possible. We will provide another update in 1 hours or sooner if more information becomes available.
Mar 11, 07:29 PDT
SMS Delivery Receipt Delays from Twilio to Vodacom South Africa
Resolved - We are no longer experiencing SMS Delivery Receipt Delays from Twilio to Vodacom network subscribers in South Africa. This incident has been resolved.
Mar 11, 09:24 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 08:05 PDT
Update - We continue to observe recovery in SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Message delivery may succeed, but delivery receipts could still be delayed. We will provide another update in 2 hours or sooner if more information becomes available.
Mar 11, 07:21 PDT
Monitoring - We are observing recovery in SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Message delivery may succeed, but delivery receipts could still be delayed. We will provide another update in 30 minutes or sooner if more information becomes available.
Mar 11, 06:53 PDT
Update - We continue to experience SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 06:39 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 11, 05:40 PDT
SMS Delivery Delays and Failures From Twilio to Evatis Djibouti
Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.
Mar 11, 04:28 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Evatis network subscribers in Djibouti and are monitoring service stability. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 11, 02:31 PDT
Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Mar 11, 00:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 23:52 PDT
Mar 10, 2026
SMS Delivery Delays to and From a Subset of Twilio Long Codes in Portugal
Resolved - We are no longer experiencing SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. This incident has been resolved.
Mar 10, 23:12 PDT
Monitoring - We are observing recovery in SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 21:12 PDT
Update - Twilio customers continue to experience SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 19:24 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 18:23 PDT
United States SMS and MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Mar 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 19:00 PDT
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 10 March 2026 at 19:00 PDT until 10 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via subset of long codes and short codes.
Mar 6, 10:31 PST
Kazakhstan SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Mar 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 15:00 PDT
Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 10 March 2026 at 15:00 PDT until 10 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 10, 08:27 PDT
SMS Delivery Delay To Orange Network in Cameroon
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network subscribers in Cameroon. This incident has been resolved.
Mar 10, 17:33 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
Mar 10, 15:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 13:07 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 10, 09:07 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 07:13 PDT
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 06:17 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 06:07 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Mar 10, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:02 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 March 2026 at 13:00 PDT until 10 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Mar 3, 13:57 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Mar 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:01 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 March 2026 at 13:00 PDT until 10 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Feb 26, 12:50 PST
SMS Delivery Delays and Failures from Twilio to Mobitel Cambodia
Resolved - The incident has been resolved and SMS delivery from Twilio to Mobitel network subscribers in Cambodia is operating normally.
Mar 10, 15:29 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Mobitel network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
Mar 10, 13:30 PDT
Update - We are continuing to experience SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 10, 06:54 PDT
Update - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 10, 03:04 PDT
Update - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 01:07 PDT
Investigating - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 00:12 PDT
Japan SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 06:00 PDT
Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 10 March 2026 at 06:00 PDT until 10 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Feb 17, 22:30 PST
Indonesia SMS Carrier Maintenance - Three and Indosat
Completed - The scheduled maintenance has been completed.
Mar 10, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:00 PDT
Scheduled - The Three and Indosat networks in Indonesia are conducting a planned maintenance from 10 March 2026 at 09:00 PDT until 10 March 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Mar 10, 01:50 PDT
SMS Delivery Delays and Failures between Twilio and Multiple Networks in Germany
Resolved - The incident has been resolved and SMS delivery between Twilio and affected networks in Germany is operating normally.
Mar 10, 10:17 PDT
Monitoring - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 08:28 PDT
Identified - wilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 07:31 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 10, 07:11 PDT
SMS Delivery Delays and Failures to Airtel in Zambia
Resolved - We are no longer experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. This incident has been resolved.
Mar 10, 06:26 PDT
Monitoring - We are observing successful SMS delivery from Twilio to Airtel network subscribers in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 04:36 PDT
Update - We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 02:50 PDT
Investigating - We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Mar 10, 02:00 PDT
SMS Delivery Failures To Telefonica Network In Mexico Via A Subset Of Longcodes
Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telefonica network subscribers in Mexico is operating normally.
Mar 10, 04:12 PDT
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 9, 15:16 PDT
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Mar 8, 15:16 PDT
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Mar 7, 23:26 PST
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 7, 15:31 PST
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 7, 11:43 PST
Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 09:46 PST
Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 08:48 PST
Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 07:50 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 21:00 PDT until 10 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Mar 3, 12:08 PST
SMS Delivery Delays from Twilio to Claro Colombia
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.
Mar 10, 02:56 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 10, 01:11 PDT
Update - Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 23:19 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 22:22 PDT
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes and Toll Free Numbers to GTA United States
Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Toll-Free Numbers to GTA network subscribers in the United States. This incident has been resolved.
Mar 10, 01:30 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes and Toll-Free Numbers to GTA network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 23:37 PDT
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 9, 09:10 PDT
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 8, 09:44 PDT
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Mar 7, 09:48 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Mar 6, 17:55 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 6, 10:08 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 6, 10:08 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Mar 6, 04:23 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 6, 00:35 PST
Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 5, 22:37 PST
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 5, 21:37 PST
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:01 PDT
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 23:00 PDT until 10 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
Mar 5, 15:07 PST
SMS Delivery Delays from Twilio to Evatis Djibouti
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.
Mar 10, 00:57 PDT
Monitoring - We have observed a recovery in SMS delivery delays from Twilio to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 23:01 PDT
Update - We are continuing to investigate SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 9, 18:58 PDT
Update - We are continuing to investigate SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 16:59 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 15:58 PDT
Mar 9, 2026
United States SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:00 PDT
Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 23:00 PDT until 09 March 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
Feb 27, 14:54 PST
SMS Delivery Delays from Subset Of Twilio Long Code to Verizon & Clearsky Network In United States
Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to Verizon and Clearsky network subscribers in the United States are operating normally.
Mar 9, 22:58 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to Verizon and Clearsky network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 21:05 PDT
Investigating - Twilio customers may be experiencing SMS delivery  delays from Subset Of Twilio Long Code to Verizon & Clearsky Network In United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 20:02 PDT
Twilio Flex - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 20:30 PDT
Update - We're conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue for about 1 minute:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Mar 9, 08:12 PDT
Update - We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Feb 28, 04:52 PST
Scheduled - We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
-Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
-There is no workaround however, if there is any failures in the API responses, please retry the request.
Feb 25, 04:17 PST
Twilio and SendGrid Help Center AI Assistant Issues
Resolved - Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time
Mar 9, 22:24 PDT
Monitoring - AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 21:22 PDT
Update - AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 21:21 PDT
Identified - We have identified the issue and currently Twilio and SendGrid customers are experiencing elevated latency of ~1 minute to 2.5 minutes in responses with AI chatbots and contacting support. Our engineers are actively working to deploy the fix. We expect to provide another update in 1 hour or as soon as more information becomes available
Mar 9, 20:51 PDT
Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.
Mar 9, 20:13 PDT
Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 18:07 PDT
Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 17:10 PDT
Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Mar 9, 16:40 PDT
Update - Twilio and SendGrid customers may be experiencing issues interacting with AI chatbots in our Help Centers. Customers may not be able to speak with AI Chatbot in Twilio Help Center and SendGrid Help Center. Some customers may not be able to contact Twilio Support. Our engineers have been alerted and are investigating the root cause. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Mar 9, 16:25 PDT
Investigating - Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
Mar 9, 15:54 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Mar 9, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 16:00 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 March 2026 at 16:00 PDT until 09 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 3, 09:55 PST
Germany Account Security Carrier Partner Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Mar 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 19:00 PDT
Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 March 2026 at 19:00 PDT until 09 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Mar 5, 07:05 PST
SMS Delivery Receipt Delays from Twilio to MTN Nigeria
Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.
Mar 9, 19:29 PDT
Update - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 17:37 PDT
Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
Mar 9, 15:36 PDT
Update - We continue to experience SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 15:06 PDT
Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 14:05 PDT
Delays in Processing Pricing Events
Resolved - The pricing event processing service issues have been resolved and the services are operating normally at this time. We will continue to monitor for system stability.
Mar 9, 15:55 PDT
Update - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 13:56 PDT
Update - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 11:55 PDT
Monitoring - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 10:58 PDT
Update - We are continuing to investigate this issue.
Mar 9, 10:12 PDT
Investigating - We are currently investigating an issue where our pricing event processing service is not handling messages as expected. As a result, some customers may notice missing billing information in their logs and pricing callbacks not being triggered. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide an update in 1 hour or as soon as more information becomes available.
Mar 9, 10:10 PDT
SMS Delivery Delays from Twilio to Claro Chile
Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Chile is operating normally
Mar 9, 14:30 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
Mar 9, 12:30 PDT
Update - Twilio customers may still be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 10:30 PDT
Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 09:36 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 09:22 PDT
Singapore SMS Carrier Maintenance - M1
Completed - The scheduled maintenance has been completed.
Mar 9, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 11:00 PDT
Scheduled - The M1 network in Singapore is conducting a planned maintenance from 09 March 2026 at 11:00 PDT until 09 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
Mar 3, 20:12 PST
SMS Delivery Failures from Twilio to Telefonica Ecuador
Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Ecuador is operating normally.
Mar 9, 13:41 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 11:40 PDT
Update - Twilio customers may still be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 10:51 PDT
Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 9, 10:00 PDT
Flex Agents Experiencing Errors with Interaction Participants
Resolved - We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Mar 9, 13:19 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Mar 9, 12:08 PDT
SMS Delivery Delays from Twilio to XL Axiata Indonesia
Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to XL Axiata network subscribers in Indonesia. This incident has been resolved.
Mar 9, 02:30 PDT
Monitoring - We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 9, 00:41 PDT
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 8, 23:48 PDT
Mar 8, 2026
SMS and MMS Delivery Failures from Twilio to T-Mobile United States
Resolved - The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally. This incident has been resolved.
Mar 8, 15:46 PDT
Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 8, 14:20 PDT
Identified - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 8, 13:34 PDT
Update - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 8, 13:04 PDT
Investigating - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 8, 13:03 PDT
Mar 7, 2026
SMS Delivery Delays from Twilio to MTN Ghana
Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Ghana is operating normally.
Mar 7, 15:36 PST
Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 14:41 PST
Update - Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 7, 14:35 PST
Update - Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 12:35 PST
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 11:39 PST
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 10:45 PST
SMS Delivery Delays from Twilio to Vivacom Bulgaria
Resolved - The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.
Mar 7, 15:03 PST
Update - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 7, 13:43 PST
Monitoring - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 11:56 PST
Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 11:05 PST
Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 10:04 PST
SMS Delivery Delays to Multiple Network in United States of America via Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages from a subset of Twilio Short Codes to multiple networks in the United States of America. This incident has been resolved.
Mar 7, 14:38 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Short Codes to multiple networks in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 12:41 PST
Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States of America. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Mar 7, 10:25 PST
Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Mar 7, 06:27 PST
Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 7, 04:29 PST
Investigating - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Mar 7, 03:25 PST
Mar 6, 2026
Mar 5, 2026
Mar 4, 2026
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