SMS Delivery Delays to MTN in Afghanistan
Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 2024 - 21:03 PST
Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 20, 2024 - 05:03 PST
Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 2024 - 21:04 PST
Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 2024 - 17:04 PST
Update - We are continuing to experience SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 2024 - 15:00 PST
Update - We are continuing to investigate this issue.
Nov 19, 2024 - 13:45 PST
Investigating - We are experiencing SMS delivery delays when sending messages to MTN in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 2024 - 13:33 PST
US SMS Carrier Maintenance - Small US Carriers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 21:02 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 November 2024 at 21:00 PST until 21 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets
Nov 20, 2024 21:00 - Nov 21, 2024 01:30 PST
United States SMS Carrier Maintenance - Verizon
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 21:00 PST
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 20 November 2024 at 21:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Verizon United States handsets.
Nov 20, 2024 21:00 - Nov 21, 2024 00:00 PST
US and Canada SMS and MMS Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 20:00 PST
Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 20 November 2024 at 20:00 PST until 21 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Nov 20, 2024 20:00 - Nov 21, 2024 00:00 PST
SMS Delivery Delays to Shelcomm Network in the United States of America
Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 20, 2024 - 17:54 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 2024 - 16:03 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Shelcomm Network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 2024 - 15:09 PST
Issues With Verify (2FA) Traffic to China
Update - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 2024 - 13:24 PST
Update - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 2024 - 11:28 PST
Monitoring - We have started seeing recovery for Verify (2FA) traffic to China. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 20, 2024 - 10:56 PST
Identified - Our engineers have identified the issue causing problems with Verify (2FA) traffic to China and are working to deploy a fix. We will provide another update on November 20th, at 11 AM Pacific time or as soon as more information becomes available.
Nov 18, 2024 - 08:15 PST
Update - We are still experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 17, 2024 - 09:33 PST
Update - We keep experiencing issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 16, 2024 - 09:33 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers continue to work to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 15, 2024 - 09:27 PST
Update - We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 14, 2024 - 09:38 PST
Update - We still continue to experience issues with Verify (2FA) traffic to China. Our engineers are still working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 13, 2024 - 09:37 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 12, 2024 - 09:43 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 10, 2024 - 09:46 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 09, 2024 - 09:48 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 08, 2024 - 05:46 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 07, 2024 - 14:04 PST
Update - We continue to experience issues with Verify (2FA) traffic to China. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 07, 2024 - 05:52 PST
Update - We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 07, 2024 - 01:57 PST
Investigating - We continue to experience China customers unable to receive 2FA OTP into Twilio Console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 06, 2024 - 21:56 PST
SMS Delivery Report Delays to Yemen Mob. CDMA Network in Yemen
Update - We are still experiencing SMS Delivery receipt delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 24 hours or as soon as more information becomes available.
Nov 20, 2024 - 10:00 PST
Update - We are experiencing SMS Delivery receipt delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 24 hours or as soon as more information becomes available.
Nov 19, 2024 - 10:00 PST
Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
Nov 18, 2024 - 19:36 PST
Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
Nov 18, 2024 - 11:10 PST
Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
Nov 18, 2024 - 07:25 PST
Update - We are still experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 2024 - 05:24 PST
Investigating - We are experiencing SMS Delivery Delays to Yemen Mob. CDMA in Yemen. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 2024 - 04:24 PST
SMS Delivery Failures to Telefonica Network in El Salvador
Identified - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Nov 20, 2024 - 05:58 PST
Update - We are continuing to experience SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Nov 19, 2024 - 13:59 PST
Update - We are still experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 2024 - 05:44 PST
Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 2024 - 01:45 PST
Update - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 2024 - 23:47 PST
Investigating - We are experiencing SMS delivery failures to Telefonica Network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 2024 - 22:45 PST
United States SMS Carrier Maintenance - T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 2024 - 23:01 PST
Scheduled - The T-Mobile network in the United States is conducting a series of emergency maintenances from 19 November 2024 at 23:00 PST until 21 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.



Note, the maintenance will be carried out on each of the following dates and times:



19 November 2024 at 23:00 PST until 20 November 2024 at 02:00 PST

21 November 2024 at 00:00 PST until 21 November 2024 at 04:00 PST



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 2024 23:00 - Nov 21, 2024 04:00 PST
Multiple Destination Voice Carrier Partner Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 2024 - 01:02 PST
Scheduled - Our Voice carrier partner in Australia and New Zealand is conducting a series of planned maintenances from 19 November 2024 at 01:00 PST until 28 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Australia and New Zealand phone numbers.



Note, the maintenance will be carried out on each of the following dates and times:



19 November 2024 at 01:00 PST until 19 November 2024 at 04:00 PST

21 November 2024 at 01:00 PST until 21 November 2024 at 04:00 PST

26 November 2024 at 01:00 PST until 26 November 2024 at 04:00 PST

28 November 2024 at 01:00 PST until 28 November 2024 at 04:00 PST
Nov 19, 2024 01:00 - Nov 28, 2024 04:00 PST
United Kingdom SMS Carrier Maintenance - O2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2024 - 16:01 PST
Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 17 November 2024 at 16:01 PST until 22 November 2024 at 15:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Nov 17, 2024 16:01 - Nov 22, 2024 15:59 PST
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 06, 2024 - 12:00 PST
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 06 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



06 November 2024 at 12:00 PST until 06 November 2024 at 16:00 PST

11 November 2024 at 12:00 PST until 11 November 2024 at 16:00 PST

13 November 2024 at 12:00 PST until 13 November 2024 at 16:00 PST

18 November 2024 at 12:00 PST until 18 November 2024 at 16:00 PST

20 November 2024 at 12:00 PST until 20 November 2024 at 16:00 PST

25 November 2024 at 12:00 PST until 25 November 2024 at 16:00 PST

27 November 2024 at 12:00 PST until 27 November 2024 at 16:00 PST
Nov 6, 2024 12:00 - Nov 27, 2024 16:00 PST
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification ? Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE Operational
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
Intelligence Operational
Pay Operational
Media Streams Operational
Dialogflow Operational
ACCOUNT SECURITY Degraded Performance
Authy 2FA Degraded Performance
Verify Degraded Performance
Authy App Operational
Lookup ? Operational
ELASTIC SIP TRUNKING Operational
Origination ? Operational
Termination Operational
FLEX Operational
Flex Application Platform Operational
TaskRouter ? Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS ? Operational
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
Video Insights Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Degraded Performance
SMS Long Code, North America Under Maintenance
MMS Long Code, North America Under Maintenance
SMS Short Code, North America Under Maintenance
MMS Short Code, North America Under Maintenance
SMS Toll-Free, North America Under Maintenance
MMS Toll-Free, North America Under Maintenance
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Operational
Voice, Europe Under Maintenance
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Degraded Performance
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
INTERNET OF THINGS Operational
Programmable Wireless Operational
Super SIM Operational
Wireless Insights Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
United States MMS Carrier Partner Maintenance Nov 20, 2024 22:00 - Nov 21, 2024 03:00 PST
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 20 November 2024 at 22:00 PST until 21 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Nov 18, 2024 - 14:39 PST
United States Account Security Carrier Partner Maintenance - AT&T Nov 20, 2024 22:00 - Nov 21, 2024 02:30 PST
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 20 November 2024 at 22:00 PST until 21 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 20, 2024 - 14:03 PST
United Kingdom Account Security Carrier Partner Maintenance - Three Nov 20, 2024 22:30-23:00 PST
Our carrier partner Three United Kingdom is conducting an emergency maintenance from 20 November 2024 at 22:30 PST until 20 November 2024 at 23:00 PST. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Product: Lookup SIM Swap



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Nov 20, 2024 - 13:42 PST
United States and Canada Voice Carrier Partner Maintenance - Emergency Services Nov 21, 2024 01:00-02:00 PST
Our Voice carrier partner in the United States and Canada is conducting a planned maintenance from 21 Nov 2024 at 01:00 PST until 21 Nov 2024 at 02:00 PST for Emergency Services.



During the maintenance window, some emergency calls may be routed to the Emergency Call Relay Center (ECRC) instead of directly to the Public Safety Answering Point (PSAP). All emergency calls will still connect successfully.
Posted on Nov 15, 2024 - 09:58 PST
Russia SMS Carrier Maintenance - Megafon Nov 21, 2024 12:00-16:00 PST
The Megafon network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Megafon Russia handsets.
Posted on Nov 19, 2024 - 15:44 PST
Russia SMS Carrier Maintenance - Tele2 Nov 21, 2024 12:00-16:00 PST
The Tele2 network in Russia is conducting a planned maintenance from 21 November 2024 at 12:00 PST until 21 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Nov 19, 2024 - 15:11 PST
US and Canada SMS and MMS Carrier Partner Maintenance Nov 21, 2024 20:00 - Nov 22, 2024 00:00 PST
Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 21 November 2024 at 20:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Posted on Nov 14, 2024 - 14:04 PST
United States SMS Carrier Maintenance - Verizon Nov 21, 2024 21:00 - Nov 22, 2024 00:00 PST
The Verizon network in the United States is conducting a planned maintenance from 21 November 2024 at 21:00 PST until 22 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Nov 12, 2024 - 14:57 PST
Indonesia SMS Carrier Maintenance - Smartfren Nov 22, 2024 01:00-06:00 PST
The Smartfren network in Indonesia is conducting a planned maintenance from 22 November 2024 at 01:00 PST until 22 November 2024 at 06:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Smartfren Indonesia handsets.
Posted on Nov 14, 2024 - 21:22 PST
United States Account Security Carrier Partner Maintenance - T-Mobile US Nov 24, 2024 01:00-04:00 PST
Our carrier partner T-Mobile US United States is conducting a planned maintenance from 24 November 2024 at 01:00 PST until 24 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



Impacted Product: Lookup SIM Swap
Posted on Nov 19, 2024 - 22:50 PST
Multiple Destination SMS Carrier Maintenance - Hi3G Nov 24, 2024 12:10 - Nov 27, 2024 20:10 PST
The Hi3G network in Sweden and Denmark is conducting a series of planned maintenances from 24 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Hi3G Sweden and Denmark handsets.



Note, the maintenance will be carried out on each of the following dates and times:



24 November 2024 at 12:10 PST until 24 November 2024 at 21:00 PST

26 November 2024 at 12:10 PST until 26 November 2024 at 21:00 PST

27 November 2024 at 12:10 PST until 27 November 2024 at 21:00 PST
Posted on Nov 19, 2024 - 22:04 PST
New Zealand Voice Carrier Partner Maintenance Nov 26, 2024 03:00-07:00 PST
Our Voice carrier partner in New Zealand is conducting a planned maintenance from 26 November 2024 at 03:00 PST until 26 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Posted on Nov 20, 2024 - 05:51 PST
New Zealand Voice Carrier Partner Maintenance Nov 27, 2024 03:00-07:00 PST
Our Voice carrier partner in New Zealand is conducting a planned maintenance from 27 November 2024 at 03:00 PST until 27 November 2024 at 07:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio New Zealand phone numbers.
Posted on Nov 20, 2024 - 05:52 PST
Hong Kong SMS Carrier Maintenance - Three Dec 1, 2024 11:00-13:00 PST
The Three network in Hong Kong is conducting a planned maintenance from 01 December 2024 at 11:00 PST until 01 December 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Hong Kong handsets.
Posted on Nov 14, 2024 - 06:27 PST
United States SMS Carrier Maintenance - T-Mobile Dec 3, 2024 19:00 - Dec 4, 2024 05:00 PST
The T-Mobile network in the United States is conducting a planned maintenance from 03 December 2024 at 19:00 PST until 04 December 2024 at 05:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
Posted on Nov 19, 2024 - 13:47 PST
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Past Incidents
Nov 20, 2024
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Nov 20, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 20 November 2024 at 19:00 PST until 20 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Nov 18, 20:08 PST
SMS Delivery Delays to T-Mobile & Verizon Networks in the US for a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. This incident has been resolved.
Nov 20, 20:29 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 18:29 PST
Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 20, 14:29 PST
Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 12:49 PST
Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile & Verizon Networks in the US for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 11:20 PST
MMS Delivery Delays to AT&T Network in the US for a subset of Toll Free and Short Code Numbers
Resolved - We are no longer experiencing delivery report delays when sending to AT&T Network in the US for a subset of Toll Free Numbers. This incident has been resolved.
Nov 20, 20:28 PST
Update - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 18:28 PST
Update - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 16:28 PST
Monitoring - We are observing recovery in MMS delivery delays when sending messages to AT&T Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 14:34 PST
Update - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 20, 11:38 PST
Update - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free and a subset of Shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 09:38 PST
Investigating - We are experiencing MMS delivery delays sending to AT&T Network in the US for a subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 08:35 PST
HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.
Resolved - The issue affecting the creation of Flex Web Chats in Flex Conversations has been resolved. The service is now functioning normally.
Nov 20, 20:16 PST
Monitoring - We have started seeing recovery for the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 18:16 PST
Update - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 17:16 PST
Update - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 20, 16:48 PST
Identified - Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 15:58 PST
Update - We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 20, 15:26 PST
Update - We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Nov 20, 15:25 PST
Investigating - Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 20, 15:04 PST
SMS Delivery Delays to Brisanet Network in Brazil
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.
Nov 20, 16:29 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 14:36 PST
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 20, 10:57 PST
Update - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 08:57 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 07:57 PST
SMS Delivery Delays to Altan Redes Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
Nov 20, 16:17 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 14:28 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 13:46 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Nov 20, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 PST
Scheduled - The Beeline network in Russia is conducting an emergency maintenance from 20 November 2024 at 13:00 PST until 20 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Nov 19, 02:13 PST
SMS Delivery Delays to Telma Network in Madagascar
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. This incident has been resolved.
Nov 20, 15:41 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 13:37 PST
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 11:40 PST
Investigating - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 1 hour or as soon as more information becomes available.
Nov 20, 11:16 PST
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 07:16 PST
Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
Nov 20, 03:40 PST
Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 20, 01:40 PST
Investigating - We are still experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 00:40 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telma Network in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 22:43 PST
Update - We are continuing to experience SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
Nov 19, 17:59 PST
Update - We are still experiencing SMS delivery delays when sending messages to the Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
Nov 19, 10:03 PST
Update - We are still experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
Nov 19, 06:05 PST
Update - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 04:16 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telma Network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 03:17 PST
France SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:01 PST
Scheduled - Our SMS carrier partner in France is conducting an emergency maintenance from 20 November 2024 at 13:00 PST until 20 November 2024 at 15:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
Nov 19, 06:41 PST
Malaysia SMS Carrier Maintenance - DiGi
Completed - The scheduled maintenance has been completed.
Nov 20, 14:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 PST
Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 20 November 2024 at 09:30 PST until 20 November 2024 at 14:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from DiGi Malaysia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 20, 01:40 PST
SMS Delivery Failures to Digitel Network in Venezuela
Resolved - We are no longer experiencing SMS delivery failures to Digitel Network in Venezuela. This incident has been resolved.
Nov 20, 13:39 PST
Monitoring - We are observing successful SMS delivery to Digitel Network in Venezuela. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 11:45 PST
Investigating - We are experiencing SMS delivery failures sending to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 10:44 PST
Recording API Unavailable in IE1/AU1 Home Regions
Resolved - Recording API unavailable in IE1/AU1 home regions has been resolved and Recording API is operating normally at this time.
Nov 20, 13:30 PST
Russia SMS Carrier Maintenance - MOTIV
Completed - The scheduled maintenance has been completed.
Nov 20, 13:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:20 PST
Scheduled - The MOTIV network in Russia is conducting an emergency maintenance from 20 November 2024 at 10:20 PST until 20 November 2024 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MOTIV Russia handsets.
Nov 19, 02:15 PST
SMS Delivery Delays to Xphone Network in Israel
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Xphone Network in Israel. This incident has been resolved.
Nov 20, 11:33 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Xphone Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 09:20 PST
Update - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 08:13 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 07:12 PST
Monitoring - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 07:07 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 06:33 PST
503 Service Unavailable Errors on Twilio Chat Services
Resolved - HTTP 503 errors when trying to initialize the SDK client have been resolved and Programmable Chat Sync client SDKs are operating normally at this time.
Nov 20, 08:46 PST
Monitoring - Programmable Chat Sync client SDKs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Nov 20, 08:15 PST
Investigating - Customers using older versions of the Programmable Chat Sync client SDKs may experience HTTP 503 errors when trying to initialize the SDK client. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 07:35 PST
SMS Delivery Delay to Africell Network in Congo
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Congo. This incident has been resolved.
Nov 20, 06:04 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Congo We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 04:09 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 19, 13:56 PST
Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 19, 05:53 PST
Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 01:55 PST
Update - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 23:56 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 23:16 PST
SMS Delivery Delays to T-Mobile in Netherlands
Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. This incident has been resolved.
Nov 20, 05:46 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 03:50 PST
Update - We are still experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 01:50 PST
Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 20, 00:52 PST
United States MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 03:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:02 PST
Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 19 November 2024 at 23:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 17:55 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 PST
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 19 November 2024 at 23:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Nov 18, 15:09 PST
Kazakhstan SMS Carrier Maintenance - Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 PST
Scheduled - The Tele2 and Altel networks in Kazakhstan are conducting a planned maintenance from 20 November 2024 at 00:00 PST until 20 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel Kazakhstan handsets.
Nov 15, 03:54 PST
SMS Delivery Delays to Multiple Networks in New Zealand via Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. This incident has been resolved.
Nov 20, 02:54 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 00:57 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 20, 00:03 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 23:03 PST
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Nov 20, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 November 2024 at 21:00 PST until 20 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Nov 13, 22:01 PST
SMS Delivery Delays and Failures to Shelcomm Network in US Over a Subset of Long Code
Resolved - We are no longer experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. This incident has been resolved.
Nov 20, 00:28 PST
Monitoring - We are observing recovery in SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 22:32 PST
Update - We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 19, 19:30 PST
Update - We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 17:30 PST
Update - We are experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 16:30 PST
Investigating - Our monitoring systems have detected a potential issue of SMS delivery delays and failures to Shelcomm Network in US over a subset of long code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 19, 16:24 PST
Nov 19, 2024
SMS Delivery Delays Across Multiple Networks in Colombia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. This incident has been resolved.
Nov 19, 23:12 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia for a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 21:25 PST
Identified - The issue causing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
Nov 19, 15:06 PST
Update - We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 4 hours or as soon as more information becomes available.
Nov 19, 11:02 PST
Update - We are still experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 19, 09:05 PST
Update - We are experiencing SMS delivery delays to multiple networks in Colombia for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 08:18 PST
Investigating - We are experiencing SMS delivery delays to the Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 07:53 PST
SMS Delivery Delays to Intertelecom Ltd Network In Ukraine
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. This incident has been resolved.
Nov 19, 20:49 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 19:05 PST
Update - We are continuing to experience SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
Nov 19, 17:05 PST
Update - We are experiencing SMS delivery delays when sending messages to Intertelecom Ltd Network In Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 16:01 PST
Investigating - Our monitoring systems have detected a potential issue of SMS delivery delays To Intertelecom Ltd Network In Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 19, 15:53 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 19 November 2024 at 15:00 PST until 19 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 19, 05:55 PST
Kazakhstan SMS Carrier Maintenance - Tele2 and Altel
Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 14:00 PST
Scheduled - The Tele2 and Altel networks in Kazakhstan are conducting a planned maintenance from 19 November 2024 at 14:00 PST until 19 November 2024 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel Kazakhstan handsets.
Nov 15, 03:57 PST
Russia SMS Carrier Maintenance - MegaFon and Yota
Completed - The scheduled maintenance has been completed.
Nov 19, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 PST
Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 19 November 2024 at 12:00 PST until 19 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Nov 15, 06:19 PST
SMS Delivery Delays to the Claro Network in Ecuador
Resolved - We are no longer experiencing SMS delivery to the Claro network in Ecuador. The incident has been resolved.
Nov 19, 10:48 PST
Monitoring - We are observing successful SMS delivery to the Claro network in Ecuador. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 09:15 PST
Update - We are still experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 19, 07:49 PST
Investigating - We are experiencing SMS delivery delays to the Claro network in Ecuador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 06:55 PST
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Nov 19, 08:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:01 PST
Scheduled - The MTS network in Russia is conducting an emergency maintenance from 19 November 2024 at 08:00 PST until 19 November 2024 at 08:45 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 18, 08:22 PST
Malaysia SMS Carrier Maintenance - U Mobile
Completed - The scheduled maintenance has been completed.
Nov 19, 08:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 PST
Scheduled - The U Mobile network in Malaysia is conducting a planned maintenance from 19 November 2024 at 08:00 PST until 19 November 2024 at 08:15 PST. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets.
Nov 5, 07:18 PST
SMS Delivery Receipt Delays to Multiple Network in Portugal
Resolved - We are no longer experiencing delivery report delays when sending to multiple networks in Portugal. The incident has been resolved.
Nov 19, 07:12 PST
Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 19, 05:25 PST
Investigating - We are experiencing delays in receiving message delivery reports when sending to multiple networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 19, 04:36 PST
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 PST
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 November 2024 at 02:00 PST until 19 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Nov 8, 14:52 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 PST
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2024 at 23:00 PST until 19 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Nov 10, 15:36 PST
US SMS and MMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Nov 19, 01:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 PST
Scheduled - The Verizon network in the US is conducting a planned maintenance from 18 November 2024 at 21:00 PST until 19 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon US handsets.
Nov 12, 14:40 PST
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Nov 19, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 PST
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 November 2024 at 08:00 PST until 19 November 2024 at 01:00 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Nov 12, 07:21 PST
SMS Delivery Delays to NRJ in France
Resolved - We are no longer experiencing SMS delivery delays when sending messages to NRJ in France. This incident has been resolved.
Nov 19, 00:54 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to NRJ in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 22:55 PST
Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 16 hours or as soon as more information becomes available.
Nov 18, 14:21 PST
Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update within 8 hours or as soon as more information becomes available.
Nov 18, 06:20 PST
Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 18, 02:27 PST
Update - We are still observing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 00:27 PST
Investigating - We are experiencing SMS delivery delays when sending messages to NRJ in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 23:27 PST
SMS Delivery Delay To Multiple Airtel Networks In Congo.
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel Network in Congo. This incident has been resolved.
Nov 19, 00:53 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel Network in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 22:54 PST
Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 18, 03:36 PST
Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 17, 03:36 PST
Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Nov 16, 03:42 PST
Update - We continue to experience SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Nov 15, 11:46 PST
Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 15, 03:47 PST
Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 15, 00:05 PST
Update - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 22:19 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 21:26 PST
Nov 18, 2024
SMS Delivery Delays to Multiple Networks in New Zealand
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. This incident has been resolved.
Nov 18, 23:44 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 21:52 PST
Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 18, 20:41 PST
Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 18:41 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 17:47 PST
Multiple Destination SMS Carrier Maintenance - Orange
Completed - The scheduled maintenance has been completed.
Nov 18, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:30 PST
Scheduled - The Orange network in Multiple Destination is conducting a planned maintenance from 18 November 2024 at 20:30 PST until 18 November 2024 at 23:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Multiple Destination handsets.
Nov 14, 07:29 PST
SMS Delivery Delay To Telikom Network In Papua New Guinea
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. This incident has been resolved.
Nov 18, 23:21 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 21:20 PST
Update - We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 19:25 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telikom Network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 18:36 PST
US MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 20:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:30 PST
Scheduled - Our MMS carrier partner in the US is conducting a planned maintenance from 18 November 2024 at 17:30 PST until 18 November 2024 at 20:30 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from US handsets.
Nov 14, 14:43 PST
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 PST
Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 November 2024 at 13:00 PST until 18 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Oct 29, 07:14 PDT
Belarus SMS Carrier Maintenance - Velcom A1, MTS and life
Completed - The scheduled maintenance has been completed.
Nov 18, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 PST
Scheduled - The Velcom A1, MTS and life networks in Belarus are conducting a planned maintenance from 18 November 2024 at 14:00 PST until 18 November 2024 at 19:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Velcom A1, MTS and life Belarus handsets.
Nov 14, 05:42 PST
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Nov 18, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 PST
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 18 November 2024 at 13:00 PST until 18 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Nov 15, 05:00 PST
MMS Delivery Failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers
Resolved - We are no longer experiencing MMS delivery failures to AT&T Network in the US for a Subset of Short Code and Toll Free Numbers. This incident has been resolved.
Nov 18, 13:24 PST
Monitoring - We are observing successful MMS delivery when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 11:29 PST
Update - We continue to experience MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update within 2 hours or as soon as more information becomes available.
Nov 18, 10:02 PST
Investigating - We are experiencing MMS delivery failures when sending to the AT&T network in the US for a subset of Short Codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 09:19 PST
Twilio Flex and Task Router Degraded Performance
Resolved - Twilio Flex, including Task Router, was degraded for 10 minutes between 11:19 AM and 11:29 AM Pacific Time on 11/18/2024. During this period of time customers may have experienced issues related to initiating, routing, and wrapping up calls. The issue has now been resolved.
Nov 18, 11:43 PST
SMS Delivery Delays To Multiple Destination Via A Subset Of Alphanumeric Sender ID And Longcode
Resolved - We are no longer experiencing SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. The incident has been resolved.
Nov 18, 11:35 PST
Update - We continue to observe recovery in SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. We will continue to monitor the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.
Nov 18, 09:48 PST
Monitoring - We are observing recovery in SMS delivery delays to multiple destinations via a subset of alphanumeric sender ID's and longcodes. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 07:43 PST
Update - We are still experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 05:58 PST
Investigating - We are experiencing SMS delivery delays to Multiple destinations via a subset of Alphanumeric Sender ID And Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 04:59 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The below maintenance has been cancelled by Vodafone.
Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 18 November 2024 at 14:30 PST until 18 November 2024 at 22:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
Nov 18, 05:29 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting an emergency maintenance from 18 November 2024 at 14:30 PST until 18 November 2024 at 22:45 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 18, 03:43 PST
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 PST
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 17 November 2024 at 20:00 PST until 18 November 2024 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Nov 14, 15:47 PST
SMS Delivery Delays To Multiple Claro Network To Multiple Destinations
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. This incident has been resolved.
Nov 18, 03:25 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 01:37 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Claro Network to Multiple Destinations. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 18, 00:36 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 02:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:30 PST
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 November 2024 at 18:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Nov 11, 04:31 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 02:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:30 PST
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Nov 11, 01:17 PST
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 18, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:30 PST
Update - The AT&T network in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.
Nov 11, 04:38 PST
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 17 November 2024 at 22:30 PST until 18 November 2024 at 02:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via short codes.
Nov 11, 02:14 PST
Call Failure To and From Twilio Phone Numbers In Croatia
Resolved - We are no longer experiencing Call Failure To and From Twilio Phone Numbers In Croatia. This incident has been resolved.
Nov 18, 02:21 PST
Update - We have started seeing recovery for calls To and From Twilio phone numbers in Croatia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 18, 00:25 PST
Monitoring - We have started seeing recovery for calls To and From Twilio phone numbers in Croatia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 17, 22:25 PST
Update - We are still observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Nov 17, 20:06 PST
Update - We are still observing Call Failure To and From Twilio Phone Numbers in Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Nov 17, 18:22 PST
Investigating - We are observing Call Failure To and From Twilio Phone Numbers In Croatia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 17:31 PST
Spain SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Nov 18, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:30 PST
Scheduled - The Telefonica network in Spain is conducting a planned maintenance from 17 November 2024 at 17:30 PST until 18 November 2024 at 01:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Spain handsets.
Nov 12, 07:09 PST
Nov 17, 2024
Czech Republic Voice Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 15:00 PST
Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 17 November 2024 at 15:00 PST until 17 November 2024 at 19:30 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Oct 29, 07:13 PDT
SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil.
Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. This incident has been resolved.
Nov 17, 16:35 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 17, 14:43 PST
Update - We continue to experience SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 17, 10:43 PST
Update - We are still experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 17, 08:43 PST
Investigating - We are experiencing SMS delivery delays to CTBC Celular SA (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 07:43 PST
United States Account Security Carrier Partner Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:45 PST
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 16 November 2024 at 16:45 PST until 17 November 2024 at 10:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth
Nov 15, 15:04 PST
SMS Delivery Failures to Telefonica O2 in Germany via Subset of Twilio Alphanumeric Sender ID's
Resolved - We have fully investigated the SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric Sender ID's, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Nov 17, 08:37 PST
Investigating - We are experiencing SMS delivery failures to Telefonica O2 in Germany via a subset of Twilio alphanumeric sender ID's. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 07:37 PST
SMS Delivery Delays to MTN Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.
Nov 17, 05:52 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 05:13 PST
Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Nov 16, 22:43 PST
Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 16, 19:08 PST
Update - We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 17:19 PST
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 16, 16:16 PST
SMS Delivery Failure to Multiple Networks in Mexico via a Subset of Twilio Numbers
Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico via a subset of Twilio numbers. This incident has been resolved.
Nov 17, 04:58 PST
Monitoring - We are observing successful SMS delivery to multiple networks in Mexico via a subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 17, 03:25 PST
Investigating - We are experiencing SMS delivery failure to multiple networks in Mexico via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 17, 02:29 PST
Nov 16, 2024
Republic of Serbia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:00 PST
Scheduled - The MTS network in the Republic of Serbia is conducting a planned maintenance from 16 November 2024 at 16:00 PST until 16 November 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Republic of Serbia handsets.
Nov 15, 15:07 PST
SMS Delivery Delays to Multiple Networks in Mexico via Subset of Longcodes
Resolved - We are no longer experiencing SMS delivery failures to multiple networks in Mexico via subset of longcodes. This incident has been resolved.
Nov 16, 19:53 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 18:05 PST
Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 16, 14:20 PST
Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 12:18 PST
Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Mexico via subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 16, 11:18 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Mexico via subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 16, 11:12 PST
SMS Delivery Delays to Multiple Networks in United States of America via Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. This incident has been resolved.
Nov 16, 15:55 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 14:17 PST
Update - We keep experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 16, 11:55 PST
Update - We are experiencing SMS delivery delays when sending messages to Multiple Networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 16, 11:01 PST
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in United States of America via subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 16, 10:53 PST
Retroactive: SMS Delivery Delays To AT&T in United state of America
Resolved - Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays to AT&T in United state of America. This was degraded for 4 Hours between 14:50-18:10 PT on 16/11/2024.

During this period, customers may have experienced SMS Delivery Delays To AT&T in United state of America.
Nov 16, 05:37 PST
New Zealand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:30 PST
Scheduled - Our SMS carrier partner in New Zealand is conducting an emergency maintenance from 16 November 2024 at 02:30 PST until 16 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
Nov 14, 17:30 PST
Nov 15, 2024
SMS Delivery Delays to Altan Redes Network in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
Nov 15, 19:40 PST
Update - We continue observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 17:58 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 16:04 PST
Update - We continue to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 14:15 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 15, 13:15 PST
SMS Delivery Delays to AT&T Mexico in Mexico
Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.
Nov 15, 18:58 PST
Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to AT&T Mexico in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 17:18 PST
Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 15, 16:18 PST
SMS Delivery Delays to Multiple Networks in Colombia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.
Nov 15, 14:31 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 12:43 PST
Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 11:08 PST
Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 15, 10:14 PST
5xx Responses Attempting to Fetch Voice Insights Data
Resolved - Twilio Voice Insights was degraded for 5 minutes between 9:24am and 9:29am Pacific Time on 11/15/2024. During this period of time customers may have experienced 5xx responses when fetching insights data. The issue has now been resolved.
Nov 15, 11:24 PST
SMS Delivery Delays to Etisalat Network in Egypt
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.
Nov 15, 11:18 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 09:13 PST
Update - We continue to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 15, 07:35 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 15, 06:35 PST
United States Account Security Carrier Partner Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 15, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 22:00 PST
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 14 November 2024 at 22:00 PST until 15 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Nov 14, 15:46 PST
Nov 14, 2024
SMS Delivery Delays to Telefonica in Colombia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
Nov 14, 23:56 PST
Update - We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Colombia. This incident has been resolved.
Nov 14, 23:10 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 22:23 PST
Update - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 20:22 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 18:31 PST
Update - We are continuing to see SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 14, 14:37 PST
Update - We are continuing to see SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 12:37 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 11:38 PST
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 PST
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 14 November 2024 at 15:00 PST until 14 November 2024 at 20:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Legacy Identity MatchAndAttributes, Lookup Identity Match
Nov 13, 02:14 PST
SMS Delivery Delays to Telefonica Carrier in Chile
Resolved - We are no more observing SMS delivery delays when sending messages to Telefonica Carrier in Chile, it is operating normally at this time.
Nov 14, 18:27 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Carrier in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 16:35 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Carrier in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 15:44 PST
Unable to Log Into New Flex Projects From Console
Resolved - New Flex Projects in Flex Admin Console are now operating normally at this time.
Nov 14, 18:19 PST
Monitoring - New Flex Projects in Flex Admin Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Nov 14, 17:59 PST
Update - New Flex accounts might get an Invalid SSO setting error when trying to access the Flex Admin Console. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 16:23 PST
Update - New Flex accounts might get an Invalid SSO setting error when trying to access the Flex Admin Console. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 15:23 PST
Investigating - Our monitoring systems have detected a potential issue when accessing new Flex projects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 14, 14:48 PST
Russia SMS Carrier Maintenance - MegaFon and Yota
Completed - The scheduled maintenance has been completed.
Nov 14, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 12:00 PST
Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 14 November 2024 at 12:00 PST until 14 November 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
Nov 11, 07:19 PST
SMS Delivery Delays to Telenor in Serbia
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor in Serbia. This incident has been resolved.
Nov 14, 13:07 PST
Monitoring - We are observing recovery SMS delivery delays when sending messages to Telenor in Serbia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 11:18 PST
Update - We continue to experience SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Nov 14, 10:03 PST
Update - We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 08:03 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Telenor in Serbia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 07:02 PST
SMS Delivery Delays to T-Mobile in Czech Republic
Resolved - We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. This incident has been resolved.
Nov 14, 09:07 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to T-Mobile in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.
Nov 14, 07:10 PST
Update - We are continuing to experience SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 05:43 PST
Investigating - We are experiencing SMS delivery delays when sending messages to T-Mobile in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 04:58 PST
On Call Engineers are Investigating an issue with inbound Call Failure To Twilio Phone Numbers In Bulgaria
Resolved - The issue affecting inbound calls to Twilio Phone Numbers In Bulgaria phone numbers has been resolved, and the service is functioning normally at this time.
Nov 14, 05:51 PST
Monitoring - We have started seeing recovery for inbound calls to Twilio Phone Numbers In Bulgaria phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Nov 14, 05:08 PST
Update - Our engineering team are continuing to investigate inbound call failures to Twilio Bulgaria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 04:39 PST
Investigating - Our engineering team are investigating inbound call failures to Twilio Bulgaria phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Nov 14, 04:29 PST
Identified - The issue causing inbound call failures to Twilio Bulgari phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 30mins or as soon as more information becomes available.
Nov 14, 04:13 PST
Investigating - Our monitoring systems have detected a potential issue Call Failure To Twilio Phone Numbers In Bulgaria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Nov 14, 04:09 PST
United States Account Security Carrier Partner Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 PST
Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 13 November 2024 at 21:00 PST until 14 November 2024 at 05:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap
Nov 13, 15:25 PST
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 PST
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 13 November 2024 at 22:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via subset of United States short codes.
Nov 5, 14:43 PST
Canada SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 PST
Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 14 November 2024 at 01:00 PST until 14 November 2024 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Roger’s Canada handsets via short codes.
Oct 31, 15:25 PDT
United States SMS and MMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Nov 14, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:01 PST
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 13 November 2024 at 19:00 PST until 14 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
Nov 8, 15:10 PST
Canada SMS Carrier Maintenance - SaskTel Mobility
Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:01 PST
Scheduled - The SaskTel Mobility network in Canada is conducting a planned maintenance from 13 November 2024 at 22:00 PST until 14 November 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from SaskTel Mobility Canada handsets.
Nov 8, 14:57 PST
US and Canada SMS and MMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST
Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 13 November 2024 at 20:00 PST until 14 November 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
Nov 3, 22:07 PST
Nov 13, 2024
TaskRouter Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 PST
Scheduled - Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically removing a non-essential component from our system. This update is expected to be completed in less than a second and should not affect your service.

Monitoring: Our team will closely watch the system’s performance during and after the update to ensure everything runs smoothly.

Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately. Should a rollback be necessary, there may be a short downtime of approximately 2 minutes.
Nov 6, 02:11 PST
SMS Delivery Delays to Orange and Play Network in Poland
Resolved - We are no longer seeing SMS delivery delays when sending messages to Orange and Play Network in Poland. This incident has been resolved.
Nov 13, 20:33 PST
Monitoring - We have observed a recovery from the SMS delivery delays when sending messages to Orange and Play Network in Poland. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 18:43 PST
Update - We are experiencing SMS delivery delays when sending messages to Orange and Play Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 16:13 PST
Investigating - We are experiencing SMS delivery delays when sending messages to Orange and Play Network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Nov 13, 15:14 PST
SMS Delivery Report Delays to Multiple Networks in Colombia for a Subset of Shortcodes
Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.
Nov 13, 17:41 PST
Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 15:43 PST
Update - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Nov 13, 15:34 PST
Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Nov 13, 14:34 PST
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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