United States SMS and MMS Carrier Maintenance - T-Mobile
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2025 - 05:01 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 15 September 2025 at 05:00 PDT until 15 September 2025 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 15, 2025 05:00-07:00 PDT
Outbound SMS & Voice Failures for Australian Phone Numbers
Identified - Our engineers have identified the issue causing ported out Australia Numbers to not appear in Console and are working to deploy a fix. Outbound SMS & Voice services will be affected for impacted numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 2025 - 03:44 PDT
Update - We continue to investigate an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2025 - 01:51 PDT
Update - We are investigating an issue with ported out Australia Numbers not appearing in Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 15, 2025 - 01:01 PDT
Investigating - Our monitoring systems have detected a potential issue with phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 15, 2025 - 00:40 PDT
SMS Delivery Delays to Telecall in Brazil
Update - We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 15, 2025 - 02:44 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 2025 - 22:53 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2025 - 20:51 PDT
Update - We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2025 - 20:29 PDT
Investigating - We are experiencing SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 2025 - 19:29 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 2025 - 15:28 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 2025 - 13:28 PDT
Update - We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 2025 - 05:28 PDT
Update - We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 2025 - 01:37 PDT
Update - We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 2025 - 23:44 PDT
Investigating - We are experiencing SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 2025 - 22:44 PDT
MMS Delivery Failures to Multiple Networks in the US From Small Subset of Short Codes
Update - We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 15, 2025 - 02:09 PDT
Monitoring - We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 2025 - 00:26 PDT
Update - We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2025 - 18:44 PDT
Update - We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 14, 2025 - 02:44 PDT
Update - We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 13, 2025 - 18:55 PDT
Update - We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 13, 2025 - 14:55 PDT
Update - We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 2025 - 13:00 PDT
Investigating - We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 2025 - 12:01 PDT
Outbound Call Failures From a Subset of Twilio's Phone Numbers to Netherlands.
Update - We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2025 - 23:10 PDT
Update - We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2025 - 23:10 PDT
Update - We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 12, 2025 - 23:10 PDT
Update - We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 11, 2025 - 23:26 PDT
Update - We are still observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2025 - 23:36 PDT
Monitoring - We are observing recovery in outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 09, 2025 - 23:48 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available
Sep 09, 2025 - 21:05 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 08, 2025 - 21:05 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2025 - 21:05 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2025 - 21:05 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2025 - 21:05 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 04, 2025 - 21:11 PDT
Update - We are still investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 04, 2025 - 13:12 PDT
Update - We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 04, 2025 - 09:13 PDT
Update - We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 04, 2025 - 07:19 PDT
Investigating - We are investigating outbound call failures from a subset of Twilio's Phone Numbers to KPN Netherlands. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 04, 2025 - 06:20 PDT
Voice Numbers Getting Tagged as Spam Using Twilio Verify
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 14, 2025 - 19:44 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 13, 2025 - 17:58 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 12, 2025 - 16:07 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 11, 2025 - 16:07 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 10, 2025 - 16:07 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 09, 2025 - 16:04 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 08, 2025 - 16:07 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 07, 2025 - 16:16 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 06, 2025 - 16:41 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 05, 2025 - 16:30 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 04, 2025 - 16:30 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 03, 2025 - 16:30 PDT
Update - We continue to see recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 02, 2025 - 17:30 PDT
Update - We have started seeing recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 01, 2025 - 16:51 PDT
Monitoring - We have started seeing recovery for Voice Numbers getting tagged as spam using Twilio Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 01, 2025 - 16:13 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Aug 31, 2025 - 16:20 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Aug 31, 2025 - 02:40 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Aug 30, 2025 - 02:43 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Aug 29, 2025 - 02:46 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Aug 28, 2025 - 10:49 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Aug 28, 2025 - 02:32 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and we are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Aug 27, 2025 - 18:27 PDT
Update - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Aug 27, 2025 - 16:42 PDT
Identified - Our engineers have identified the issue causing Voice Numbers getting tagged as spam using Twilio Verify and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Aug 27, 2025 - 15:42 PDT
Update - We are still investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 4 hours or as soon as more information becomes available
Aug 27, 2025 - 11:38 PDT
Update - We are still investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 2 hours or as soon as more information becomes available
Aug 27, 2025 - 09:39 PDT
Investigating - We are investigating an issue with OTPs delivered through our voice channels in the US and CA where voice numbers are getting tagged as spam. We expect to provide another update in 1 hour or as soon as more information becomes available
Aug 27, 2025 - 08:33 PDT
Russia SMS Carrier Maintenance - Tele2
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 01, 2025 - 13:01 PDT
Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 01 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



Note, the maintenance will be carried out on each of the following dates and times:



01 September 2025 at 13:00 PDT until 01 September 2025 at 17:00 PDT

03 September 2025 at 13:00 PDT until 03 September 2025 at 17:00 PDT

08 September 2025 at 13:00 PDT until 08 September 2025 at 17:00 PDT

10 September 2025 at 13:00 PDT until 10 September 2025 at 17:00 PDT

15 September 2025 at 13:00 PDT until 15 September 2025 at 17:00 PDT

17 September 2025 at 13:00 PDT until 17 September 2025 at 17:00 PDT

22 September 2025 at 13:00 PDT until 22 September 2025 at 17:00 PDT

24 September 2025 at 13:00 PDT until 24 September 2025 at 17:00 PDT

29 September 2025 at 13:00 PDT until 29 September 2025 at 17:00 PDT



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 1, 2025 13:00 - Sep 29, 2025 17:00 PDT
Uptime over the past 90 days. View historical uptime.
PROGRAMMABLE MESSAGING Operational
90 days ago
100.0 % uptime
Today
MMS Operational
SMS Operational
SMPP Operational
Messaging Channels Operational
Notify Operational
Conversations Operational
Messaging Insights Operational
Messaging Services Operational
Content API Operational
Toll-free verification ? Operational
90 days ago
100.0 % uptime
Today
RCS Messaging ? Operational
90 days ago
100.0 % uptime
Today
PROGRAMMABLE VOICE Operational
90 days ago
100.0 % uptime
Today
PSTN Operational
SIP Interface Operational
Client Web Operational
Client Mobile ? Operational
Conference ? Operational
Recording ? Operational
Queue ? Operational
Text-to-Speech ? Operational
Recording Transcriptions Operational
TwiML Operational
Voice Insights Operational
Speech Recognition Operational
Intelligence Operational
Pay Operational
Media Streams Operational
Dialogflow Operational
ConversationRelay Operational
90 days ago
100.0 % uptime
Today
Voice REST API Operational
90 days ago
100.0 % uptime
Today
ACCOUNT SECURITY Operational
Authy 2FA Operational
Verify Operational
Authy App Operational
Lookup ? Operational
ELASTIC SIP TRUNKING Operational
Origination ? Operational
Termination Operational
FLEX Operational
Flex Application Platform Operational
TaskRouter ? Operational
Flex Insights Operational
Flex Agent Desktop Operational
Flex Queue Stats Operational
Flex Teams View Operational
Flex Admin Console Operational
Flex Routing Operational
Flex Conversations Operational
Flex Programmable Chat Operational
Flex Programmable Voice Operational
Proxy Operational
Flex Plugins Operational
Flex Billing Operational
INTERCONNECT Operational
PHONE NUMBERS ? Degraded Performance
PROGRAMMABLE CHAT Operational
PROGRAMMABLE VIDEO Operational
Group Rooms Operational
Peer-to-Peer Rooms Operational
Recordings Operational
Compositions Operational
Network Traversal Service ? Operational
Go Rooms Operational
Video Insights Operational
PROXY Operational
SERVERLESS Operational
Studio Operational
Functions Operational
Assets Operational
TwiML Bins Operational
Sync Operational
DEVELOPER TOOLS Operational
Console Operational
Event Streams Operational
Debugger & Alarms Operational
Documentation Operational
REST API Operational
Bulk Export Operational
TWILIO PLATFORM Operational
Billing Operational
Customer Support Center ? Operational
Other Operational
Account Insights Operational
Trust Hub Operational
Organization Operational
CARRIER NETWORK Under Maintenance
SMS Long Code, North America Under Maintenance
MMS Long Code, North America Under Maintenance
SMS Short Code, North America Under Maintenance
MMS Short Code, North America Under Maintenance
SMS Toll-Free, North America Under Maintenance
MMS Toll-Free, North America Under Maintenance
Voice, North America Operational
Voice, Latin America Operational
SMS, Latin America Operational
Voice, APAC Operational
SMS, APAC Operational
MMS, APAC Operational
Voice, Europe Operational
SMS, Europe Operational
Voice, Middle East & Africa Operational
SMS, Middle East & Africa Operational
Verify Silent Network Auth Operational
Lookup Identity Match Operational
Lookup Line Type Intelligence [Legacy API] Operational
Lookup Line Type Intelligence [Twilio API] Operational
Lookup SIM Swap Operational
Legacy Identity MatchAndAttributes Operational
FRONTLINE Operational
Sender ID Operational
90 days ago
100.0 % uptime
Today
ZIPWHIP MESSAGING Under Maintenance
SMS Long Code, North America Under Maintenance
MMS Long Code, North America Under Maintenance
SMS Toll-Free, North America Under Maintenance
MMS Toll-Free, North America Under Maintenance
ZIPWHIP TOOLS Operational
Zipwhip Provisioner Dashboard and API Operational
Zipwhip Support Ticketing Operational
Toll-Free Verification Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Indonesia SMS Carrier Maintenance - XL Axiata Sep 15, 2025 11:00-14:00 PDT

The XL Axiata network in Indonesia is conducting an emergency maintenance from 15 September 2025 at 11:00 PDT until 15 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Posted on Sep 15, 2025 - 04:46 PDT

Russia SMS Carrier Maintenance - Gazprombank Mobile Sep 15, 2025 13:00-17:00 PDT

The Gazprombank Mobile network in Russia is conducting a planned maintenance from 15 September 2025 at 13:00 PDT until 15 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Posted on Sep 11, 2025 - 23:45 PDT

Russia SMS Carrier Maintenance - Beeline Sep 15, 2025 14:00-17:00 PDT

The Beeline network in Russia is conducting a planned maintenance from 15 September 2025 at 14:00 PDT until 15 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Posted on Sep 11, 2025 - 04:05 PDT

France SMS Carrier Maintenance - Orange Sep 15, 2025 15:30-16:00 PDT

The Orange network in France is conducting a planned maintenance from 15 September 2025 at 15:30 PDT until 15 September 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange France handsets.
Posted on Sep 10, 2025 - 07:50 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile Sep 15, 2025 19:00 - Sep 16, 2025 00:00 PDT

The T-Mobile network in the United States is conducting a planned maintenance from 15 September 2025 at 19:00 PDT until 16 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
Posted on Sep 12, 2025 - 15:44 PDT

Mexico SMS Carrier Maintenance - Telefonica Sep 16, 2025 03:00-06:00 PDT

The Telefonica network in Mexico is conducting a planned maintenance from 16 September 2025 at 03:00 PDT until 16 September 2025 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telefonica Mexico handsets.
Posted on Sep 14, 2025 - 11:27 PDT

Thailand SMS Carrier Partner Maintenance Sep 16, 2025 09:00-12:00 PDT

Our SMS carrier partner in Thailand is conducting a planned maintenance from 16 September 2025 at 09:00 PDT until 16 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
Posted on Aug 13, 2025 - 14:43 PDT

France SMS Carrier Partner Maintenance Sep 16, 2025 13:00-17:00 PDT

Our SMS carrier partner in France is conducting a planned maintenance from 16 September 2025 at 13:00 PDT until 16 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Orange, Bouygues Telecom, Free Mobile, SFR and Lycamobile France handsets via France long codes.
Posted on Sep 08, 2025 - 15:38 PDT

United Kingdom SMS Carrier Maintenance - O2 Sep 16, 2025 13:00-22:00 PDT

The O2 network in the United Kingdom is conducting a planned maintenance from 16 September 2025 at 13:00 PDT until 16 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Posted on Sep 03, 2025 - 15:19 PDT

United States SMS Carrier Partner Maintenance Sep 16, 2025 23:00 - Sep 17, 2025 04:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 16 September 2025 at 23:00 PDT until 17 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Sep 03, 2025 - 17:02 PDT

Mexico SMS Carrier Partner Maintenance Sep 17, 2025 00:00-04:00 PDT

Our SMS carrier partner in Mexico is conducting a planned maintenance from 17 September 2025 at 00:00 PDT until 17 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico handsets via Mexico long codes.
Posted on Sep 15, 2025 - 00:14 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 17, 2025 20:00 - Sep 18, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 17 September 2025 at 20:00 PDT until 18 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 08, 2025 - 14:49 PDT

United States SMS Carrier Maintenance - Verizon Sep 17, 2025 21:00 - Sep 18, 2025 02:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 17 September 2025 at 21:00 PDT until 18 September 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
Posted on Sep 11, 2025 - 23:50 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Sep 17, 2025 21:30-23:30 PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 17 September 2025 at 21:30 PDT until 17 September 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Posted on Sep 10, 2025 - 07:31 PDT

United States SMS Carrier Partner Maintenance Sep 17, 2025 23:00 - Sep 18, 2025 04:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 17 September 2025 at 23:00 PDT until 18 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States short codes.
Posted on Sep 03, 2025 - 17:03 PDT

United States SMS and MMS Carrier Maintenance - Verizon Sep 18, 2025 00:00-05:00 PDT

The Verizon network in the United States is conducting a planned maintenance from 18 September 2025 at 00:00 PDT until 18 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets when sending via long codes and short codes.
Posted on Sep 11, 2025 - 14:10 PDT

Twilio Messaging Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 22, 2025 - 11:47 PDT

Twilio Interconnect Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 20, 2025 - 02:48 PDT

Twilio Voice Maintenance Sep 19, 2025 22:00 - Sep 20, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 19 September 2025 at 22:00 PDT until 20 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 20, 2025 - 02:45 PDT

Twilio Messaging Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent message delivery failures and delivery delays to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 22, 2025 - 11:54 PDT

Twilio Voice Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on calls to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 20, 2025 - 03:08 PDT

Twilio Interconnect Maintenance Sep 20, 2025 22:00 - Sep 21, 2025 05:30 PDT

Twilio will conduct a planned maintenance from 20 September 2025 at 22:00 PDT until 21 September at 05:30 PDT on the Twilio Network. During the maintenance window there could be intermittent impact on Interconnect services to and from the US connecting through Twilio’s US2/San Jose edge location.
Posted on Aug 20, 2025 - 03:11 PDT

United States SMS Carrier Partner Maintenance Sep 22, 2025 00:00-03:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 22 September 2025 at 00:00 PDT until 22 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Sep 12, 2025 - 14:17 PDT

Netherlands Account Security Carrier Partner Maintenance - KPN Sep 22, 2025 22:00-22:30 PDT

Our carrier partner KPN Netherlands is conducting a planned maintenance from 22 September 2025 at 22:00 PDT until 22 September 2025 at 22:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap
Posted on Sep 12, 2025 - 08:14 PDT

US SMS Carrier Maintenance - Small US Carriers Sep 23, 2025 02:00-04:00 PDT

A subset of small networks in the US are conducting a planned maintenance from 23 September 2025 at 02:00 PDT until 23 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
Posted on Sep 06, 2025 - 03:37 PDT

France Voice Carrier Partner Maintenance Sep 23, 2025 13:00-17:00 PDT

Our Voice carrier partner in France is conducting a planned maintenance from 23 September 2025 at 13:00 PDT until 23 September 2025 at 17:00 PDT. During the maintenance window, there could be Intermittent delays from and to subset of Twilio France mobile and landline phone numbers.
Posted on Sep 10, 2025 - 07:58 PDT

United States SMS Carrier Partner Maintenance Sep 24, 2025 00:00-03:00 PDT

Our SMS carrier partner in the United States is conducting a planned maintenance from 24 September 2025 at 00:00 PDT until 24 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Posted on Sep 12, 2025 - 14:17 PDT

United States and Canada Twilio SMS and MMS Maintenance Sep 24, 2025 20:00 - Sep 25, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 24 September 2025 at 20:00 PDT until 25 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Aug 08, 2025 - 14:50 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 1, 2025 20:00 - Oct 2, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 01 October 2025 at 20:00 PDT until 02 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:33 PDT

Canada Account Security Service Partner Maintenance Oct 1, 2025 22:00 - Oct 2, 2025 02:00 PDT

Our service partner is conducting a planned maintenance from 01 October 2025 at 22:00 PDT until 02 October 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Sep 03, 2025 - 17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 8, 2025 20:00 - Oct 9, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 08 October 2025 at 20:00 PDT until 09 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

Brazil SMS Carrier Maintenance - Claro Oct 14, 2025 19:30 - Oct 15, 2025 00:00 PDT

The Claro network in Brazil is conducting a planned maintenance from 14 October 2025 at 19:30 PDT until 15 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Claro Brazil handsets.
Posted on Sep 11, 2025 - 00:57 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 15, 2025 20:00 - Oct 16, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 15 October 2025 at 20:00 PDT until 16 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 22, 2025 20:00 - Oct 23, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 22 October 2025 at 20:00 PDT until 23 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:34 PDT

United States and Canada Twilio SMS and MMS Maintenance Oct 29, 2025 20:00 - Oct 30, 2025 00:00 PDT

Twilio is conducting a planned maintenance from 29 October 2025 at 20:00 PDT until 30 October 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Posted on Sep 05, 2025 - 15:35 PDT
System Metrics Month Week Day
API Response Time - North America
Fetching
API Response Time - Europe
Fetching
Sep 15, 2025
SMS Delivery Delays to Vodafone Network in Germany
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in Germany. This incident has been resolved.
Sep 15, 05:47 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 15, 03:51 PDT
Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 14, 20:49 PDT
Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 14, 16:50 PDT
Update - We continue to experience SMS delivery delays when sending messages to Vodafone Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 14:49 PDT
Update - We are experiencing SMS delivery delays when sending messages to Vodafone Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 13:49 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 13:45 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 14 September 2025 at 19:00 PDT until 15 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Sep 11, 14:09 PDT
Sep 14, 2025
SMS Delivery Failures to Multiple Networks In Multiple Countries
Resolved - We are no longer experiencing SMS delivery failures to Multiple Networks in Multiple Countries. This incident has been resolved.
Sep 14, 16:17 PDT
Monitoring - We are observing successful SMS delivery sending to Multiple Networks in Multiple Countries. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 14:17 PDT
Update - We are experiencing SMS delivery failures sending to Multiple Networks in Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 13:17 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 12:59 PDT
Start Stop Recording API is Failing in AU1
Resolved - The issue causing Start Stop Recording API to fail in AU1 has been resolved and the service is operating normally at this time.
Sep 14, 14:23 PDT
Monitoring - We are observing recovery with the issues causing Start Stop Recording API to fail in AU1. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Sep 14, 13:30 PDT
Update - Our engineers are currently investigating an issue causing Start Stop Recording API to fail in AU1. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 14, 13:22 PDT
Investigating - Our monitoring systems have detected a potential issue Start Stop Recording API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 14, 13:13 PDT
Issues With Unexpected Rejections of Regulatory Compliance Bundles for France and Non-Compliance Alert for Germany
Resolved - Purchasing of International Long Codes was impacted for France for 22 hrs 38 minutes between 11 September 11:40 AM PDT and 12 September 10:18 AM Pacific Time. During this period customers would have experienced issues buying new phone numbers for France - Local, National and Tollfree due to rejection of approved regulatory compliance bundles. The issue has now been resolved.

There was additional impact for German customers having Mobile long codes associated with Approved German Mobile RC bundles showing an alert “Some of your bundles are expiring soon and needs updating” which was a false alarm. There was no impact to functionality. This alert has now been removed.
Sep 14, 13:30 PDT
SMS Delivery Delays Multiple Networks in Malaysia and African Countries
Resolved - We are no longer experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. This incident has been resolved.
Sep 14, 05:45 PDT
Update - We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network
Sep 14, 03:54 PDT
Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network
Sep 14, 02:05 PDT
Update - We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network
Sep 14, 01:23 PDT
Investigating - We are experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Sep 14, 01:15 PDT
Sep 13, 2025
SMS Delivery Delays to Moov Network in Benin
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Benin. This incident has been resolved.
Sep 13, 18:50 PDT
Update - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 16:50 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Moov Network in Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 14:56 PDT
Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 13, 11:09 PDT
Update - We are experiencing SMS delivery delays when sending messages to Moov Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 09:09 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Moov Network in Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 08:10 PDT
SMS and MMS Delivery Delays and Failures To Verizon Network in United States
Resolved - We are no longer experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. This incident has been resolved.
Sep 13, 11:13 PDT
Update - We are observing recovery in MMS and SMS delivery delays and failures to Verizon Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 10:55 PDT
Monitoring - We are observing recovery in MMS and SMS delivery delays and failures to Verizon Network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 08:55 PDT
Update - We are experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 13, 07:59 PDT
Investigating - We are experiencing MMS and SMS delivery delays and failures to Verizon Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 13, 07:06 PDT
Incorrect Error Code Delivered to Customers in Certain Cases for Orchestrated RCS Messages
Resolved - The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.
Sep 13, 01:02 PDT
Monitoring - We continue to see recovery for the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 13, 00:34 PDT
Update - We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 12, 23:35 PDT
Update - We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 12, 21:48 PDT
Investigating - We are investigating an issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 12, 20:48 PDT
Sep 12, 2025
Inbound WhatsApp Messages Not Arriving for a Subset of Customers
Resolved - The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.
Sep 12, 15:00 PDT
Monitoring - We continue to see recovery for the issue affecting inbound delivery of WhatsApp messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 12, 14:30 PDT
Identified - Our Engineers have identified an issue affecting inbound delivery of WhatsApp messages and are working with Meta to deploy a fix. We’ll provide the next update within 2 hours, or sooner if more information becomes available.
Sep 12, 13:25 PDT
Update - Our engineers are currently investigating an issue where inbound WhatsApp messages are not arriving. Our Engineers are working to identify the cause of this issue, and expect to provide another update in 1 hour, or as soon as more information becomes available.
Sep 12, 12:25 PDT
Investigating - Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 11:56 PDT
Automated Alert: No Customer Impact
Resolved - We have fully investigated the lookup reassigned number package issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 12, 14:06 PDT
Investigating - Our monitoring systems have detected a potential issue where the lookup reassigned number package is having a significant drop in success rate. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 12, 13:45 PDT
Our Engineers are Investigating an Issue with WhatsApp Messages
Resolved - Between 09/10 at 8:00 PM PDT and 09/11 02:03 PM PDT customers may have experienced message delivery issues on WhatsApp. This was caused by a vendor outage as part of "WhatsApp Account Ownership Is Moving to You" update that was shared previously by Twilio. This is since resolved and confirmed all systems are operational.
Sep 12, 08:03 PDT
Monitoring - Our engineers are currently investigating reports of undelivered inbound WhatsApp messages on 09/11/2025. During this period, customers may have experienced not receiving inbound responses from their end-users. We will follow up and provide customer impact details within 2 hours.
Sep 12, 06:51 PDT
SMS Delivery Delays to Orange Network in Cameroon
Resolved - We are no longer experiencing SMS delivery when sending messages to the Orange Network in Cameroon. This incident has been resolved.
Sep 12, 00:55 PDT
Monitoring - We are observing recovery in SMS delivery when sending messages to the Orange Network in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 23:05 PDT
Update - We are still experiencing SMS delivery delays when sending messages to the Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 19:52 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 17:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Cameroon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 16:48 PDT
SMS Delivery Delays to US Small Carriers from Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays to small carriers in the US from a subset of short codes. This incident has been resolved.
Sep 12, 00:23 PDT
Monitoring - We are observing recovery in SMS delivery to small carriers in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 22:47 PDT
Update - We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 11, 18:03 PDT
Update - We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 11, 14:03 PDT
Update - We are still experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 11, 12:04 PDT
Investigating - We are experiencing SMS delivery delays to small carriers in the US from a subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 11:07 PDT
Sep 11, 2025
US SMS Carrier Maintenance - Small US Carriers
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 PDT
Scheduled - A subset of small networks in the US are conducting a planned maintenance from 11 September 2025 at 19:00 PDT until 11 September 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets when sending via short codes.
Sep 7, 23:25 PDT
On Call Engineers Are Investigating an Issue with Flex in the IE1 region
Resolved - We have fully investigated the issue with with Flex in the IE1 region, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Sep 11, 18:49 PDT
Investigating - Our monitoring systems have detected a potential issue with Flex in the IE1 region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 11, 17:46 PDT
Russia SMS Carrier Maintenance - Win Mobile, Volna mobile and Personnal Communicational
Completed - The scheduled maintenance has been completed.
Sep 11, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 PDT
Scheduled - The Win Mobile, Volna mobile and Personnal Communicational networks in Russia are conducting a planned maintenance from 11 September 2025 at 13:00 PDT until 11 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile, Volna mobile and Personnal Communicational Russia handsets.
Sep 9, 05:36 PDT
SendGrid Customer Friendly Name Display Issue in Console
Resolved - The issue where the "Friendly Name" within the SendGrid Console could not be edited and displayed the default friendly name has been resolved. SendGrid console is now operating normally at this time.
Sep 11, 13:44 PDT
Monitoring - Our engineering team has implemented a fix and "Friendly Name" within SendGrid Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 11, 13:13 PDT
Update - We are investigating an issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 11, 12:47 PDT
Investigating - Our monitoring systems have detected a potential issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We will update as soon as we have more information.
Sep 11, 12:19 PDT
MMS Delivery Delays to Multiple Networks in the US from a Small Subset of Short Codes
Resolved - We are no longer experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. This incident has been resolved.
Sep 11, 13:41 PDT
Update - We are continuing to observe an improvement on MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are monitoring the issue. We will provide another update in 4 hours or as soon as more information is available
Sep 11, 09:49 PDT
Monitoring - We are observing an improvement on MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
Sep 11, 07:51 PDT
Update - We continue experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 11, 02:48 PDT
Update - We continue experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 10, 18:49 PDT
Update - We continue experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 14:54 PDT
Update - We continue experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 12:54 PDT
Investigating - We are experiencing MMS delivery delays to multiple networks in the US from a small subset of short codes. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 11:54 PDT
SMS Delivery Failures on Claro Network in Brazil
Resolved - We continue experiencing SMS Delivery Delays to Claro Network in Brazil. We reached out individually to all impacted customers with detailed follow-ups. This incident will be marked as resolved on the Statuspage, and any further updates will be communicated via email to impacted customers.
Sep 11, 12:55 PDT
Update - We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 11, 00:14 PDT
Monitoring - We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 22:14 PDT
Investigating - We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 10, 06:01 PDT
Update - We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 10, 04:04 PDT
Monitoring - We are observing successful SMS delivery failures when sending messages to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 02:04 PDT
Update - We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 9, 18:05 PDT
Update - We are experiencing SMS delivery failures when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 09:46 PDT
Update - We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 07:46 PDT
Investigating - We are experiencing SMS delivery failures sending on Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 06:51 PDT
Thailand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 PDT
Scheduled - Our SMS carrier partner in Thailand is conducting a planned maintenance from 11 September 2025 at 09:00 PDT until 11 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
Aug 13, 14:43 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 PDT
Scheduled - Twilio is conducting a planned maintenance from 10 September 2025 at 20:00 PDT until 11 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Aug 8, 14:49 PDT
Intelligent Alerts Unavailable for 20 Minutes
Resolved - Between 3:15 AM PT and 3:30 AM PT, Intelligent Alerts system was unavailable due to a service event in AWS service that caused increased error rates in starting Applications and Jobs in the US-EAST-1 Region. The issue has been resolved, and the service is operating normally.
Sep 11, 00:00 PDT
Sep 10, 2025
Venezuela SMS Carrier Maintenance - Telefonica
Completed - The scheduled maintenance has been completed.
Sep 10, 21:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:01 PDT
Scheduled - The Telefonica network in Venezuela is conducting a planned maintenance from 10 September 2025 at 20:00 PDT until 10 September 2025 at 21:12 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telefonica Venezuela handsets.
Sep 8, 11:24 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 10, 18:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 14:01 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 10 September 2025 at 14:00 PDT until 10 September 2025 at 18:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Sep 9, 02:38 PDT
Call Failures to and from a Subset of Twilio's Numbers in Brazil
Resolved - The issue affecting inbound and outbound calls to a subset of Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.
Sep 10, 17:42 PDT
Monitoring - We have started seeing recovery for inbound and outbound calls to a subset of Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Sep 10, 17:11 PDT
Update - We continue experiencing call failures to and from a subset of Twilio Brazil phone numbers. Our engineers are actively working with our carrier partners to identify the root cause and resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 16:52 PDT
Update - We are observing call failures to and from a subset of Twilio's numbers in Brazil. We are currently working with our carrier partners to identify the root cause and resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 15:52 PDT
Investigating - Our monitoring systems have detected a potential issue with recently migrated BR numbers not connecting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 10, 15:35 PDT
Russia SMS Carrier Maintenance - Gazprombank Mobile
Completed - The scheduled maintenance has been completed.
Sep 10, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:01 PDT
Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 10 September 2025 at 13:00 PDT until 10 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
Sep 7, 23:52 PDT
France SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 PDT
Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 10 September 2025 at 13:00 PDT until 10 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets.
Sep 4, 07:51 PDT
Indonesia SMS Carrier Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Sep 10, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:00 PDT
Scheduled - The XL Axiata network in Indonesia is conducting an emergency maintenance from 10 September 2025 at 11:00 PDT until 10 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from XL Axiata Indonesia handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 10, 00:06 PDT
Vietnam SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 PDT
Scheduled - Our SMS carrier partner in Vietnam is conducting an emergency maintenance from 10 September 2025 at 09:00 PDT until 10 September 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vietnam handsets.
Sep 8, 20:02 PDT
Call Failure To Subset Of Twilio Phone Number In Brazil
Resolved - We are no longer experiencing call failures to a subset of Twilio phone numbers in Brazil. This incident is now resolved.
Sep 10, 09:54 PDT
Update - We are continuing to observe an improvement on call failures to a subset of Twilio phone numbers in Brazil. Our engineers are monitoring the issue. We will provide another update in 4 hours or as soon as more information is available.
Sep 10, 09:52 PDT
Monitoring - We are observing an improvement on call failures to a subset of Twilio phone numbers in Brazil. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
Sep 10, 07:52 PDT
Investigating - We are experiencing call failures to a subset of Twilio phone numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 10, 06:55 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 10, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:43 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 09 September 2025 at 19:00 PDT until 10 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 10, 00:41 PDT
United States SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 PDT
Scheduled - The AT&T network in the United States is conducting a planned maintenance from 10 September 2025 at 00:00 PDT until 10 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.
Sep 3, 15:46 PDT
SMS Delivery Delays and Failures to Bitel Network In Peru
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. This incident has been resolved.
Sep 10, 02:12 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Bitel in Peru. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 10, 00:23 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 9, 17:01 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 13:03 PDT
Update - We are experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 11:00 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to Bitel in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 10:08 PDT
SMS Delivery Delays to Multiple Networks in Ireland via Subset of Long Code
Resolved - We are no longer experiencing SMS delivery delays to multiple networks in Ireland via subset of long code. This incident has been resolved.
Sep 10, 01:46 PDT
Monitoring - We are observing recovery in SMS delivery delays to multiple networks in Ireland via subset of long code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 23:53 PDT
Investigating - We are experiencing SMS delivery delays to multiple networks in Ireland via subset of long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 23:22 PDT
Sep 9, 2025
United Kingdom SMS Carrier Maintenance - O2
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:02 PDT
Scheduled - The O2 network in the United Kingdom is conducting a planned maintenance from 09 September 2025 at 13:00 PDT until 09 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.
Sep 3, 15:19 PDT
Qatar SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 9, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 09 September 2025 at 14:00 PDT until 09 September 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets when sending via long codes and short codes.
Sep 3, 15:57 PDT
Kazakhstan SMS Carrier Maintenance - Tele2
Completed - The scheduled maintenance has been completed.
Sep 9, 19:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 12:03 PDT
Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 09 September 2025 at 12:03 PDT until 09 September 2025 at 19:05 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 9, 05:34 PDT
Messaging Message Send API 500s
Resolved - The Twilio Programmable Messaging API was partially degraded starting from Sep 9th, 2025, 17:04 PM PST to 17:01 PM PST for 1 minute. Customers may have received elevated volumes of 5xx's error codes.
Sep 9, 18:32 PDT
SMS Delivery Delays and Failures To and From AT&T Network in Mexico
Resolved - We are no longer experiencing delivery report delays and failures to and from AT&T Network in Mexico. This incident has been resolved.
Sep 9, 17:32 PDT
Update - We are observing recovery for SMS delivery delays and failures to and from AT&T Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 14:34 PDT
Monitoring - We are observing recovery for SMS delivery delays and failures to and from AT&T Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 13:32 PDT
Update - We are experiencing SMS delivery delays and failures to and from AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 11:48 PDT
Investigating - We are experiencing SMS delivery delays and failures to and from AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 10:34 PDT
Russia SMS Carrier Maintenance - MegaFon
Completed - The scheduled maintenance has been completed.
Sep 9, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:00 PDT
Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 09 September 2025 at 13:00 PDT until 09 September 2025 at 17:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Sep 8, 03:07 PDT
Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV
Completed - The scheduled maintenance has been completed.
Sep 9, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:01 PDT
Scheduled - The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 09 September 2025 at 13:00 PDT until 09 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.
Sep 8, 06:01 PDT
Qatar SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 15:00 PDT
Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 09 September 2025 at 15:00 PDT until 09 September 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
Sep 4, 02:12 PDT
Twilio Accounts May Not Be Able to Capture Speech Using <Gather>
Resolved - Gather speech using Google was degraded for 19 minutes 1:36 pm PST and 1:55 pm Pacific Time on 09/09/2025. Twilio accounts may not have been be able to capture speech using . The issue has now been resolved.
Sep 9, 14:59 PDT
Investigating - Our monitoring systems have detected a potential issue for Twilio accounts that may not be able to capture speech with Google using Gather Speech. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 9, 13:55 PDT
SMS Delivery Delays and Failures to Claro Network in Argentina
Resolved - We are no longer experiencing delivery report delays when sending to Claro Network in Argentina. This incident has been resolved.
Sep 9, 14:32 PDT
Monitoring - We are observing successful outbound SMS delivery sending to Claro Network in Argentina. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 12:30 PDT
Update - We are experiencing outbound SMS delivery delays and failures when sending messages to Claro Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 9, 10:01 PDT
Update - We are experiencing outbound SMS delivery delays and failures when sending messages to Claro Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 08:11 PDT
Investigating - We are experiencing outbound SMS delivery delays and failures sending on Claro Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 07:11 PDT
Thailand SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 PDT
Scheduled - Our SMS carrier partner in Thailand is conducting a planned maintenance from 09 September 2025 at 09:00 PDT until 09 September 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.
Aug 13, 13:14 PDT
SMS Delivery Delays to Djibouti Telecom Network in Djibouti
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Djibouti Telecom network. This incident has been resolved.
Sep 9, 11:12 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Djibouti Telecom network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 9, 09:19 PDT
Update - We have identified that we are experiencing SMS delivery failures instead of SMS delivery delays when sending messages to Djibouti Telecom network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 8, 11:29 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Djibouti Telecom network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 8, 07:45 PDT
Update - We continue experiencing SMS delivery delays when sending messages to Djibouti Telecom network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 07:44 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Djibouti Telecom network in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 6, 15:52 PDT
Update - We continue to experience SMS delivery delays when sending messages to Djibouti Telecom network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 07:52 PDT
Update - We continue to experience SMS delivery delays when sending messages to Djibouti Telecom network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 03:50 PDT
Update - We continue to experience SMS delivery delays when sending messages to Djibouti Telecom network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 01:53 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Djibouti Telecom network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 01:00 PDT
Messaging Message Send API 500s
Resolved - The Twilio Programmable Messaging API is partially degraded starting from Sep 9th, 2024, 11:01 AM PST to 11:01:20AM PST for 20sec. Customers may have received elevated volumes of 5xx's error codes.
Sep 9, 08:00 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 9, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 05:50 PDT
Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 09 September 2025 at 05:50 PDT until 09 September 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 9, 05:49 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:39 PDT
Scheduled - Our SMS carrier partner in the United States is conducting an emergency maintenance from 08 September 2025 at 23:33 PDT until 09 September 2025 at 05:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 8, 23:36 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 9, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 08 September 2025 at 19:00 PDT until 09 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Sep 5, 09:04 PDT
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 9, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:00 PDT
Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 08 September 2025 at 23:00 PDT until 09 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 8, 20:00 PDT
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 08 September 2025 at 22:00 PDT until 09 September 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to AT&T Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 8, 15:55 PDT
Yemen SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 00:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 PDT
Scheduled - Our SMS carrier partner in Yemen is conducting a planned maintenance from 09 September 2025 at 00:00 PDT until 09 September 2025 at 00:10 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yemen Mobile, Spacetel Yemen and HiTS-UNITEL Yemen handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 8, 08:13 PDT
Sep 8, 2025
Ireland SMS Carrier Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 14:02 PDT
Scheduled - The Vodafone network in Ireland is conducting a planned maintenance from 08 September 2025 at 14:00 PDT until 08 September 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodafone Ireland handsets.
Aug 21, 18:40 PDT
Russia SMS Carrier Maintenance - MTS
Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 PDT
Scheduled - The MTS network in Russia is conducting a planned maintenance from 08 September 2025 at 20:00 PDT until 08 September 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
Sep 5, 03:18 PDT
SMS Delivery Delays to Orange in Tunisia
Resolved - We are no longer experiencing delivery report delays SMS delivery delays when sending messages to Orange in Tunisia. This incident has been resolved.
Sep 8, 18:09 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 14:56 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 10:51 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 08:55 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 07:39 PDT
SMS Delivery Delays to Claro Network in Brazil via subset of short codes
Resolved - We are no longer experiencing delivery report delays to Claro Network in Brazil. This incident has been resolved.
Sep 8, 17:31 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 16:17 PDT
Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 13:09 PDT
Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 08:53 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 06:38 PDT
Russia SMS Carrier Maintenance - Beeline
Completed - The scheduled maintenance has been completed.
Sep 8, 17:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 14:01 PDT
Scheduled - The Beeline network in Russia is conducting a planned maintenance from 08 September 2025 at 14:00 PDT until 08 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Sep 5, 00:05 PDT
Russia SMS Carrier Maintenance - Gazprom Telekom
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:01 PDT
Scheduled - The Gazprom Telekom network in Russia is conducting a planned maintenance from 08 September 2025 at 13:00 PDT until 08 September 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
Sep 5, 00:04 PDT
SMS Delivery Delays and Failures to Small Carriers in United States via Subset of Long Codes
Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to small carriers in the United States. This incident has been resolved.
Sep 8, 15:39 PDT
Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to small carriers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 13:37 PDT
Update - We continue to experience SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 12:32 PDT
Update - We continue to experience SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 08:28 PDT
Investigating - We are experiencing SMS delivery delays and failures when sending messages to small carriers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 06:24 PDT
Indonesia Account Security Carrier Partner Maintenance - XL Axiata
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 PDT
Scheduled - Our carrier partner XL Axiata Indonesia is conducting a planned maintenance from 08 September 2025 at 11:00 PDT until 08 September 2025 at 14:00 PDT. During the maintenance window, there could be intermittent API request failures for XL Axiata Indonesia customers.



Impacted Product: Verify Silent Network Auth



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 8, 02:35 PDT
SMS Delivery Delays to MTN network in Ghana
Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN network in Ghana. This incident has been resolved.
Sep 8, 13:34 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Ghana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:59 PDT
Update - We continue to experience SMS delivery delays when sending messages to MTN network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:17 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 09:10 PDT
Internal Server Error Trying to Make a Payment on the Twilio Console
Resolved - Customers experienced an Internal Server error when making a payment on the Twilio Console between 11:39 PST to 11:50 PST. This issue has been resolved and customers can attempt to make a manual payment on the Twilio Console.
Sep 8, 13:31 PDT
Voice Insights Call Events and Call Metrics Delayed in IE1
Resolved - Voice Insights call events and metrics ingestion pipeline in IE1 has been resolved and operating normally at this time.
Sep 8, 13:17 PDT
Monitoring - Voice Insights call events and metrics ingestion pipeline are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 8, 12:25 PDT
Investigating - We are investigating delays in Voice Insights call events and call metrics in IE1. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 11:45 PDT
SMS Delivery Delays to Ucom Network in Armenia
Resolved - We are no longer experiencing SMS delivery report delays sending to Ucom Network in Armenia. This incident has been resolved.
Sep 8, 13:05 PDT
Monitoring - We are observing successful SMS delivery to Ucom Network in Armenia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 10:44 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Ucom Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 8, 10:26 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Ucom Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 8, 06:31 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Ucom Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 04:25 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Ucom Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 03:25 PDT
Indonesia SMS Carrier Maintenance - Indosat
Completed - The scheduled maintenance has been completed.
Sep 8, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 PDT
Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 08 September 2025 at 09:00 PDT until 08 September 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.
Sep 4, 04:28 PDT
Twilio Programmable Messaging API Affected with 5xx Error Codes
Resolved - Customers experienced a partial degradation of the Twilio Programmable Messaging API on September 8, 2025, between 12:19:40 PST and 12:20:10 PST. During this 30-second window, customers may have encountered increased API responses with 5xx error codes. This issue has been resolved and customers should no longer be experiencing errors.
Sep 8, 12:55 PDT
SMS Delivery Delays to O2 Network in Czech Republic
Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 Network in Czech Republic. This incident has been resolved.
Sep 8, 07:58 PDT
Update - We continue to observe recovery in SMS delivery delays when sending messages to O2 Network in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 06:01 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 Network in Czech Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 04:08 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to O2 Network in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 03:10 PDT
SMS Delivery Report Delays to Multiple Networks in Côte d'Ivoire
Resolved - We are no longer observing SMS delivery delays when sending messages to multiple networks in Côte d'Ivoire. This incident has been resolved.
Sep 8, 07:07 PDT
Monitoring - We are observing recovery in SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 05:06 PDT
Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 21:05 PDT
Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Sep 7, 05:05 PDT
Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 21:21 PDT
Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 17:21 PDT
Update - We are continuing to experience SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 15:09 PDT
Investigating - We are experiencing SMS delivery report delays when sending messages to multiple networks in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 14:09 PDT
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 8, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:02 PDT
Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 07 September 2025 at 23:00 PDT until 08 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
Sep 5, 23:40 PDT
United States SMS and MMS Carrier Maintenance - T-Mobile
Completed - The scheduled maintenance has been completed.
Sep 8, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:00 PDT
Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 07 September 2025 at 19:00 PDT until 08 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Sep 5, 09:03 PDT
Digital Chat Transfer failures in Flex
Resolved - Issue has been resolved and Digital Chat Transfer functionality in Flex is operating normally at this time.
Sep 8, 04:31 PDT
Update - Our engineers have identified the issue with Digital Chat Transfer functionality in Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 8, 04:04 PDT
Investigating - Our monitoring systems have detected a potential issue with trasfer function in Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 8, 02:57 PDT
United States SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:01 PDT
Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 07 September 2025 at 23:00 PDT until 08 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
Sep 5, 15:49 PDT
Call Failures From Subscribers To Denmark Twilio Phone Numbers
Resolved - The issue affecting Call Failures From Subscribers To Denmark Twilio Phone Numbers has been resolved, and the service is functioning normally at this time.
Sep 8, 02:52 PDT
Monitoring - We have started seeing recovery of call failures from subscribers to Denmark Twilio Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 00:54 PDT
Update - We are continuing to observe call failures from subscribers to Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 7, 23:32 PDT
Update - We are continuing to observe call failures from subscribers to Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 19:32 PDT
Update - We are continuing to observe Call Failures From Subscribers To Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 17:32 PDT
Investigating - We are observing Call Failures From Subscribers To Denmark Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 16:50 PDT
SMS Delivery Delays to Orange / Altice in Dominican Republic
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange / Altice in Dominican Republic. This incident has been resolved.
Sep 8, 02:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange / Altice in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 8, 00:12 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 7, 22:19 PDT
Update - We continue to experience SMS delivery delays when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 20:19 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 19:19 PDT
Sep 7, 2025
Canada Account Security Service Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 PDT
Scheduled - Our service partner is conducting a planned maintenance from 07 September 2025 at 21:00 PDT until 07 September 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Sep 5, 15:28 PDT
United Kingdom Account Security Carrier Partner Maintenance - EE
Completed - The scheduled maintenance has been completed.
Sep 7, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:00 PDT
Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 07 September 2025 at 14:00 PDT until 07 September 2025 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Sep 1, 08:17 PDT
SMS Delivery Report Delays to Surf Telecom in Brazil 724-17 via Subset of Longcodes
Resolved - We are no longer experiencing SMS delivery report delays when sending to Surf Telecom in Brazil via subset of longcodes. This incident has been resolved.
Sep 7, 18:43 PDT
Monitoring - We are observing recovery in delivery report delays when sending to Surf Telecom in Brazil 724-17 via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 16:43 PDT
Update - We are continuing to experience delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Sep 7, 13:50 PDT
Update - We are continuing to experience delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Sep 6, 22:04 PDT
Update - We are continuing to experience delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 14:04 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 10:04 PDT
Update - We are experiencing delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 08:09 PDT
Investigating - We are experiencing delays in receiving message delivery reports when sending to Surf Telecom in Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 07:09 PDT
Egypt SMS Carrier Partner Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 PDT
Scheduled - Our SMS carrier partner in Egypt is conducting a planned maintenance from 07 September 2025 at 03:00 PDT until 07 September 2025 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Egypt handsets.
Sep 5, 15:33 PDT
SMS Delivery Delays to Airtel Network in Nigeria and Kenya
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. This incident has been resolved.
Sep 7, 11:04 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 09:20 PDT
Update - We are experiencing SMS delivery delays when sending messages to Airtel network in Nigeria and Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 07:14 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel network in Nigeria and Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 06:12 PDT
Issue Affecting the Creation of New Chats With WiseOwl
Resolved - The issue with Wise Owl Chats has been resolved and this feature is operating normally at this time.
Sep 7, 07:20 PDT
Monitoring - Wise Owl Chats are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Sep 7, 06:42 PDT
Update - We are investigating an issue affecting the creation of new chats with WiseOwl through the Twilio Console and our Help Center (https://help.twilio.com/). We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 7, 06:36 PDT
Investigating - Our monitoring systems have detected a potential issue with Wise Owl Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 7, 06:18 PDT
SMS Delivery Delays to Airtel Network in Nigeria
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. This incident has been resolved.
Sep 7, 05:32 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Airtel network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 7, 03:44 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 6, 19:52 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 6, 15:52 PDT
Update - We are continuing to experience SMS delivery delays when sending messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 6, 13:52 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Airtel network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 6, 12:52 PDT
Sep 6, 2025
Sep 5, 2025
Verify experienced an increase in HTTP 500 and 503 codes and latencies on the Verifications API.
Resolved - Twilio Verify was degraded for 28 minutes between 21:50:49 and 22:18:16 UTC Pacific Time on 09/05/2025. During this period of time customers may have experienced an increase in HTTP 500 and 503 codes and latencies on the Verifications API. The issue has now been resolved.
Sep 5, 21:00 PDT
SMS Delivery Delays to Smart in Philippines
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart in Philippines. This incident has been resolved.
Sep 5, 20:53 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Smart in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 19:05 PDT
Update - We continue to experience SMS delivery delays when sending messages to Smart in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 17:47 PDT
Investigating - We are experiencing SMS delivery delays when sending messages to Smart in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 16:47 PDT
Inbound Call Failures To A Subset Of Twilio Phone Numbers In Australia
Resolved - The issue affecting inbound calls to Twilio Phone Numbers in Australia has been resolved, and the service is functioning normally at this time.
Sep 5, 13:07 PDT
Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio Phone Numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 5, 11:07 PDT
Investigating - We are observing call failures to a subset of Twilio Phone Numbers in Australia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 5, 10:12 PDT
Dormancy Emails Not Being Received By Some Users
Resolved - For a few dormancy restrictions such as token rotation & suspension, non-owners did not receive an email over the last 8 months. The issue has now been resolved.
Sep 5, 10:21 PDT
Mexico SMS Carrier Maintenance - AT&T
Completed - The scheduled maintenance has been completed.
Sep 5, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 PDT
Scheduled - The AT&T network in Mexico is conducting an emergency maintenance from 04 September 2025 at 23:00 PDT until 05 September 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 4, 18:51 PDT
United States MMS Carrier Maintenance - Verizon
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 21:02 PDT
Scheduled - The Verizon network in the United States is conducting a planned maintenance from 02 September 2025 at 21:00 PDT until 05 September 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to Verizon United States handsets when sending via long codes and short codes.
Aug 31, 18:27 PDT
SMS Delivery Delays to Correios and Surf Telecom Networks in Brazil
Resolved - We are no longer experiencing SMS delivery delays when sending messages to Correios and Surf Telecom Networks in Brazil. This incident has been resolved.
Sep 5, 01:52 PDT
Monitoring - We are observing recovery in SMS delivery delays when sending messages to Correios and Surf Telecom Networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 23:53 PDT
Update - We are still experiencing SMS delivery delays when sending messages to Correios and Surf Telecom Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 19:26 PDT
Update - We are still experiencing SMS delivery delays when sending messages to SMS delivery delays to Correios and Surf Telecom Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 15:27 PDT
Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Correios and Surf Telecom Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 13:28 PDT
Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Correios and Surf Telecom Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 12:29 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Correios and Surf Telecom Networks in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 4, 12:21 PDT
SMS Delivery Delays from Long Codes to Bouygues Telecom in France
Resolved - We are no longer experiencing SMS delivery delays when sending messages from long codes to Bouygues Telecom in France. This incident has been resolved.
Sep 5, 00:54 PDT
Monitoring - We are observing recovery in SMS delivery delays from long codes to Bouygues Telecom in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 23:06 PDT
Update - We are still experiencing SMS delivery delays from long codes to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Sep 4, 20:55 PDT
Update - We are still experiencing SMS delivery delays from long codes to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 16:56 PDT
Update - We are experiencing SMS delivery delays from long codes to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 14:57 PDT
Update - We are experiencing SMS delivery delays from long codes to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 13:58 PDT
Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays from long codes to Bouygues Telecom in France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 4, 13:53 PDT
United States and Canada Twilio SMS and MMS Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 PDT
Scheduled - Twilio is conducting a planned maintenance from 04 September 2025 at 20:00 PDT until 05 September 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Aug 27, 19:47 PDT
Sep 4, 2025
SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes
Resolved - We are no longer experiencing SMS delivery delays SMS delivery when sending messages to multiple small networks in the United States for a subset of short codes. This incident has been resolved.
Sep 4, 21:52 PDT
Monitoring - We are observing recovery in SMS delivery when sending messages to multiple small networks in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 19:55 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Sep 4, 17:20 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 15:20 PDT
Update - We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 14:24 PDT
Investigating - Our monitoring systems have detected a potential issue SMS delivery delays to multiple small networks in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Sep 4, 14:15 PDT
Voice Call Failures to Subset of Twilio Brazil Phone Numbers
Resolved - The issue affecting inbound calls to Subset of Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.
Sep 4, 21:47 PDT
Monitoring - We have started seeing recovery for inbound calls to Subset of Twilio Brazil Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Sep 4, 19:58 PDT
Investigating - We are observing Voice Call Failures to Subset of Twilio Brazil Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Sep 4, 19:17 PDT
United Kingdom Account Security Carrier Partner Maintenance - Vodafone
Completed - The scheduled maintenance has been completed.
Sep 4, 20:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 16:00 PDT
Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 September 2025 at 16:00 PDT until 04 September 2025 at 20:05 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Sep 4, 07:23 PDT
Indonesia Account Security Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 16:30 PDT
Scheduled - Twilio is conducting an emergency maintenance from 4 September 2025 at 16:30 PDT until 4 September 2025 at 19:30 PDT. During the maintenance window, there could be intermittent API request failures for the following country and carrier: Indonesia - Telkomsel, XL Axiata, Indosat, Smartfren
Sep 3, 18:20 PDT
Sep 3, 2025

No incidents reported.

Sep 2, 2025
Sep 1, 2025

No incidents reported.

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